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8. FAQ and processing methods.
FAQ
Fail to turn it on
No GSM signal
No GPS
No reply to SMS
command
No reply to calling &
No alarm message
SMS position OK,
cannot use the APP
and web platform
Platform position is
difference from the
actual position.
Instructions/Solutions
Please check if battery and USB cable is charged
Please check if SIM card installed correctly.
Please check if SIM card is 2G GSM network.
Don't turn on the PIN code
no calls can be diverted
Please check if voltage of the power is normal
Please check if voltage of the power is normal
A more open view of the sky is recommended to make
sure the device can receive the GPS signal normally.in
outdoor,or take device to walk around
电源电压是否正常
Password wrong or the format is wrong. restore factory
settings send "reset123456"
Authorized / admin phone number is incorrect or has not
setup
Pls check if APN is correctly set. And pls find out the
correct APN content of the SIM card.
No uploading position time or no GPS signal: call the
device phone number and receive the position message.
If it shows like Pic 2, pls make sure the device can
receive the GPS signal normally.in outdoor,and take
device to walk around
13
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