Seaga SM16S Service And Parts Manual
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Seaga SM16S Service And Parts Manual

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SERVICE and PARTS MANUAL
Rev.1 – 01.2016.EL950.1.9
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Woodrow chance
March 31, 2025

Do you have a service tech who can repair the machine?

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Mr. Anderson
March 31, 2025

The manual does not mention the availability of a service technician to repair the Seaga SM16S machine. It states that the factory is willing to assist with shipping damage claims and that a Customer Care Department is available for questions. However, it does not confirm technician repair services.

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Summary of Contents for Seaga SM16S

  • Page 1 SERVICE and PARTS MANUAL Rev.1 – 01.2016.EL950.1.9...
  • Page 2 Once you have your vendor located, we suggest that you keep this manual for future reference, or you can view this manual online at www.seaga.com. Should any problems occur, refer to the section entitled “TROUBLESHOOTING”. It is designed to help you quickly identify a problem and correct it.
  • Page 3 SPECIFICATIONS The vending machine is comprised of two (2) units - Snack Unit (SM16S) and Beverage Unit (SM6RD). Installation and setup of these units is explained in the next sections of this manual. Machine Description Snack Unit Beverage Unit Model Number...
  • Page 4 Reporting damages and the seeking of restitution is the responsibility of the equipment owner. The factory is willing to assist you in this process in any way possible. Feel free to contact Seaga Customer Care with questions you may have on this process. Once you have your vending machine located, we suggest that you keep this manual for future reference.
  • Page 5 INSTALLATION Once the machines have been unpacked and placed in their permanent location, the electrical connection and mechanical connection must be made. Tools required: Adjustable wrench and Philips screwdriver. For optimal installation, follow the order of connections as outlined below: 1.
  • Page 6 Figure 3– Making Drink Connections MENUS Button Beverage main harness attaches to bottom connector port The Beverage Unit has a live product display that is lit by LED lighting. Locate the LED Light harness on the inside of the Beverage Unit Door. Insert the LED Light harness up through the Snack Unit as done for the other connections.
  • Page 7 LOADING PRODUCT TRAYS Open the front door of vendor, and lift up the plastic lock lever on the right side of the tray to unlock. Holding the lever up, grasp the tray and lift the front of the tray slightly and pull forward. The tray will slide out and then tilt down to make loading of products easier.
  • Page 8 PRODUCT LOADING Snack Unit Wide products such as Chips bags etc. are loaded in Tray 1 and Tray 2. Narrow products such as Candy bars are loaded in Tray 3. See Figures 6a and 6b. Figure 6a – Loading Product Incorrect Correct –...
  • Page 9 COIL ADJUSTMENT If you are required by a location to vend a product that does not fit into the standard coil installed, you may need to order a different coil and install it. To replace a coil: 1. Remove the Coil from the Coil Driver by lifting the back of the coil up off the coil driver. You will need to move the bottom of the coil clear of the coil driver to completely remove the coil.
  • Page 10 BEVERAGE UNIT The Vertical Drop Columns in your machine use an Auger that rotates counter-clockwise to drop the drink into the Product Bin. The columns employ the use of a combination of metal Shims to hold the front-most product from dropping during the first vend. On the second vend, the Auger rotates counter-clockwise further and allows the front product to vend.
  • Page 11 Note: There are many variations of packaging among the beverage brands. These instructions are meant to be a guideline. If you have packaging that isn't mentioned or shown, experimentation will be necessary for a proper vend. Home Switch Rear Shim Product Size Type...
  • Page 12 Tighten the thumb screw. Unusually shaped product may take some testing, trial and error to determine the correct adjustment. Specialty kits for Red Bull and other packaging are available for purchase from Seaga’s Parts Department, by contacting us via email at parts@seaga.com. Specialty kits are not included.
  • Page 13 Home Switch Adjustment Due to variance in product sizes, it may be necessary to adjust the position of the Home Switch. This can be accomplished by rotating the Home Switch Mounting Ring clockwise or counter-clockwise in one step increments to adjust the stop position of the Auger. There are 9 adjustment increments etched into the Home Switch Mounting Ring as shown in Figure 10: Figure 10 - Front of one vertical drop selection;...
  • Page 14 Figure 11 – Auger in Home position with opening facing 3:00 2.) Load a single row of drinks on top of the Auger 3.) Perform a single test vend – if no product drops, the Auger did not turn far enough. Adjust the Home Switch Mounting Ring counter-clockwise one notch only.
  • Page 15 Figure 13 – Rear Spacer Adjustment Rear spacer position for 16.9 oz and (20th slot) Rear spacer position for 12 oz. cans (12th slot) You may need to adjust due to product height variance. Figure 14 - Rear Spacer Slide remaining hooks into proper slots after Rear Spacer is straight Insert this first, then...
  • Page 16 LIVE DRINK PRODUCT DISPLAY Your machine has a live product display shelf for the drinks. Take care to use packaging that is in perfect condition and products that are still within their expiration date to present the best possible advertisement to your potential customers.
  • Page 17 KEYPAD = Exit or Next # = Save SERVICE MODE The operation of the machine can be adjusted by entering service mode by pressing the MENUS button on the VMC circuit board and then accessing the appropriate operation. Price setting, audit display and operating modes can be read and adjusted from here.
  • Page 18 VMC – VENDING MACHINE CONTROLLER Enter Service Mode by pressing the MENUS Button on the VMC Circuit board. (Fig. 17) Figure 17 – VMC and Menus Button MENUS Button Rev.1 – 01.2016.EL950.1.9...
  • Page 19 1. PRICE PROGRAM Price Program is used to set the prices for All Items, by Row or by individual Selection. Save time and set All Items to the most common price, going back to Row or Selection for different prices as required.
  • Page 20 2. CASH COUNTERS Cash Counters displays the total vend count and the total sales value for the machine, for All Items, by Row or by individual Selection. Note: The resettable counters can be cleared. ALL ITEMS STEP DISPLAY Press Service Mode Button Motor Count or Error Code ** Press 2 for Cash Counters Cash Counters...
  • Page 21 3. QTY/TUBE Enter this menu when priming the changer with coins. As you load coins from the front door in the coin slot, this menu will keep track of the quantity and monetary amount which enables the VMC to know that change can be made during sales transactions. STEP DISPLAY Press Service Mode Button...
  • Page 22 HEALTH SAFETY – Not Used in this model. LANGUAGE STEP DISPLAY Press Service Mode Button Motor Count or Error Code ** Press 4 for Configuration Configuration Language English -Exit, no change 3 – Edit Press 3 for Language 3 to Toggle between English and Spanish Press # to Save Press * two times to exit to Sales Mode...
  • Page 23 CUSTOM SPACE TO SALES (StS) STEP DISPLAY Press Service Mode Button Motor Count or Error Code ** Press 4 for Configuration Configuration StS --: (Current setting) Press 9 for StS * -Exit, no change 8-Edit StS Custom Press 6 to toggle to Custom * -Exit, no change # to Save Press * to return to Configuration menu Configuration...
  • Page 24 5. ADVANCED CONFIG* A password is required to enter this menu. The factory default password is 2314. The following menus are available under this sub-menu:   Beep Enable Temp   Optics Disables Selection Style  Motor Type BEEP ENABLE STEP DISPLAY Press Service Mode Button...
  • Page 25 Temp (New Setting) Press # to save the setting * -Exit, no change 4-Edit Press * three times to exit 0.00 SEL STYLE STEP DISPLAY Press Service Mode Button Motor Count or Error Code ** Press 4 for Configuration Configuration Password: Press 0 for Advanced Config Use keypad to enter password...
  • Page 26 BILL ESCROW Allows the last bill accepted to be returned, provided the bill acceptor is capable of such a feature. STEP DISPLAY Press Service Mode Button Motor Count or Error Code ** Press 5 for Options Menu Options Bill Escrow (Current Setting) Press 2 for Bill Escrow Menu * -Exit 2-Edit...
  • Page 27 Ambient snack machines without a refrigeration system will display 36F. These temperatures may be adjusted, however it is not advised without direction by Seaga Customer Care or an authorized technician. The optimal temperatures have been set according to NAMA specifications for optimal product safety.
  • Page 28 7. ADVANCED FEATURES* This menu requires a password. The following sub-menus are included in the Advanced Features menu:   Discount Shutdown   Exact Change Energy Savings  Unconditional  Pair Acceptance  Degrees  Max Change DISCOUNT This menu uses various sub-menu settings to allow a different price for selections at different times or on different days.
  • Page 29 New Time Press 6, then enter Start Time in 24-hr time (HH:MM) * -Exit #-Save New Time Press # to save the time * -Exit 6-Edit Press * two times to return to Discount menu Discount Discount (Current Value) Press 7 for Discount Value menu * -Exit 7-Edit Discount (New Value)
  • Page 30 Mon (New Setting) Press # to save the setting * -Exit 2-Edit Use numbers 3-8 to complete the other days of the week using steps 14 and 15. Press * two times to return to Discount menu Discount (Current Time) Press 5 two times for Start Time menu * -Exit 5-Edit...
  • Page 31 Selection XX: (New Setting) Press # to save the setting * -Exit 3-Edit Press * once to enter another row or two times to return to Discount Discount menu Press 4 for Day menu All Days (Current Setting Press 1 for All Days * -Exit 1-Edit All Days (New Setting)
  • Page 32 EXACT CHANGE Sets the coin tube value that will trigger the display to show Please Use Exact Change message. For example, if Exact Change is set to $5.00, the message will display when the total of coins in the tube, as counted by the VMC, is at or below $5.00 total. STEP DISPLAY Press Service Mode Button...
  • Page 33 * -Exit #-Save Uncond Accept: (New Setting) Press # to save the setting -Exit #-Save Press * two times to exit 0.00 MAX CHANGE This option prevents change from being returned to the customer until the amount of credit has been reduced to a value less than or equal to the programmed maximum change limit.
  • Page 34 Press * to return to Interval1 Interval1 Press 4 for Day menu All Days (Current Setting Press 1 for All Days -Exit 1-Edit All Days (New Setting) Press 1 to toggle All Days ON/OFF * -Exit #-Save All Days (New Setting) Press # to save the setting * -Exit 1-Edit...
  • Page 35 Row XX: (Current Setting) Enter Row number * -Exit 2-Edit Row XX: (Choice Flashing) Press 1 to toggle Row ON/OFF * -Exit #-Save Row XX: (New Setting) Press # to save the setting * -Exit 2-Edit Press once to enter another row or two times to return to Shutdown Shutdown menu Press 4 for Day menu...
  • Page 36 Selection XX: (Current Setting) Enter Selection number * -Exit 3-Edit Selection XX: (Choice Flashing) Press 1 to toggle Selection ON/OFF -Exit #-Save Selection XX: (New Setting) Press # to save the setting * -Exit 3-Edit Press once to enter another row or two times to return to Discount Discount menu Press 4 for Day menu...
  • Page 37 ENERGY SAVINGS Use this menu to set a non-health safety machine to run at a higher than normal temperature during set times. This will save energy during off peak hours of sales. Two intervals are available. STEP DISPLAY Press Service Mode Button Motor Count or Error Code ** Press 6 for Password (Advanced Features) Menu Password...
  • Page 38 Lighting OFF leaves lights on during Energy Saving interval * -Exit 8-Edit Lighting (New Setting) Press # to save the setting -Exit 8-Edit Press * five times to exit to Sales Mode 0.00 PAIR – Not used in this model. DEGREES This function allows you to change from Fahrenheit to Celsius.
  • Page 39 10. SELECTION: ALL This function tests all motors in sequence automatically. To stop the test, press * to exit. NOTE: All selections should be empty prior to performing this test. STEP DISPLAY Press Service Mode Button Motor Count or Error Code ** Selection: (First Selection) Press 9 for Selection motor test menu * -Stop...
  • Page 40 ERROR CODE MESSAGES VMC Errors Error Message Description Possible Solutions VMC Settings Reset VMC has been reset to factory If a software upgrade has just default. been performed, the VMC has been reset to default settings. Change your prices and other settings as required.
  • Page 41 Temperature Sensor Errors Error Message Description Possible Solutions Refrig Sensor # Open A temperature sensor or harness is Check sensor and sensor harness considered to have an open electrical for open connections. Check for connection. Where # is the sensor sensor readings.
  • Page 42 Bill Validator Errors Error Message Description Possible Solutions Bill Val Comm VMC does not have communication Check MDB Harness to validator. with the bill validator. Check for power on validator. Bill Val Stack Full The bill validator has reported that the Check bill stacker box for bills.
  • Page 43 VEND MOTORS Each Selection is vended by the action of the Vend Motor. The Vend Motors are screwed onto the rear of each Product Tray. In the rare event of a jam, a Vend Motor may need to be returned to its home position. Figure 18 –Motor on Snack Tray Unscrew two screws...
  • Page 44 PAYMENT SYSTEMS Coin Changer The Coin Changer receives and returns change to customers. The Coin Changer will accept Dollar Coins, Quarters, Dimes, and Nickels. Once the coin tubes reach the required inventory level, all other coins will be routed into the coin overflow tray. Loading Changer As change is given to the customer in coins only, it is recommended that you initially load the coin tubes completely full when setting up your machine.
  • Page 45 Clearing Coin Jams 1. Unplug the machine from the power source 2. Unlock and open the Front Door 3. Open the Acceptor Gate Assembly by pulling forward on the Coin Funnel 4. Check for coin jams in this area. Note: the ramp in this area should also be cleaned on a regular basis to insure trouble-free operation.
  • Page 46 6. Check this area for any jammed coins Removal of Coin Changer To Remove the Coin Changer: a. Disconnect the power to the machine – this is very important to avoid damaging not only the coin changer but your VMC. Failure to disconnect power before performing this operation will void your warranty.
  • Page 47 c. Lift up on the white lever on the top left side of the coin mechanism d. Tilt the Discriminator assembly forward and lift off main housing. Note: the discriminator will still be attached by a cable. e. Loosen the three (3) Mounting Screws Lift Changer and remove.
  • Page 48 Bill Validator The Bill Validator allows your customers to pay for their purchase with paper currency. Your Bill Validator is installed at the factory, and is set to validate $1, $5 and $10 bills, but will not accept bills if the coin tubes are empty.
  • Page 49 Removing Bill Validator From time to time it may be necessary to remove the Bill Validator for cleaning and clearing jams. 1. To remove the Bill Validator a. Disconnect the power to the machine – this is very important to avoid damaging not only the bill validator but your VMC.
  • Page 50 Clearing Bill Jams It is possible that a torn or damaged bill can jam within the Bill Validator, putting it out of service. 1. To Clear a Jam. a. Remove Bill Collection Box as instructed in Bill Retrieval and inspect for a jammed bill b.
  • Page 51 REFRIGERATION DECK Your Drink unit incorporates a high efficiency refrigeration system having two air circulation fans to chill the cans and bottles. The refrigeration unit can be easily accessed by opening the Drink unit door and sliding the front grill up and out. Remove the single screw from the center floor of the refrigeration deck and unplug the wire harnesses on the side of the deck (Fig.
  • Page 52 REFRIGERATION Refrigeration is the transfer of heat from one area to another. In the case of this machine we are transferring the heat from the area containing the beverage selections to the outside of the machine and dissipating the heat throughout the room. The more heat we are able to transfer away from the beverages the colder they become.
  • Page 53 COMMON QUESTIONS AND ANSWERS Product prices, payment systems and currency: Q. How high can I set my Prices? A. Each selection can be priced individually up to $99.95. Note: Keep in mind when setting a price that you may have an effect on the Exact Change Only status of your machine. Q.
  • Page 54 Installation in outside or environments without climate control will compromise cooling, potentially damage your machine and void the warranty. If further assistance is needed, please contact Seaga Customer Care or a local refrigeration technician. Q. My drinks are not cooling at all.
  • Page 55 Q. Are there different coils that will hold a larger number of products (more product spaces)? A. For other coil options, please call Seaga Customer Care. Q. My Drink Unit door will not line up and lock. What can I do? A.
  • Page 56 FREQUENTLY ASKED QUESTIONS Keypad What do I do if my keypad isn’t responding, displays double the number pressed or displays a different number? If not responding, check the connection at the VMC to make sure it’s secure. Examine the whole keypad harness to make sure there is no damage to the harness. 2.
  • Page 57 1. If Red Bull isn’t vending, make sure that the side spacer is still attached and has not slid down. Note: Red Bull requires a kit from Seaga Customer Care. 2. In the case of punctured cans, you will need to have the sold out flap replaced; contact Seaga Customer Care.
  • Page 58 Figure 22 – Snack Unit (SM6S) ITEM PART NO. DESCRIPTION SA9215 DOOR WE9225A VERTICAL SHELF AND COMPONENTS ELC478 TRANSFORMER ELI946 FILTER SA9221 8-SELECTION PRODUCT TRAY SA9222 4-SELECTION PRODUCT TRAY SA9009 MAIN CABINET ELC952 POWER CORD ELI950 Rev.1 – 01.2016.EL950.1.9...
  • Page 59 Figure 23 – Snack Unit Door (SM16S) ITEM PART NO. DESCRIPTION HAI246 and HAI247 T-HANDLE LOCK SAI92005 DOOR ASSEMBLY HAI351 HINGE ELI840 KEYPAD SAI92012 DELIVERY DOOR Rev.1 – 01.2016.EL950.1.9...
  • Page 60 Figure 24 – Beverage Unit (SM6RD) ITEM PART NO. DESCRIPTION SA9401 MAIN CABINET SA9410 PRODUCT DELIVERY SYSTEM REI801A REFRGERATION DECK ASSEMBLY WE9410 FRONT PANEL SA9420 DOOR ELC348 POWER CORD ELI460C MAIN HARNESS BEVERAGE UNIT Rev.1 – 01.2016.EL950.1.9...
  • Page 61 Figure 25 – Beverage Unit Door (SM6RD) ITEM PART NO. DESCRIPTION HAI246 and HAI247 T-HANDLE LOCK SAI94006 DOOR SA94010 DELIVERY DOOR PLI2106 BEVERAGE DISPLAY COVER PLI615 GASKET Rev.1 – 01.2016.EL950.1.9...
  • Page 62 Figure 26 – Vertical Shelf and Components ITEM PART NO. DESCRIPTION SAI92008 VERTICAL SHELF ELI909 VFD DISPLAY VARIES BILL VALIDATOR SAI920 COIN RETURN FLAP PLI607 COIN RETURN CUP SAI92024 COIN DROP CHUTE SAI92029 COIN RETURN CHUTE VARIES COIN CHANGER SAI92023 COIN INSERT CHUTE SAI92016 COIN RETURN MECHANISM...
  • Page 63 Figure 27 – Refrigeration Deck ITEM PART NO. DESCRIPTION SAI94021 CABINET REI830 EVAPORATOR REI872 COMPRESSOR REI300 ELI764 24 VOLT RELAY ELI595 TERMINAL BLOCK PLI612 CONDENSATE TRAY REI612 CONDENSER MOTOR ASSEMBLY REI609A CONDENSER Rev.1 – 01.2016.EL950.1.9...
  • Page 64 Freeport IL 61032 Seaga will repair or replace, at our option, any covered part which meets the provisions herein during the warranty period. It is our discretion to replace defective parts with comparable parts. Seaga reserves the right to make changes or improvements in its products without notice and without obligation, and without being required to make corresponding changes or improvements in equipment already manufactured or sold.

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