Troubleshooting - Gaggia VELASCA PRESTIGE User Manual

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24
Error code
Other error codes

Troubleshooting

Problem
The machine does not
switch on
The machine is in DEMO
mode.
The drip tray is quickly
filled.
The coffee grounds
container full icon remains
displayed.
The brew group cannot be
removed.
4219_460_3729_1_booklet_A5_v1.indd 24
Problem
If the above solutions do not help to remove the error code icon
from the display and bring the machine back to normal working
order, contact the Gaggia hotline. Contact details can be found
in the warranty booklet or or visit www.gaggia.com/n-m-co/
espresso/world-wide or www.gaggia.it/n-m-co/espresso/
contact.
Cause
The machine is disconnected.
The standby button has been
pressed for more than 8 seconds.
This is normal. The machine uses
water to rinse the internal circuit
and brew group. Some water flows
through the internal system directly
into the drip tray.
The coffee grounds container was
emptied while the machine was
switched off.
The coffee grounds container was
placed back too fast.
The brew group is not positioned
correctly.
Cause
Solution
Check if the power supply cord is
inserted correctly
Switch the machine off and then
on again using the main switch on.
Empty the drip tray when the 'drip
tray full' full indicator pops up
through the drip tray cover.
Place a cup under the dispensing
spout to collect rinsing water.
Always empty the coffee grounds
container while the machine is ON.
If the coffee grounds container
is emptied while the machine
is switched off, the coffee cycle
counter is not reset. In that
case, the 'empty coffee grounds
container' message will stay on the
display even though the container
is not full.
Do not place back the coffee
grounds container until the screen
message prompts you to put it
back
Close the maintenance door.
Switch the machine off and back
on again. Wait for the machine
ready screen to appear and then
remove the brew group
Possible solution
Switch the machine off
and switch it back on
again after 30 seconds.
Try this 2 or 3 times.
14/02/17 08:58