Everlast PowerPro 256 Operator's Manual page 4

Dear Customer,
THANKS! You had a choice, and you bought an Everlast. We appreciate you as a customer
and hope that you will enjoy years of use from your welder.
Please go directly to the Everlast website to register your unit and receive your warranty informa on. Your unit reg-
istra on is important should any informa on such as product updates or recalls be issued. It is also important so
that we may track your sa sfac on with Everlast products and services. If you are unable to register by website,
contact Everlast directly through the sales department through the main customer service number in your country.
Your unit will be registered and warranty will be issued and in full effect. Keep all informa on regarding your pur-
chase. In the event of a problem you must contact technical support before your welder can be a candidate for
warranty service and returned.
Please review the current online warranty statement and informa on found on the website of the Everlast
division located in or nearest to your country. Print it for your records and become familiar of its terms and
condi ons.
Everlast offers full technical support, in several different forms. We have online support available through email,
and a welding support forum designed for customers and noncustomer interac on. Technical advisors are ac ve on
the forum daily. We also divide our support into two divisions: technical and welding performance. Should you have
an issue or ques on concerning your unit, please contact performance/technical support available through the
main company headquarters available in your country. For best service call the appropriate support line and follow
up with an email, par cularly if off hours, or you cannot reach a live person. In the event you do not reach a live
person, par cularly during heavy call volume mes, holidays, and off hours, leave a message and your call will nor-
mally be returned within 24 hours. Also for quick answers to your basic ques ons, join the company owned forum
available through the website. You'll find knowledgeable, helpful people and staff available to answer your ques-
ons, and perhaps find a topic that already addresses your ques on at h p://www.everlastgenerators.com/
forums/.
Should you need to call or write, always know your model name, purchase date and welder manufacturing inspec-
on date. This will assure the quick and accurate customer service. REMEMBER: Be as specific and informed as
possible. Technical and performance advisors rely upon you to carefully describe the condi ons and circumstanc-
es of your problem or ques on. Take notes of any issues as best you can. You may be asked many ques ons by
the advisors to clarify problems or issues that may seem very basic. However, diagnosis procedures MUST be fol-
lowed to begin the warranty process. Advisors can't assume anything, even with experienced users, and must
cover all aspects to properly diagnose the problem.
.
Let us know how we may be of service to you should you have any ques ons.
Sincerely,
Everlast Customer Service
4