Gaggia VELASCA PRESTIGE User Manual page 26

English
26
Problem
The coffee comes out
slowly.
The milk does not froth.
There is water under the
machine.
4219_460_3729_1_booklet_A5_v1.indd 26
Cause
The brew group is dirty.
The coffee dispensing spout is dirty.
The coffee exit duct is blocked.
The grind is ground too finely.
The brew group is dirty.
The coffee exit duct is blocked.
The machine circuit is blocked by
limescale.
The milk carafe is dirty or not
inserted correctly.
The milk froth dispensing spout has
not been opened fully.
The milk carafe is incompletely
assembled.
The type of milk used is not suitable
for frothing.
The drip tray is too full and
overflowed.
The machine is not placed on a
horizontal surface.
Note: If you are unable to solve the problem with the information in
this table, contact your local reseller or an authorized service center.
Contact details are included in the warranty booklet supplied
separately or visit www.gaggia.com/n-m-co/espresso/world-wide
or www.gaggia.it/n-m-co/espresso/contact.
Solution
Clean the brew group.
Clean the coffee dispensing spout
and its holes with a pipe cleaner.
Clean the coffee exit duct with the
handle of the multifunctional tool
or a spoon handle.
Change the coffee blend or adjust
the grinder.
Clean the brew group.
Clean the coffee exit duct with the
handle of the multifunctional tool
or a spoon handle.
Descale the machine.
Clean the carafe and make sure
that you position and insert it
correctly.
Check that the milk froth
dispensing spout has been set in
the correct position.
Check that all the components
have been assembled correctly.
We have tested the following milk
types which proved to deliver
a good milk froth result: semi-
skimmed or full-fat cow's milk, soy
milk and lactose-free milk. Other
types of milk have not been tested
and may result in a small amount
of milk froth.
Empty the drip tray when the drip
tray full indicator pops up through
the drip tray. Always empty the
drip tray before you start descaling
the machine.
Place the machine on a horizontal
surface so that the drip tray full
indicator works properly.
14/02/17 08:58