Why Does The Touchscreen Sometimes Fail To Respond - Huawei P8 Faq

12.17 Why does the touchscreen sometimes fail to
respond?
Check whether you open too many apps or open certain apps (for example, games) that
consume a large amount of memory. Close such apps and try again.
12.18 Why does my screen turn off when I am using a
third-party application?
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12.19 Why does the screen turn off during a call?
This is normal. When your ear or other object triggers the proximity sensor, the screen
automatically turns off to prevent misoperations. The screen turns back on when the object
blocking the proximity sensor is moved away.
Don't block the area around the earpiece with the phone cover or other objects. When
attaching a screen protective film, ensure that it doesn't come into contact with the proximity
sensor. Covers that are not very transparent will impair the functioning of the proximity
sensor.
12.20 What can I do if the screen can't automatically rotate?
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The third-party application may not be compatible with your phone.
Uninstall the application in question. If the problem persists, back up important data and
restore your phone to its factory settings.
You may be running multiple applications simultaneously.
Close application not in use. Go to Settings > Manage apps, select the applications you
want to close, and touch Stop. Then follow the onscreen instructions to close them.
If your phone comes with Phone Manager, you can access Phone Manager, touch Phone
accelerator and close all background apps at the touch of a button.
Check whether you have enabled the automatic screen rotation function.
Open the notification panel and touch
If this happens when you are using a third-party application, check whether the
application is gravity sensor-based.
Your phone's gravity sensor may fail to work if certain system files are deleted. Back up
important data and restore your phone to its factory settings or update your phone.
Go to Huawei's official website and download the software update package. Refer to the
update guide in the package before performing the update.
to turn on the auto-rotate screen function.