Post-Warranty Support; Carepak Extended Service Plans - Canon imageCLASS MF4800 Series Service Manual

D. Post-Warranty Support

1. CarePAK Extended Service Plans

There are two CarePAK Extended Service Plans offered by Canon USA,
and they differ only in the way one purchases the CarePAK.
Virtual CarePAK: Purchased directly by the end-user from Canon
eCarePAK:
Both of the Canon CarePAK Extended Service Plans enable the customer
to extend the service coverage on their Canon product beyond the one (1)
year limited warranty. They provide the customer toll-free telephone
support, and if needed, Exchange Service for their Canon product for the
duration of the extended coverage. A two (2) year extended coverage plan
is available.
Note:
• CarePAK coverage cannot be extended beyond the original term
purchased.
• The CarePAK Extended Service Plan must be purchased during the
product warranty period, and goes into effect on the day the original
warranty expires.
• The CarePAK Extended Service Plan does not include coverage for any
consumables, such as paper.
• Reimbursement to the Authorized Servicer during the CarePAK
Extended Service Plan is through the e-Tag System. See
p. 30.
imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
imageCLASS MF4890dw/MF4880dw/MF4770n Service Guide for Authorized Servicers
USA's public Web site www.estore.usa.canon.com.
Purchased in bulk by a distributor or dealer, who then
sells the eCarePAK to their customers.
"e-Tag," on
June 2013
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