Appendixc - Troubleshooting - Datamars R-IN1300 MID User Manual

A C -
PPENDIX
T
If you run into any problem using your reader, use the following table to troubleshoot the problem. If
the problem persists, contact support at support@datamars.com or +41 91 935 73 80.
SYMPTOM
There are transponders on the antenna but the
software displays no UID.
Bad reading or low reading distance
The reader reads transponder (Tag LED lights
on) but the software displays no UID
Americas Headquarters:
8433 South Av. Bldg., 4-2
Youngstown, OH 44514 USA
Phone: +1 330 758 1240
Fax: +1 330 758 3805
R-IN1300 MID Manual – v. 1.2 – August '08
ROUBLESHOOTING
Corporate Headquarters:
Via ai Prati
6930 Bedano-Lugano
Switzerland
Phone: +41 91 935 73 80
Fax: +41 91 945 03 30
textile-id@datamars.com
www.datamars.com
CAUSE AND/OR CORRECTIVE ACTIONS
•
Is the antenna cable connected to the
reader?
•
Is the antenna connected to the connector
named "1"?
•
Are the transponders you want to read
specified in the options?
•
Is the HF led on?
If the four previous points didn't solve the
problem turn the reader off, wait 10 seconds
before turning the reader on again
•
The antenna is near metallic objects or
noise source like electric motors?
Try to move the antenna and the reader
away from these objects.
•
Is the RS-232 cable well connected ti the
Host Interface?
•
Is the software set 115200 bps – 8 – N – 1
– N?
Verify the connection
Asia Headquarters:
Northern Region Industrial Estate
179/1 Moo 4, T. Ban Klang, A. Muang
Lamphun, Thailand 51000
Phone: +66 53 582 021
Fax: +66 53 582 680
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