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Motorola DH6200 Installation Manual

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Installation Manual


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  • Page 1

    IN STALLAT ION MANUA L DCH6200 Installation Manual...

  • Page 3

    IMPORTANT SAFETY INSTRUCTIONS • Read these instructions. • Keep these instructions. • Heed all warnings. • Follow all instructions. • Do not use this apparatus near water. • The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus.

  • Page 4

    Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Caution: Changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to operate the equipment.

  • Page 5

    Motorola Customer Service for assistance. © 2007 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc.

  • Page 7: Table Of Contents

    CONTENTS 1 Introduction ..............................1 Features ............................... 2 Tuner..............................2 Standard Audio/Video Features......................2 Standard Data Features ........................2 Standard Miscellaneous Features ....................3 If You Need Help ............................4 Calling for Repairs ............................4 2 Overview ................................5 Front Panel..............................5 Front Panel Format Button ........................

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    CONTENTS RF Modem (Upstream)..........................37 Code Modules ............................. 39 Memory Configuration..........................42 Audio/Video Status............................. 43 Interface Status ............................46 User Setting Status ............................ 49 DOCSIS Status ............................51 Application Specific Information ......................54 Interactive Status ............................55 Keypad — Front Panel Display......................... 57 5 Troubleshooting...............................

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    CONTENTS Tables Table 2-1 Front panel ............................5 Table 2-2 Rear panel connections........................7 Table 3-1 Operational check procedures....................... 17...

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    Ethernet and Universal Serial Bus (USB) 2.0 ports for future home networking applications • Adaptability to various software platforms As with all Motorola digital cable receivers, the hardware features are enabled by core operating and third party application software. Figure 1-1 Front and rear views...

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    1 INTRODUCTION Features Tuner • One 54 to 864MHz video tuner with Analog NTSC and digital MPEG-2 Main Profile @ High Level video processor • One dedicated tuner for the DOCSIS high-speed data/voice services channel, up to 860 MHz • One dedicated tuner for the out-of-band (OOB) control channel Standard Audio/Video Features •...

  • Page 13

    1 INTRODUCTION • 10/100 Mbps Ethernet Port (RJ-45) • On-board real-time RF return (DOCSIS compliant) Standard Miscellaneous Features • Switched AC accessory outlet • Messaging capabilities • Digital diagnostics • Full feature access from front panel using a four-digit seven-segment VFD display...

  • Page 14: Calling For Repairs

    Motorola Online: http://businessonline.motorola.com/ The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a searchable solutions database, technical documentation, and low-priority issue creation and tracking. For specific toll-free numbers when calling from outside the United States, please refer to your product manual or our Web page.

  • Page 15: Front Panel, Front Panel Format Button

    2 OVERVIEW Front Panel The front panel controls provide functional navigation if the remote control is lost or is temporarily out of service. Certain functions, such as those requiring a numeric entry, require a remote control. Some connectors are not enabled and require the support of application software.

  • Page 16

    2 OVERVIEW The Format button is intended to allow you to select a video output format that is compatible with a connected display device. Some televisions may not support all four video formats listed above. The Format button provides an easy method for selecting an output format that is compatible with your television.

  • Page 17: Rear Panel

    2 OVERVIEW Rear Panel The rear panel contains a switched power outlet; connectors for video, audio, and RF cabling; data output; and modem and data interface connectors. Some connectors are not enabled and require the support of application software. Figure 2-2 Rear panel Table 2-2 Rear panel connections Cable In —...

  • Page 19: Before You Begin

    3 INSTALLATION Before You Begin Before you move or change components on the subscriber entertainment system: • Review the installation instructions. • Determine if you are connecting to a standard TV, a composite (baseband) monitor, or a component monitor. • Verify that you have the necessary cables and other required items.

  • Page 20: Installation Overview

    3 INSTALLATION Audio Connection Options Connect the stereo audio cable to the AUDIO L and R connectors on the DCH6200 and the audio left and right connectors on the TV. If the equipment supports it, use the optical SPDIF or coaxial digital SPDIF output instead of the AUDIO L and R outputs. In most cases, these outputs offer better audio quality, including support for 5.1 Surround Sound.

  • Page 21

    3 INSTALLATION 4. Connect the audio and video cables in a manner matching that diagram. 5. Determine if you are connecting to a data device (see Data Device Connections this section). For installation details, refer to instructions included with the data device.

  • Page 22: Cabling To An Hdtv For Video

    3 INSTALLATION Cabling to an HDTV for Video For HDTV video, for the best possible video quality: • If the TV has an HDMI input, connect it to the DCH6200 HDMI output. If the TV has a DVI input, you can connect it to the DCH6200 HDMI output using and HDMI-to- DVI converter cable.

  • Page 23

    3 INSTALLATION Cabling to an HDTV and an A/V Receiver Figure 3-2 Cabling to an HDTV and an A/V receiver If the receiver can check the baseband and digital audio (S/PDIF) ports for appropriate channels, connect both the baseband and digital audio connections. Otherwise, do not connect both the baseband left/right composite connections and the coaxial digital connection.

  • Page 24: Cabling To A Standard-definition Tv And An A/v Receiver

    3 INSTALLATION Cabling to a Standard-Definition TV and an A/V Receiver Figure 3-3 Cabling to a Standard-Definition stereo TV Because some entertainment equipment cannot simultaneously support baseband composite video and S-Video, never simultaneously connect both video inputs. This connection method does not support HDTV. For information, see Cabling to an HDTV for Video.

  • Page 25: Cabling To A Standard-definition Tv And Audio Receiver

    3 INSTALLATION Cabling to a Standard-Definition TV and Audio Receiver To connect to an audio receiver, such as a home mini system, follow a daisy-chain convention. The A/V configuration illustrated enables digital stereo recording, including Dolby Surround sound. Use only one set of composite input connectors on the stereo: Figure 3-4 Cabling an audio receiver The video connections shown in this illustration do not support HDTV.

  • Page 26: Data Device Connections

    3 INSTALLATION Data Device Connections The DCH6200 provides optional high-speed data services such as Internet access, USB, Ethernet, and more. The functionality of each data device port requires, and depends on, installed application software. The DCH6200 rear panel provides the following data ports: USB 2.0 Can be used to daisy-chain USB devices such as printers and storage devices, or to interface with keyboards, joysticks, and other USB PC peripherals.

  • Page 27: Operational Check For The Remote Control, Optimizing The High-definition Settings

    • Turn the TV on For an HDMI connection, be sure the TV is on and connected to the HDMI connector before adjusting the settings. Motorola recommends using HDMI cables less than 20 meters long. To optimize the output settings: 1.

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    3 INSTALLATION 2. Use the remote control or the cursor keys on the front panel to navigate the on-screen menus: • Press the ▲ and ▼ keys to highlight the setting you wish to change. • Press the ► key to select an option. •...

  • Page 29

    3 INSTALLATION Setting Description HDMI/YPbPr Allows you to specify the video output format of the DCH receiver for all content Output (when the 4:3 override setting is Off) or for all 480p, 720p and 1080i content (when the 4:3 override is used). Options include 1080i, 720p, 480p, and 480i. By default, the 1080i option is selected.

  • Page 30: Graphics Overlaying The Video

    3 INSTALLATION Setting Description CASUAL, CURSIVE, or SMALL. Font Color Sets the font color. Defaults to AUTO. Options are AUTO, WHITE, BLACK, RED, GREEN, BLUE, YELLOW, MAGENTA, or CYAN. Font Opacity Sets the opacity. Defaults to AUTO. Options are AUTO, TRANSPARENT, TRANSLUCENT, SOLID, or FLASHING.

  • Page 31: Using The Diagnostics

    4 DIAGNOSTICS Diagnostics are displayed on the on-screen display (OSD) and front-panel display. They confirm proper installation, including: • Checking error states and signal integrity • Identifying the cable terminal on the network • Verify communications with the headend For the diagnostics described in this section: •...

  • Page 32: General Status

    4 DIAGNOSTICS General Status This diagnostic displays system status information on the OSD and front panel. The information is updated each time the diagnostic is displayed. Figure 4-2 Example General Status display (no error) Environment code Error code...

  • Page 33

    4 DIAGNOSTICS The General Status fields are: Field Description Error Error codes display on the front panel and OSD when an error occurs. If multiple errors occur, the last recorded error is displayed: Error Code Description EP00 No error EP01 Not connected EP03 DRAM error...

  • Page 34: Purchase Status

    4 DIAGNOSTICS Purchase Status This diagnostic displays the status of subscriber event purchases on the OSD and front panel. The OSD and front panel information displays are updated each time this diagnostic is displayed: Figure 4-3 Front panel display for Purchase Status diagnostic Purchase indicator On when IPPV is enabled Number of unsent purchases...

  • Page 35: Out-of-band (oob) Status

    4 DIAGNOSTICS Field Description Report Purchase request sent by the controller. Poll Request Sequence number and time of the last send poll buffer command that was sent by the controller. Poll Sequence number and time of the last Poll Acknowledge message sent by the Acknowledge controller.

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    4 DIAGNOSTICS Figure 4-4 Front panel display for the OOB diagnostic EMM data Data activity activity indicator indicator Carrier lock indicator (L = locked, U = unlocked) diagnostic indicator The Out-Of-Band Status fields are: Field Description Indicates the OOB tuner center frequency, from 70 to 130 MHz. Frequenc Carrier Indicates whether the OOB receiver is locked to the carrier:...

  • Page 37: Agile Oob Tuner Hunting

    4 DIAGNOSTICS Field Description Displays the conditional access stream for the DCH6200, in hexadecimal Provider EMM PID Displays the packet identifier (PID) stream the DCH6200 tunes to for EMM data, in hexadecimal Network Displays the network PID to which the DCH6200 is tuned to receive network messages, in hexadecimal Hunt The hunt mode includes Hunted, None, Round Robin (RR), Search (SRCH), Fixed Frequency...

  • Page 38: In-band Status

    4 DIAGNOSTICS 3. When the desired new frequency has been selected the operator will press the SELECT key to start the search. The manual frequency search will last up to 40 seconds. As the set-top searches, the frequency being searched for will flash on the Front Panel.

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    4 DIAGNOSTICS Figure 4-5 Front panel display for in-band diagnostic Data activity indicator IB diagnostic Carrier lock indicator indicator (L = locked, U = unlocked The In-Band Status fields are: Field Description Mode The values displayed on the OSD are: ANALOG —...

  • Page 40: Unit Address

    4 DIAGNOSTICS Unit Address This diagnostic displays the unit address: Figure 4-6 Front panel display of a unit address...

  • Page 41

    4 DIAGNOSTICS The Unit Address fields are: Field Description TvPC Indicates whether the TvPC renewable security system is installed: Installed YES — TvPC is installed NO — TvPC is not installed CableCARD YES — CableCARD is inserted Inserted NO — CableCARD is not inserted Unit A unique decimal number that indicates the unit address or physical address.

  • Page 42: Separable Security

    ‘Error’ if an error has occurred when establishing the Native/Legacy resource, or ‘Unsupported CARD’ if the inserted CableCARD is not a Motorola M-CARD in M-Mode. CableCARD ID The unique identifier provided by the CableCARD.

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    4 DIAGNOSTICS Field Description set to ‘Unknown’ if the headend message was not received. MSO Phone Number MSO Phone Number as configured at the headend. CableCARD Object Name Code object name executing on the CableCARD. Object Ver. Code object version executing on the CableCARD. Manufacturer CableCARD manufacturer.

  • Page 44: Current Channel Status

    4 DIAGNOSTICS Current Channel Status This diagnostic displays a status of the last attempted tuned channel on the in-band stream. The channel type determines the status display. This diagnostic displays a status of the last attempted tuned channel on the in-band stream.

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    4 DIAGNOSTICS Figure 4-7 Current channel status LED displays Analog channel: Preview indicator Purchasable indicator Analog channel indicator Digital channel: Preview indicator Purchasable indicator Digital channel indicator Epoch authorization code The Current Channel status fields are: Field Description Type Indicates whether the channel is analog or digital: Front panel Description ANALOG...

  • Page 46

    4 DIAGNOSTICS Purchasable Indicates whether the current program can be purchased for viewing: Front panel Description Can be purchased Cannot be purchased Preview Indicates whether the current program is in preview mode: Front panel Description In preview mode Not in preview mode MPEG Indicates whether the video processor is locked to the video stream: Video Lock...

  • Page 47

    4 DIAGNOSTICS RF Modem (Upstream) This diagnostic displays the RF modem status, if an RF modem is installed in the DCH6200. The information is updated each time this diagnostic is displayed.

  • Page 48

    4 DIAGNOSTICS Figure 4-8 RF upstream modem Front panel display Decimal point Frequency indicator Frequency in MHz Alternating with Power level in dB (blank if Power level indicator modem not configured) The RF Modem fields are: Field Description Status CONFIGURED or NOT CONFIGURED. Center The RF modem center frequency is displayed on the OSD and front panel in MHz.

  • Page 49

    4 DIAGNOSTICS Code Modules This diagnostic includes information about the firmware loaded in flash memory and all non-volatile code versions are installed on the DCH6200. When the native suite is running, the diagnostics of the application operating system and all associated objects should be accessible.

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    4 DIAGNOSTICS Figure 4-9 Front panel display for code modules Download data received indicator Download status Number of segments remaining for download to complete. (Figure reflects 17012 segments remaining.) Code module identifier (bPC for the base platform; CODE or SYS for the system object) Alternating with Indicator separating major and...

  • Page 51

    4 DIAGNOSTICS The Code Modules fields are: Field Description Boot Code The boot code version in ASCII format. Version The firmware version and build date in ASCII format. Digital Secure The digital secure processor version in ASCII format. Processor Analog The analog secure processor version in ASCII format.

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    4 DIAGNOSTICS Memory Configuration This diagnostic displays the DCH6200 memory configuration. The information is updated when you display the diagnostic. There is no front panel display for this diagnostic. The Memory Configuration fields are: Field Description System RAM The allocated system RAM in MB. Flash The allocated flash memory in MB.

  • Page 53

    4 DIAGNOSTICS Audio/Video Status Audio/Video Status diagnostics display information regarding audio and video content and settings configured for the set-top. AUDIO SPDIF Indicates SPDIF Mode as set by application software. OSD Display Description Audio SPDIF mode is not applicable IEC958PCM PCM audio selected Dolby For Dolby Selection, the following speaker selection is set:...

  • Page 54

    4 DIAGNOSTICS OSD Display Description UNMUTED Is displayed if mute method is not selected MUTE to Is displayed if the mute method includes stopping video and presenting a still STILL frame, similar to a pause function MUTE to Is displayed if mute method presents a black screen. BLACK Captions The captions mode displays captions present on the service.

  • Page 55

    4 DIAGNOSTICS Closed Caption service T 1 Closed Caption service T 2 Closed Caption service T 3 Closed Caption service T 4 Primary Lang Primary language established by the provider (default, Service 1) Second Lang Secondary language established by the provider (Service 2) Service 3 Set by the provider Service 3.

  • Page 56

    4 DIAGNOSTICS Interface Status The Interface Status diagnostic displays when running in base platform or Thin Client. There is no LED display. The information on the OSD is updated when you display the diagnostic.

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    4 DIAGNOSTICS The Interface Status fields are: Field Description DOCSIS Tuner & Xmitter Indicates if enabled; indicates if active 1394 I/O Device Indicates if enabled; indicates if active USB I/O Device Indicates if enabled; indicates if active Ethernet Device Indicates if enabled; indicates if active IR Xmit Indicates if enabled;...

  • Page 59

    4 DIAGNOSTICS User Setting Status This diagnostic displays the user settings. The format may vary. The information on the OSD and LED is updated when you display the diagnostic. The User Setting Status fields are: Setting Description TV Type Allows you to specify the style of television connected to the DCH receiver. Options include 16:9, 4:3 LETTERBOX, and 4:3 PAN SCAN.

  • Page 60

    4 DIAGNOSTICS Setting Description the HDMI connection on the DCH receiver, the HDMI/YPbPr Output setting will display as YPbPr Output in the User Settings Menu. 4:3 Override The 4:3 Override setting allows you to specify the video output format of the DCH receiver when it is tuned to a standard definition program or playing back a standard definition program from the DVR.

  • Page 61

    4 DIAGNOSTICS Setting Description To reset all User Settings to their defaults, select this option and press the ► key. Restore All Defaults DOCSIS Status This three-screen diagnostic displays status information for the embedded cable modem (ECM):...

  • Page 62

    4 DIAGNOSTICS The fields are: Field Description DOCSIS For a DOCSIS-enabled set-top, YES. Otherwise, NO. Enabled Acquire DS The DOCSIS downstream channel acquisition status: Channel • YES — The downstream channel is acquired • NO — The set-top is acquiring the downstream channel •...

  • Page 63

    4 DIAGNOSTICS Field Description Downstream Channel (carries data from the headend to the set-top) • Carrier Lock YES — The cable modem is locked to a DOCSIS downstream channel • NO — The cable modem is not locked to a downstream channel •...

  • Page 64

    4 DIAGNOSTICS Application Specific Information This diagnostic displays information about application servers: The fields are: Field Description Server# Name The application server name of up to 14 alphanumeric characters. It is blank if the value is invalid or no value can be retrieved. Srvr # IP Addr The application server IP address in dotted-decimal format xxx.xxx.xxx.xxx;...

  • Page 65

    4 DIAGNOSTICS Interactive Status This diagnostic describes the interactive information that is displayed only when Thin Client platform is running. The information on the OSD and front panel is updated at least once every 5 seconds while the diagnostic is displayed. This is an example of a code module display with status descriptions: Figure 4-10 Interactive status front panel display The Interactive Status fields are:...

  • Page 66

    4 DIAGNOSTICS Field Description I dc INIT_WAIT_DC_O The DCH6200 is in the interactive initialization state and waiting for the default configuration or the contention channel list messages. WAIT_LM_ACK The DCH6200 is in the interactive initialization state and waiting for Link Management Response ACK for Local Address Message.

  • Page 67

    4 DIAGNOSTICS Keypad — Front Panel Display This diagnostic verifies the functionality of the front panel and the front-panel keypad. Each highlighted character corresponds with a front-panel key press.

  • Page 69: Troubleshooting

    5 TROUBLESHOOTING Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call the TRC for assistance as described in the Introduction section. Problem Possible Solution The DCH receiver will The DCH receiver may have received a software update and may not power on while not power on the new software is being installed.

  • Page 70

    5 TROUBLESHOOTING Problem Possible Solution • Verify that the TV is powered on and set to the appropriate input source for the There is no video on DCH receiver. the TV screen • Verify that the DCH receiver is powered on and tuned to an authorized cable channel.

  • Page 71

    5 TROUBLESHOOTING Problem Possible Solution bars above and below the picture when possible. Some SD programs are broadcast in the letterbox format with black bars above and below the picture. Some wide screens TVs offer a zoom feature that may be able to remove the black bars (see your TV manual for information about zooming 4:3 video).

  • Page 72

    Motorola, Inc. 101 Tournament Drive Horsham, PA 19044 U.S.A. http://www.motorola.com 537541-001-a 04/07...

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