Power supply ..................................................................................................................................... 44
Calling support ..................................................................................................................................................... 47
Locating ID labels ................................................................................................................................................ 47
Locating warranty information ........................................................................................................................... 48
Diagnosis guidelines ............................................................................................................................................ 48
Diagnosis at startup .......................................................................................................................... 48
Diagnosis during operation ............................................................................................................... 48
Troubleshooting checklist ................................................................................................................................... 49
Online support ................................................................................................................................... 49
Helpful hints ...................................................................................................................................... 50
Solving minor problems .................................................................................................................... 52
Solving hard drive problems ............................................................................................................. 53
Solving audio problems ..................................................................................................................... 59
Solving printer problems ................................................................................................................... 60
Resetting the password jumper .......................................................................................................................... 69
Clearing and resetting the BIOS ........................................................................................................................... 71
At startup ........................................................................................................................ 50
During operation ............................................................................................................. 50
vii