NDS EndoVue 19" User Manual page 12

CONTACTING NDS CUSTOMER SERVICE
Country
United States
Europe
China
Japan
1. Contact NDS Customer Service during the hours listed above. Have your NDS model number and serial
number available. You may be required to provide proof of purchase as a condition for receiving warranty
service.
2. Our representative may perform troubleshooting and diagnosis of the problem over the telephone/email. If
our representative is unable to fix the problem over the phone/email, we will issue a Return Material
Authorization (RMA) for the non-functioning unit and provide return instructions.
3. Upon receipt of the returned product, a service technician will evaluate the unit and confirm the failure
description provided by the customer.
a. If the found failure type is covered under warranty, the repair, parts, labor and shipment back to the
customer will be at no charge.
b. If the found failure type is not covered under warranty, NDS's then current evaluation fee will apply in
addition to the cost of parts, labor and the return shipment.
c. If the unit is within the warranty period but the customer does not provide a problem description and the
service technician cannot determine the failure (no problem found - "NPF") NDS's then current evaluation
fee will apply in addition to return shipment.
Payment for Non-Warranty Evaluations and Repairs and other Evaluation Charges: Non-warranty repairs
requested by the customer will be performed at NDS's then current rates for any non-warranty repairs and will
include applicable evaluation fees and the cost of return shipping (if customer requests that NDS ship the
repaired product). NDS further reserves the right, in its sole discretion, to request pre-payment for any non-
warranty repairs, NPF evaluations, and return shipping charges prior to return of the product to customer. Any
invoiced amount not paid when due shall be subject to a service charge equal to the lesser of one and one-half
percent (1.5%) per month or the maximum rate permitted by law. If NDS undertakes collection or enforcement
efforts, customer shall be liable for all costs thereof, including attorney's fees. NDS reserves the right to suspend
warranty coverage to any customer who is in default of payment until such payment has been made.
DISCLAIMER
This limited product warranty sets forth your sole and exclusive remedy and NDS's sole and exclusive liability
under the Standard Limited Warranty described herein.
There are no warranties, express or implied, which extend beyond the description contained herein including,
but not limited to, the implied warranty of merchantability, fitness for a particular purpose, or non-infringement.
NDS's liability is limited to the cost of repair or replacement of the product. NDS shall not be liable for:
1. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of
use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with
business relationships, or other commercial loss, even if advised of the possibility of such damages.
2. Any other damages, whether incidental, indirect, consequential or otherwise.
3. Any claim against the customer by a third party.
End-users are cautioned that system configuration, software, the application, customer data and operator
control of the system, among other factors, affect the product performance. While NDS products are considered
to be compatible with many systems, specific functional implementation by the customers of the product may
vary. Therefore, suitability of a product for a specific purpose or application must be determined by consumer
and is not warranted by NDS.
This warranty gives you specific legal rights. You may have other rights, which may vary from locality to locality.
Some localities do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or
consequential damages, so the above limitations might not apply to you.
viii | Terms and Conditions
Phone
+ 408-754-4210
+420 530 511 900
+86 10 8559 7856
+ 81-3-5753-2466
Email
customercare@ndssi.com
customercare-emea@ndssi.com
info@ndssi.com.cn
info@ndssi.jp
Time Available
7am to 5pm PST
7am to 5pm CET
9am to 5pm
9am to 5:30pm