How To Avoid False Alarms - BRINKS BHS i 100 User Manual

BrinksKeyPadPrinterSprd.2.22.06
4. If I go away on vacation, should I give my master code to my
neighbor who takes care of the house?
It is best not to give out your master code or code word. Instead,
you can program an auxiliary code for your neighbor to use. See
the instructions on page 23. You can also add an auxiliary code
word by calling Brink's Customer Care at 1-800-445-0872. Be sure
to give your emergency contact(s) a telephone number where you
can be reached while you are away.
Alarms and Emergencies
1. If there is an alarm, does the system reset?
Yes, as long as there are no additional alarms after the system
stops sounding. The system resets itself approximately five minutes
later. However, if a fire alarm is activated, the siren will sound
continuously until you enter your user code.
2. What happens if my telephone line is cut?
If you purchased the optional Line Cut feature, the siren sounds or
the keypad beeps within about a minute of the time the line was
cut. The system can still sound an audible alarm but the Monitoring
Center will not receive an alarm signal until the line is restored.
3. If the power goes out at my house, will my alarm system still
work?
Yes. Each keypad and grid extender has a battery that can provide
back-up power for up to 24 hours. Once the electrical power to your
home is restored, the batteries recharge automatically. Like all
batteries, these will eventually need to be replaced. The keypad will
alert you with the "low batt" indictor. To replace a battery refer to
page 33 for the grid extender or keypad. For the window or door
sensors, call Brink's Customer Care at 1-800-445-0872 to schedule
a service call. If you purchased an extended service plan, there will
be no charge for this service.
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How to Avoid False Alarms

Numerous false alarms can affect the quality of your monitoring service. They
can also result in fines from your local municipality. To avoid false alarms,
follow these simple tips:
1. Be sure that everyone in your house knows how to use the alarm
system. Everyone should know a user code and the code word.
You can use the interactive keypad at www.mybrinks.com to
practice turning the system on and off without causing an alarm.
2. If you cause an alarm accidentally, cancel it by entering your user
code and pressing the CANCEL key. (See page 18.)
3. Test the system every week, following the instructions beginning on
page 25. If you discover any problems, promptly notify Brink's
Customer Care at 1-800-445-0872.
4. If there was an alarm on the system, and you do not know why it
happened, contact Brink's Customer Care immediately. You may
also review the system's alarm history at www.mybrinks.com.
5. If you are going to do any kind of work at your home that will create
a large amount of dust, (such as fumigation), completely cover the
system's motion detectors and smoke/heat detectors. Be sure to
remove the covers when you are finished.
6. If you know that the motion detector is causing false alarms, you
can still turn the system on, while the motion detector is turned off.
See the instructions on page 14 (Turning the System On with
Motions Turned Off Mode). Promptly notify Brink's Customer Care
to correct the problem.
7. If you get an indoor pet after the system is installed, contact Brink's
Customer Care. The system's motion detector may need to be
adjusted so that your pet does not cause a false alarm.
8. Motion detectors can detect the movement of balloons, plants,
curtains, and other common household objects. Be sure that air
currents cannot move these items into the area covered by the
motion detector.
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