13.124 When in a call, can I use Touchplus for call
recording?
No.
13.125 When in a call, can I use the Touchplus shortcuts in
the upper left and upper right corners of the phone?
In order to prevent accidental activation, the Touchplus shortcuts cannot be used during a call.
13.126 Can I use the Touchplus snapshot shortcut when
using the camera or magnifier?
No.
13.127 Can I use the Touchplus shortcuts in the upper left
and upper right corners of the phone when in power
saving mode?
No.
13.128 Why can't I use the Touchplus shortcuts when the
screen is turned off?
Touchplus requires the screen to be turned on to work.
13.129 After removing the Touchplus film, why isn't the
virtual navigation bar displayed?
Please remove the protective film from your phone if it is cracked or otherwise damaged.
Please note that you should first disable Touchplus before removing the protective film. If you
do remove the protective film before disabling Touchplus, please go to Settings > All >
Smart assistance > Touchplus, then disable Touchplus.