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Media is not cut properly
Symptom: Media cannot be cut cleanly
Cause
Solution
The blade holder or
Mount the blade holder or ball-point pen correctly in the receptacle.
ball-point pen is not correctly
Reference: See the Craft ROBO User's Manual (CD-ROM),
mounted in the receptacle.
"Fine-tuning and Setting Up the blade, blade holder".
The ball-point pen is not
Confirm that the tip of the ball-point pen protrudes 3 mm to 3.5 mm from the
correctly mounted in the ball
ball-point pen holder.
-point pen holder.
Reference: See the Craft ROBO User's Manual (CD-ROM),
"Fine-tuning and Setting Up the blade, blade holder".
The blade of the blade
Replace the blade, blade holder.
holder is worn or chipped.
The inside of the blade
Remove the blade adjustment cap and clean it. If the problem still cannot be
holder is dirty.
corrected, replace the blade adjustment cap.
Reference: See the Craft ROBO User's Manual (CD-ROM),
"Fine-tuning and Setting Up the blade, blade holder".
The length of the blade
Select the blade adjustment cap best suited for the media. Adjust the
protruding from the blade
protruding length of the blade, blade holder according to the selected blade
holder is inappropriate.
adjustment cap (0.1 mm for "blue", 0.2 mm for "yellow", and 0.3 mm for "red").
Perform adjustment so that slight traces are left on the protective liner or the
carrier sheet.
The mounting direction of
When the carrier sheet is used, turn the blade holder 90° to the right so that
the blade holder is incorrect
the protrusion on the holder fits against the protrusion on the clamp bracket.
for cutting applications that
For further details, please refer to "Mounting the Blade Holder" in the Craft
use the carrier sheet.
ROBO User's Manual that is included in the CD-ROM.
The cutting conditions have
Make sure that the media selected for "Media Type" in the Craft ROBO
not been adjusted correctly.
Controller is the same as that actually used. In addition, insert a check in the
"Adjust Settings" check box and adjust the cutting conditions.
Reference: See the Craft ROBO User's Manual (CD-ROM),
"Setting Various Parameters".
The cutting mat is damaged. The media cannot be cut easily. If the symptom occurs again at the same
location, purchase a replacement cutting mat.
Symptom: The protective liner or the carrier sheet is cut along with the media.
Cause
Solution
The cutting blade protrudes
Replace the blade adjustment cap with one that enables a shorter blade-
excessively from the blade
protruding length
holder.
Reference: See "Media cannot be cut cleanly" above.
The cutting conditions are
Make sure that the media selected for "Media Type" in the Craft ROBO
not adjusted properly.
controller is the same as that actually used. In addition, insert a check in the
"Adjust Settings" checkbox and set Thickness to "Thin" for the cutting-condition adjustment.
Reference: See the Craft ROBO User's Manual (CD-ROM), "Setting Various Parameters".
Symptom: Thick media cannot be cut.
Cause
Solution
The blade edge is not
Replace the blade adjustment cap with one that enables a longer blade-
protruding enough from
protruding length.
the blade holder.
Reference: See "Media cannot be cut cleanly" above.
The cutting conditions are
Make sure that the media selected for "Media Type" in the Craft ROBO
not adjusted properly.
controller is the same as that actually used. In addition, insert a check in the
"Adjust Settings" checkbox and set Thickness to "Thick" for the cutting-condition adjustment.
Reference: See the Craft ROBO User's Manual (CD-ROM), "Setting Various Parameters".
Symptom: Characters or lines are deformed when a pen is used for drawing.
Cause
Solution
"Pen" is not selected for
Select "Pen" for "Media Type" in the Craft ROBO Controller.
"Media Type".
Reference: See the Craft ROBO User's Manual (CD-ROM),
"Setting Various Parameters".
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Symptom: Some areas of the media are not cut. The media is not held in place.
Cause
Solution
The media size selected in ROBO
Make sure that the media size selected in ROBO Master is the same as the
Master is larger than the size of the
size of the media loaded to the Craft ROBO.
media loaded to the Craft ROBO.
Symptom: The media jams.
The error message "Registration Mark Reading Failure" is displayed.
Cause
Solution
The media (thin paper) is
Align the media with the top edge of the cutting mat.
curled and lifted off the
The edges of the media will be held in place
surface of the working table.
Note: Please note that the cutting area will be reduced by approximately 5 mm.
Symptom: Some parts of the media remain uncut (not completely cut through).
Cause
Even if the cutting conditions are adjusted correctly and the appropriate blade adjustment cap is selected,
media may not be completely cut, depending on the type of media (thickness, strength, and fiber). This is not
a fault of the Craft ROBO. (For details on cutting-condition adjustment, please refer to "Media cannot be cut cleanly" above).
Problems related to using registration marks, and other problems
Symptom: The cut positions are not aligned when registration marks are used.
Cause
Solution
A printout from a laser
Printouts from a laser printer may be distorted by heat before being output,
printer was used.
so that the cut position cannot be adjusted correctly using registration marks.
We recommend using printouts from inkjet printers.
The positions read by the
The Craft ROBO uses optical sensors to read the registration marks and thereby
registration mark sensors do
determine the cutting position. If the cutting position is not aligned, registration mark
not match.
sensor correction is required. Therefore, perform registration mark correction.
Reference: See the Craft ROBO User's Manual (CD-ROM), "Setting Various Parameters".
Symptom: The error message "Registration Mark Reading Failure" is displayed when
registration marks are used.
Cause
The Craft ROBO uses optical sensors to read the registration marks and thereby determine the cutting
position. The error message may be displayed for the following reasons:
Solution
• Glossy or laminated media
Registration marks may not be read if a printout that easily reflects light is used.
is used.
Replace the media.
• There are lights or other
Registration marks may not be read if a light source exists near the Craft ROBO.
bright objects located near
If an error message is displayed, change the installation location.
the Craft ROBO.
• The loaded media is curled.
Registration marks may not be read if the media is curled and raised above the
surface of the working table.
Straighten out the curl and load the media again. If the problem still cannot be
corrected, replace the media.
• Colored media is used.
Registration marks may not be read if media in colors other than white is used.
Be sure to use white media.
• Registration marks are printed
Registration marks may not be read unless they are printed in black.
in a color other than black.
Make sure that the registration marks are printed in black.
Question: Can applications other than those supplied with the Craft ROBO be used?
Answer
Correct operation of the Craft ROBO has been confirmed for the recommended applications. Operation with
other applications has not been confirmed.
When You Have Problems...
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