Standard Warranty And Service - NDS EndoVue 19" User Manual

NDS, its suppliers and/or distributors are not liable, directly or by way of indemnity for any special, incidental,
consequential, punitive, exemplary or indirect damages, including but not limited to alleged damages for
delayed shipment, non-delivery, product failure, product design or production, inability to use such products or
services, loss of future business (lost profits), or from any other cause, whatsoever, in connection with or arising
from the purchase, sale, lease, rental, installation or use of such NDS products, these terms and conditions, or
with respect to any the terms of any agreement which incorporates these terms and conditions.
SOME JURISDICTIONS DO NOT ALLOW EXCLUSIONS AND DISCLAIMERS OF CERTAIN WARRANTIES OR
LIMITATIONS OF LIABILITY, SO THE LIMITATIONS AND/OR EXCLUSIONS, SET FORTH HEREIN, MAY NOT APPLY. IN
THAT EVENT LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW IN THE SUBJECT
JURISDICTION.
The information provided in this document, including all designs and related materials, is the valuable property
of NDS and/or its licensors and, as appropriate, they reserve all patent, copyright, and other proprietary rights to
this document, including all design, manufacturing reproduction, use, and sales rights thereto, except to the
extent said rights are expressly granted to others.

Standard Warranty and Service

COVERAGE: NDS warrants this product to be in compliance with the specifications provided by NDS and to be
free from defects in material and workmanship as defined in such specifications. Subject to the conditions set
forth below, NDS agrees to repair or replace any part of the enclosed unit for the length of period indicated on
the chart below:
NDS Product
EndoVue Series 19", 21", 24" and 32"
WARRANTY SERVICE - REPAIR & RETURN
1. Our standard warranty service is "Repair and Return. " Repair and Return requires the defective unit to be
returned to our service location for repair.
2. Cost of shipment of the defective unit to NDS is the responsibility of the customer. Cost of shipment of the
repaired unit to Customer is the responsibility of NDS.
3. NDS reserves the right in its sole discretion to provide Customer with a comparable refurbished replacement
unit in lieu of repair of customer's defective unit.
4. If NDS is unable within a reasonable time to repair or replace the defective unit, it shall refund the purchase
price for the product paid by the customer (exclusive of taxes, installation and shipping related fees).
EXCLUSIONS - WHAT IS NOT COVERED
1. Any product with a defaced, modified, or removed serial number.
2. Damage, deterioration or a malfunction resulting from accident, misuse, neglect, fire, water, lightning, or
other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the
product.
3. Cosmetic damage including, but not limited to: scratches, cracks, dents, markings, glue and adhesive residue.
4. Any damage of the product due to shipment.
5. Any damage caused by factors external to the product, such as electric power fluctuation or failure.
6. Normal wear and tear.
7. Removal, installation, and set-up service charges.
8. Failures not reported within the warranty term.
9. Any NDS products purchased through a distributor, reseller, or medical device manufacturer other than NDS
(each, an "Intermediary"), where such Intermediary provides direct warranty service to its end-user customers
in connection with such product.
a. An Intermediary may provide their end-user customers direct warranty support. Please contact NDS
Customer Service to determine if the product that you purchased is covered by this Standard Limited
Warranty or whether you need to contact the Intermediary through which you purchased the product for
warranty service.
Standard Warranty Coverage
1 Year from date of shipment by NDS
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