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Problem
Terminal is connected to
the BGAN network but
cannot obtain the
requested Quality of
Service
Terminal does not obtain
a GPS fix
ISDN device does not
operate correctly
None of the above
solutions resolve the
problem
Hughes 9350 BGAN Terminal User Guide
Possible Cause
Network temporarily not available
User tried to set up a 256 kbps streaming
connection
Terminal's location limits visibility of four
or more GPS satellites
The ISDN device is trying to draw too
much power from the satellite terminal's
ISDN interface
The device you are connecting is not an
ISDN device. It might be an Ethernet
device that you are accidentally connecting
to the ISDN port
Terminal may have a hardware or software
fault, and needs to be rebooted
Possible Solution
Retry again. If problem persists, contact
your service provider
The Inmarsat network only supports
256 kbps streaming connections for
Class 10 terminals that have an
elevation angle greater than or equal to
45°. The highest QoS for Class 11
terminals is 128 kbps
Move the vehicle/terminal to a location
where there are few obstructions such
as trees or tall buildings, so that as
much as possible of the sky is visible.
Only connect an ISDN device that
draws less than 70 mA of current at
40 V (equivalent power 2.8 W)
Make sure you connect only ISDN
devices to the ISDN port
Remove power. Wait 30 seconds.
Reconnect the DC power and turn on
the terminal
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