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General Inquiries
<docomo Information Center>
■From DOCOMO mobile phones
(in Japanese only)
151
(No prefix)
(toll free)
※Unavailable from land-line phones, etc.
Business hours: 9:00 a.m. to 8:00 p.m. (open all year round)
●Please confirm the phone number before you dial.
●For Applications or Repairs and After-Sales Service, please contact the above-mentioned information center or the docomo Shop, etc. near you on the NTT DOCOMO website.
NTT DOCOMO website
http://www.nttdocomo.co.jp/english/
Loss or theft of FOMA terminal or payment of cumulative cost overseas
<docomo Information Center> (available 24 hours)
From DOCOMO mobile phones
International call access code for
-81-3-6832-6600* (toll free)
the country you stay at
* You are charged a call fee to Japan when calling from a land-line phone, etc.
※If you use P-07C, you should dial the number +81-3-6832-6600.
(To enter "+", long-touch [0].)
From land-line phones
<Universal number>
Universal number
-8000120-0151*
international prefix
* You might be charged a domestic call fee according to the call rate for the country you stay at.
※For international call access codes for major countries and universal number
international prefix, refer to the DOCOMO International Services website.
●If you lose your FOMA terminal or have it stolen, immediately take the steps necessary for suspending the use of the FOMA terminal.
●If the FOMA terminal you purchased is damaged, bring your FOMA terminal to a repair counter specified by DOCOMO after returning to Japan.
When using your mobile phone in a public place, don't forget to show common courtesy and consideration for others around you.
To prevent damage to the environment, bring used
battery packs to a docomo service counter, a docomo
agent or a recycle center.
■From land-line phones
(in Japanese only)
0120-800-000
※Unavailable from part of IP phones
Don't forget your mobile phone... or your manners!
■From DOCOMO mobile phones
(in Japanese only)
113
(No prefix)
(toll free)
※Unavailable from land-line phones, etc.
Business hours: 24 hours (open all year round)
Failures encountered overseas
<Network Support and Operation Center> (available 24 hours)
From DOCOMO mobile phones
International call access code for
-81-3-6718-1414*(toll free)
the country you stay at
* You are charged a call fee to Japan when calling from a land-line phone, etc.
※If you use P-07C, you should dial the number +81-3-6718-1414.
(To enter "+", long-touch [0].)
From land-line phones
<Universal number>
Universal number
-8005931-8600*
international prefix
* You might be charged a domestic call fee according to the call rate for the country you stay at.
※For international call access codes for major countries and universal number
international prefix, refer to the DOCOMO International Services website.
Sales: NTT DOCOMO, INC.
Manufacturer: Panasonic Mobile Communications Co., Ltd.
Repairs
■From land-line phones
(in Japanese only)
0120-800-000
※Unavailable from part of IP phones
May '11 (1st Edition)
3TR100383AAA
A0511-1
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