Hp worldwide limited warranty and technical support (17 pages)
Summary of Contents for HP Z1 G3
Page 1
HP Z1 G3 Workstation Maintenance and Service Guide...
Page 2
Microsoft and Windows are U.S. registered L.P. change without notice. The only warranties for trademarks of the Microsoft group of HP products and services are set forth in the companies. First Edition: May 2016 express warranty statements accompanying Intel, Intel Xeon, Intel Core, and Thunderbolt such products and services.
About this guide This guide provides service and maintenance information. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml. Guide topics Hardware overview on page 1...
Copying a setup configuration to another computer ............... 23 Updating and managing software ....................24 LANDesk Software ..........................24 HP SoftPaq Download Manager ......................24 HP System Software Manager ......................24 ROM Flash ............................25 Remote ROM Flash ......................25 HPBiosUpdRec .........................
Page 6
Recovering the computer from Boot Block Recovery mode .......... 26 Workstation security ......................... 26 Asset tracking ......................... 26 SATA hard drive security ....................27 DriveLock applications ................. 27 Using DriveLock .................... 28 Password security ......................29 Establishing a setup password using Computer Setup (F10) Utility ... 29 Establishing a power-on password using computer setup ......
Page 7
Solving printer problems ........................60 Using HP PC Hardware Diagnostics (UEFI) ......................60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........61 POST error messages and diagnostic front panel LEDs and audible codes ............61 POST numeric codes and text messages ..................62 Interpreting system validation diagnostic front panel LEDs and audible codes ..........
Page 8
Appendix A Linux technical notes ........................72 System RAM ................................. 72 Audio ..................................72 Network cards ..............................73 Hyper-Threading Technology ..........................73 NVIDIA Graphics Workstations ..........................73 Appendix B Configuring RAID devices ....................... 75 RAID hard drive maximum and associated storage controller options .............. 76 Supported RAID configurations ...........................
Hardware overview HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on- screen instructions. This chapter presents an overview of workstation hardware components.
Front and top Component Description Component Description Webcam privacy shutter slide switch Camera Left and right digital microphones Speakers Webcam activity LED Left Component Description Component Description Power button SuperSpeed USB 3.0 ports (2) Hard drive activity light Memory card reader Type-C USB 3.1 connectors (2) Headset jack Chapter 1 Hardware overview...
System board components The following figure and table describe the system board component layout. Component Component Component DisplayPort Headphones Main power RJ-45 Card reader eDP for internal display USB 3.0 (2) USB 3.0 battery charging USB 2.0 USB 3.0 (2) USB 3.0 Hard drive 0 (SATA 3.0) Rear audio...
Workstation specifications Physical characteristics and technical specifications HP Z1 G3 Workstation With stand 10.51 kg (23.2 lbs) Weight Without stand 7.39 kg (16.3 lbs) Stand only 3.12 kg (6.9 lbs) Upright, including stand Height: 545.2 mm (21.5 in) Width: 596.3 mm (23.5 in) Depth: 209.5 mm (8.3 in)
Page 16
HP Z1 G3 Workstation ● Supports Intel HD Graphics 530 (Core processors) or Intel HD Graphics P530 (Xeon processors) NOTE: If an MXM graphics card is installed, Intel HD Graphics is disabled. NOTE: Intel HD graphics can drive up to 3 displays simultaneously. For example, it can drive the internal display and a monitor attached to the external DisplayPort and a monitor attached to the Thunderbolt 3 port.
Environmental specifications Item Value Operating: 5°C to 35°C (40°F to 95°F) Nonoperating: -40°C to 60°C (-40°F to 140°F) Temperature NOTE: The ambient upper limit of 35°C is good up to 1524 m (5000 ft) elevation. Derate by 1°C for every 305 m (1000 ft) above 1524 m (5000 ft). For example, at 3,048 m (10,000 ft), the upper ambient air temperature limit is 30°C.
System management This section describes the tools and utilities that provide system management for the workstation. Topics Power management features on page 10 BIOS ROM on page 11 Computer Setup (F10) Utilities on page 11 Desktop management on page 22 Power management features ERP compliance mode This computer provides ERP compliance mode capability.
SATA Power Management enables or disables SATA bus and/or device power management. Intel Turbo Boost Technology The HP Z Workstation series supports Intel® Turbo Boost Technology. This feature enables the CPU to run at frequencies above the normal frequency. When all CPU cores are not necessary for the workload, inactive cores are turned off and power is diverted to the active cores to increase their performance.
Secure integrated I/O functionality, including the serial, USB, or audio, or embedded NIC, so that they ● cannot be used until they are unsecured. Enable or disable different types of boot sources. ● ● Configure features such as Secure Boot, power management, virtualization support, and language and keyboard type used in Setup and POST.
Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced Diagnostics is not installed, then a basic version built into the BIOS will provide the capability to perform the following functions: ●...
Page 22
● Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com will copy the BIOS file to the correct location on the hard drive or USB device.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-2 Computer Setup—Security Option Description Set up BIOS Lets you set and enable a BIOS administrator password, which includes the following privileges: Administrator Password ●...
Page 24
Table 2-2 Computer Setup—Security (continued) Option Description ● TPM Activation Policy BIOS Sure Start ● Verify Boot Block on every Boot Select to check validity of boot block region on every boot. If not selected, boot block region will be validated on power cycles.
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-3 Computer Setup—Advanced (for advanced users) Option Description Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system up from a powered off state at a specified date and time.
Page 26
Table 2-3 Computer Setup—Advanced (for advanced users) (continued) Option Description Secure Boot Configure Legacy Support and Secure Boot Configuration Legacy Support – Lets you turn off all legacy support on the computer, including booting to DOS, running legacy graphics cards, booting to legacy devices, and so on. Windows 7 for instance requires legacy support, whereas Windows 10 does not.
Page 27
Table 2-3 Computer Setup—Advanced (for advanced users) (continued) Option Description Secure Connect - Allows the Thunderbolt host controller to differentiate between many devices of the same type. DisplayPort and USB only - Allows USB data and monitor only connections. No Thunderbolt data traffic. Built-In Device Options Embedded LAN Controller Select to show the device in the operating system.
Page 28
Table 2-3 Computer Setup—Advanced (for advanced users) (continued) Option Description ● M.2 SSD1 M.2 SSD2 ● ● M.2 WLAN/BT Restrict USB Devices Specify the following categories of USB devices to enable: ● Allow all USB devices ● Allow only keyboard and mouse Allow all but storage devices and hubs.
Page 29
Table 2-3 Computer Setup—Advanced (for advanced users) (continued) Option Description S5 (Soft Off) = LED is off. Remote Management Active Management (AMT) (enable/disable). Default is enabled. Options Allows you to discover, repair, and protect networked computing devices. USB Key Provisioning Support (enable/disable) Default is disabled. USB Redirection Support (enable/disable).
Copying a setup configuration to another computer on page 23 Updating and managing software on page 24 LANDesk Software on page 24 HP SoftPaq Download Manager on page 24 HP System Software Manager on page 24 ROM Flash on page 25...
F12=Network Service Boot appears in the lower right corner of the HP logo screen. Follow the onscreen instructions to continue the installation process. The default boot order can be changed in the BIOS so that the system always attempts to boot from the network.
HP System Software Manager HP System Software Manager (SSM) is a utility that is available on Windows computers. It enables you to update system-level software on multiple systems simultaneously. When executed on a PC client system, SSM detects hardware and software versions and then updates the software from a central repository, known as a file store.
Remote ROM Flash Remote ROM Flash allows system administrators to safely upgrade the ROM on remote HP computers from a centralized network management console, resulting in a consistent deployment of, and greater control over, HP PC ROM images over the network.
Remove any media such as USB flash drives or discs in the optical drives. Insert a BIOS image CD into the DVD drive. You can also use USB media such as an HP DriveKey. Turn the computer off, and then turn it on.
To balance this level of security with the need to address the issue of a forgotten password, the HP implementation of DriveLock employs a two-password security scheme. One password is intended to be set and used by a system administrator, while the other is typically set and used by the user.
DriveLock is typically performed by a system administrator, a master password should be set first. HP encourages system administrators to set a master password whether they plan to enable DriveLock or not. This gives the administrator the ability to modify DriveLock settings if the drive is locked in the future.
In a single-drive computer, when DriveLock is enabled, the computer might not be able to boot to the operating system, and might try to boot from the network or from another storage device (depending on the boot ordering options). Regardless of the outcome of the start attempts, the locked drive remains inaccessible without the DriveLock password.
Turn on or restart the computer. As soon as the computer is turned on, repeatedly press the key until you enter Computer Setup (F10) Utility. If you do not press at the appropriate time, you must restart the computer, and then repeatedly press to access the utility.
Changing a power-on or setup password To change a power-on or setup password: Restart the computer. To change the power-on password, go to step 4. To change the setup password, as soon as the computer is turned on, repeatedly press the key until you enter Computer Setup (F10) Utility.
National keyboard delimiter characters Each keyboard meets country-specific requirements. The syntax and keys you use for changing or deleting passwords depend on the keyboard included with the computer. Language Delimiter Language Delimiter Language Delimiter Arabic Greek Russian Belgian Hebrew Slovakian BHCSY Hungarian Spanish...
If the computer is connected to a network that is managed by HP CMS, the computer sends a fault notice to the network management application. With HP CMS, you can also remotely schedule diagnostics to run on managed PCs and create a summary report of failed tests.
Changing the power button configuration (Windows only) CAUTION: To reduce the risk of data loss, do not use the power button to turn off the computer unless the system is unresponsive. NOTE: If the computer is unresponsive, press and hold the power button for four seconds to completely turn off power to the computer.
This chapter provides warnings, cautions, information, and guidelines for removal and replacement procedures. It does not document the step-by-step procedures. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml. This chapter includes these topics:...
— Create a common ground for the equipment you are working on by connecting the static-free mat, static strap, and peripheral units to that piece of equipment. NOTE: HP accessories are for use in HP products. They have been extensively tested for reliability and are manufactured to high quality standards. Chapter 3 Component replacement information and guidelines...
Service considerations Tools and software requirements You will need the following tools to complete the removal and replacement procedures: ● Torx T-15 driver ● Flat-blade and cross-tip screwdrivers ● Diagnostics software Electrostatic discharge (ESD) information Item Description Generating static Different activities generate different amounts of static electricity through electrostatic discharge (ESD). Static electricity increases as humidity decreases.
Transparent shielding tubes ● Field service kits Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For information about recycling HP components or products, go to http://www.hp.com/go/recycle. Chapter 3 Component replacement information and guidelines...
Removal and replacement procedures are now available in videos on the HP website. Go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml. In Media Selection, choose Desktops & Workstations for product category and Personal Workstations for the product family, and then choose your platform.
Keep cables clear of movable or rotating parts (such as fans, power supply, and drive cage) to prevent ● them from being cut or crimped when the component is lowered into its normal position and during normal operation. ● When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the wires. ●...
M, 2260-D5-M, 2280-D5-M are supported by moving the M.2 card hold-down to one of 3 locations ● One M.2 PCIe slot for 2210 A/E Key Wireless Card slot Go to http://www.hp.com/go/quickspecs to learn which cards are supported in the workstation. CAUTION: To prevent damage, the overall power consumption of the computer (including I/O cards, CPU, and memory) must not exceed the maximum rating of the computer power supply.
Memory Supported SODIMM configurations The HP Z1 G3 Workstation has 4 SODIMM slots and supports up to 64 GB ECC or non-ECC unbuffered DDR4 2133 MHz memory. NOTE: Mirroring and SODIMM sparing are not supported. ● Four SODIMM slots Maximum capacity: 64 GB ●...
SODIMM installation order Install SODIMMs in this order. CAUTION: Internal components might be powered even when the computer is off. To prevent damage, disconnect the computer power cord before you remove or install a component. Component replacement guidelines...
Power consumption and heat dissipation Power consumption and heat dissipation specifications are available for multiple configurations. To review available specifications, go to http://www.hp.com/go/quickspecs. To reach zero power consumption, unplug the workstation from the power outlet or use a power strip with an on/off switch.
Resetting the power supply If an overload triggers the power supply overload protection, power is immediately disconnected. To reset the power supply: Disconnect the power cord from the workstation. Determine what caused the overload, and fix the problem. For troubleshooting information, see Diagnostics and troubleshooting on page Reconnect the power cord, and restart the workstation.
Troubleshooting checklist on page 49 HP troubleshooting resources and tools on page 49 Troubleshooting scenarios and solutions on page 52 Using HP PC Hardware Diagnostics (UEFI) on page 60 POST error messages and diagnostic front panel LEDs and audible codes on page 61...
(tower and desktop configurations) or on a pull-out card on the side of the display (all-in-one configurations). For a listing of all worldwide support phone numbers, go to http://www.hp.com/support, select your region, and click Connect with HP in the upper-right corner.
To locate base warranty information, see http://www.hp.com/support/warranty-lookuptool. To locate an existing Care Pack, see http://www.hp.com/go/lookuptool. To extend a standard product warranty, visit http://www.hp.com/hps/carepack. HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty. Diagnosis guidelines If you encounter a problem with the computer or software, consult the following sections.
● Access the telephone numbers by visiting the website, then select your region, and click Contact HP in the upper-left corner. ● http://www.hp.com/support/workstation_swdrivers—Provides access to software and drivers for workstations.
Troubleshooting a problem To help you troubleshoot problems with your system, HP provides the HPSC. The HPSC is a portal to an extensive selection of online tools. To access HPSC and troubleshoot a problem with the workstation, complete the following: Go to http://www.hp.com/go/workstationsupport.
NOTE: Some components are not eligible for customer self-repair and must be returned to HP for service. Call HP Support for further instructions before attempting to remove or repair these components. HP troubleshooting resources and tools...
Troubleshooting scenarios and solutions This section presents an extensive overview of various troubleshooting scenarios and possible solutions for a Windows-based computer. Solving minor problems Problem Cause Possible Solution Workstation appears frozen Software control of the power Press and hold the power button for at least four seconds and does not shut down when switch is not functional.
Problem Cause Possible Solution Disconnect AC power to the computer. Remove a device. Reconnect AC power and turn on the computer. Repeat this process until the faulty device is identified. Remove the graphics card last. Replace the faulty device. If no faulty device is found, replace the system board. Press and hold the power button for less than four seconds.
Page 62
Problem Cause Solution Drive not found Improper cable On computers with discrete data and power cables, verify that the data (identified). connection and power cables are securely connected to the hard drive. On this computer the drive cables are factory installed. See the Hard drive section of this guide for connection details.
Solving internal display problems Problem Cause Solution Blank screen (no video). Cable connections are Verify the LCD display cable connection to J202 on the system board not correct. and to the internal LCD panel connector. Verify the LED backlight cable connection to P190 on the system board (see item 19 on System board components on page 5) and to...
Page 64
Install the video drivers included in the upgrade kit, or download and resolution cannot be set. were not loaded after install the latest drivers for your graphics card from graphics controller http://welcome.hp.com/country/us/en/support.html. upgrade. The internal LCD panel Change the resolution to 3840 x 2160. cannot display Update the graphics driver to the latest version available for your requested resolution.
Problem Cause Solution Carefully remove the MXM graphics module by removing the two retention screws and sliding the MXM out of the MXM slot. Take the module and align the card’s connector parallel to the system board MXM slot. Gently insert the card at a 45 degree angle from the bottom of the system board into the slot.
Page 66
Install the video drivers included in the upgrade kit, or resolution cannot be set. upgraded, the correct video drivers download and install the latest drivers for your graphics card might not be loaded. from http://welcome.hp.com/country/us/en/support.html. Monitor cannot display requested Change the resolution. resolution. The picture is broken up,...
Problem Cause Solution Boot into the OS and uninstall the graphics driver. Restart the computer. Install the latest graphics driver for your graphics controller. Solving audio problems Problem Cause Solution Sound does not come Software volume control is Click the Speaker icon on the taskbar and use the volume slider to out of the speaker or turned down.
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardward Diagnostics to USB device.
POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Control panel message Description Recommended action...
Page 71
Control panel message Description Recommended action If the error persists, replace the system board. 00C-PMM Deallocation Error during MEBx Memory error during POST execution of the Reboot the computer. Cleanup Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM.
Page 72
System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Detects Hard drive is about to fail. (Some hard drives...
Page 73
Control panel message Description Recommended action Replace the hard disk drive. 400-Serial Port A Address Conflict Detected Both external and internal serial ports are Remove any serial port expansion cards. assigned to the same resources. Clear CMOS. (See Clearing and resetting the BIOS on page 71.) Reconfigure card resources and/or run...
Page 74
Control panel message Description Recommended action 801-Keyboard or System Unit Error Keyboard failure. Reconnect the keyboard with computer turned off. Ensure that none of the keys are depressed. Replace the keyboard. Replace the system board. 900-CPU Fan Not Detected CPU fan is not connected or may have Reseat CPU fan.
Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ● AC adapter System board power ● ● Processor failure BIOS corruption ●...
Page 76
Category Major/minor code Description BIOS The main area (DXE) of BIOS has become corrupted and there is no recovery binary image available. The embedded controller policy requires the user to enter a key sequence. The embedded controller is checking or recovering the boot block. Hardware The embedded controller has timed out waiting for BIOS to return from memory initialization.
If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner. This scenario may not be covered under warranty.
Page 78
Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.
Clearing and resetting the BIOS The CMOS button resets BIOS settings to default, but does not clear the passwords or affect any of the other Security settings. On Intel systems with advanced manageability features, the CMOS button will also partially unprovision AMT.
System RAM HP supports different amounts of total RAM in various HP workstations, based on the number of hardware DIMM slots and the capabilities of the system. The total memory supported for each configuration is listed in the Hardware Support Matrix for HP Linux Workstations at http://www.hp.com/support/...
HP provides recommended versions of the drivers with RPM-compatible installers for RHEL and SLED distributions. These are available from the HP Installer Kit for Linux and from workstation driver repositories on hp.com. When HP installers are used, their contents and documentation links are located in the /opt/hp/ nvidia folder.
Page 82
To customize display characteristics and resolutions when the computer is using an NVIDIA driver, execute the following command: /usr/bin/nvidia-settings To create and manipulate the /etc/X11/xorg.conf file, execute: /usr/bin/nvidia-xconfig Appendix A Linux technical notes...
RAID hard drive maximum and associated storage controller options on page 76 Supported RAID configurations on page 76 Configuring Intel SATA RAID on page 76 Configuring SATA RAID in Windows on page 79 Software RAID solution on page 79 For additional information about RAID configuration, go to http://www.hp.com/support/RAID_FAQs.
RAID hard drive maximum and associated storage controller options This section lists the maximum number of hard drives supported on HP workstations according to RAID configuration and storage controller options. NOTE: This section applies to internal workstation configurations that do not use add-in cards and external enclosures.
Configuring the system BIOS to enable embedded SATA RAID functionality The Z1 G3 Workstation defaults to RAID emulation mode. RAID emulation mode includes the benefits of AHCI with the added benefit of supporting RAID configurations. If RAID mode has been disabled, follow the steps below to change it back.
Option ROM Launch Policy set to All UEFI or All UEFI Except Video Option ROM configuration utilities do not display at POST. Press and select 3rd Party Option ROM ● Management (F3) or press at boot to directly launch 3rd Party Option ROM Management to configure RAID.
Press the Down arrow to advance past the Capacity (MB) setting. While it is possible to set capacity, HP recommends using the defaults. The default for a RAID 1 is set to about 95% of the maximum possible capacity. This allows you to replace a failed drive with a drive of the same capacity.
(checksums that allow error detection and limited rebuilding of data in case of a failure). For all software RAID solutions on HP workstations, redundancy can be restored only after the system is shut down so that the failed drive can be replaced. This replacement requires only a minimum amount of work.
System board designators This appendix describes the system board designators for this computer. Designator Name on board Component PSWD Clear password header/jumper RJ45 LAN connector WLAN M.2 Key E WLAN connector (black) SSD1 M.2 Key M connector (black) SSD2 M.2 Key M connector (black) MXM (PCIe x16) graphics connector (black) USB3 Side USB 3.0 Type A connector...
Page 90
Designator Name on board Component XBT1 BATTERY Battery holder XMM1 - XMM4 DIMM1 — DIMM4 Memory slots CPU socket Appendix C System board designators...
Need help?
Do you have a question about the Z1 G3 and is the answer not in the manual?
Questions and answers