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About After-Sales Service
If the Device Is Not Working Right
Before asking repairs, check "When you have any trouble" in this manual.
If the problem remains unsolved, contact the "Repairs" counter listed on
the back page of this manual for malfunction and consult them.
If Repair Is Necessary after Inquiry
Bring your FOMA terminal to a repair counter specified by
DOCOMO. Note that your FOMA terminal is accepted for repair
during the repair counter's business hours. You will need to bring
the warranty card to the counter. Further, note that you may need
to wait for fixing depending on the malfunction state.
■
In warranty period
Q Your FOMA terminal is repaired charge free in accordance with the
terms of warranty.
Q Make sure that you bring the warranty card to the counter for repair. If
you do not show the warranty card, or when troubles or malfunctions
are regarded to be caused by your mishandling (the damages of liquid
crystal, connector, etc.), the repair cost is charged even within the
warranty period.
Q The cost for troubles caused by the use of devices and consumables
other than those specified by DOCOMO is charged even within the
warranty period.
■
Repairs may not be carried out in the following cases:
Q When exposure to water is found at our repair counter (Example:
When the moisture detection sticker has reacted)
Q When, as a result of inspection at our repair center, corrosion is found
due to exposure to water, dew condensation, or sweat, or when
damage or deformation is found in the circuit board (Repairs might not
be carried out when damage to the connector terminal or liquid crystal,
or cracks in the body are found.)
*
Even if repair is feasible, the repair cost is charged when the trouble
you suffer matches one of the symptoms listed above, which is not
supported by the warranty.
■
After the warranty period
We will repair your FOMA terminal on request (charges will apply).
■
Spare parts availability period
The minimum storage period of the performance spare parts (parts
required for maintaining performance) for the FOMA terminal is basically
six years after the closure of its production. Note, however, that your
FOMA terminal might not be repaired depending on the troubled portions
because of the shortage of spare parts. Repair may be possible
depending upon troubled portions after the availability period. Contact the
"Repairs" counter listed on the back page of this manual for details.
Notes
Q Make sure not to modify the FOMA terminal or its accessories.
· Fire, injury or malfunction may result.
· We accept to repair any modified device subject to your agreement
with possibility that we restore the modifications. We might reject to
repair depending on the degrees of your modification.
The following might be regarded as modifications:
- To put stickers, etc. onto the liquid crystal or keys
- To decorate the FOMA terminal using adhesives
- To replace the coverings etc. with those of other than DOCOMO
genuine products
· Repairs of troubles or malfunctions resulting from the modifications
are charged even within the warranty period.
Q Do not peel the nameplate off the FOMA terminal. The nameplate
serves as a certification of technical standard. Note that when we
cannot ensure the contents described on the nameplate (the
nameplate is peeled off intentionally or replaced) and therefore cannot
verify the product conformity to the technical standard, it might happen
that we at DOCOMO reject to repair the malfunction.
Q The information such as about function settings, etc. might be reset
depending on the troubles or repairs, or the way you handle the FOMA
terminal. Set the settings again.
Q If the FOMA terminal is repaired, the Wi-Fi MAC Address and the
Bluetooth Address may change, regardless of the area that was
originally damaged.
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Appendix
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