Suggested End-User Customer Service Offerings; End-User Limited Warranty Conditions; On-Site Service - Canon imageprograf IPF6400S Service Manual

VIII.

Suggested End-User Customer Service Offerings

A.

End-User Limited Warranty Conditions

1. Canon imagePROGRAF Large Format Printer Limited Warranty
The imagePROGRAF Large Format Printer Limited Warranty is
effective for a period of one (1) year following delivery to the original
purchaser. No warranty is given for any consumables, such as paper or
ink cartridges.
For detailed warranty information, refer to the
Large Format Printer Limited Warranty
2. Canon imagePROGRAF Printhead Limited Warranty
The Conon imagePROGRAF Printhead Limited Warranty is effective for
a period of one (1) year after delivery to the original purchaser or for the
period that the "Head Lot" Number of the Printhead as displayed in the
"Status Display" of the "Status Monitor Utility" has a last character of
"a", whichever period expires first.
For detailed warranty information, refer to the
Printhead Limited Warranty
3. X-Rite Spectrophotometer Warranty
The X-Rite Spectrophotometer is warranted for one (1) year after
purchase by the end-user. In the event of a failure within the warranty
period, the end user or authorized service provider may file a warranty
claim with Canon by calling the Canon Information Technology Systems
(CITS) consumer hotline at 1-800-423-2366.
details to resolve the problem over the phone, or may direct the caller to
ship the X-Rite Spectrophotometer Color Sensor and Calibration White
Tile to Canon for repair or replacement. Upon receipt, Canon will ship a
replacement X-Rite Spectrophotometer Color Sensor and Calibration
White Tile to the end user or authorized service provider.
Out-of-warranty service is available for the X-Rite Spectrophotometer.
The end-user or authorized servicer must call CITS at 1-800-423-2366.
CITS will arrange for the X-Rite Spectrophotometer Color Sensor and
Calibration White Tile to be shipped to Canon. Within ten (10) weeks,
the repaired items will be returned to the sender.
customer will arrange payments with Canon.
B.

On-Site Service

The CITS Help Desk will diagnose end-users problems related to the
product. If telephone based troubleshooting cannot resolve the problem,
the CITS Help Desk will redirect customer calls to the Service Provider of
record in order to provide an on-site service dispatch. If there is no Service
Provider of record, CITS will dispatch a third-party organization to provide
on-site service.
imagePROGRAF iPF6400S Service Guide
imagePROGRAF iPF6400S Service Guide
Canon imagePROGRAF
(Page 38).
Canon imagePROGRAF
(Page 39).
CITS will review the
The dealer and
September 2013
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