Emergency Keys - BRINKS BHS i 100 User Manual

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Emergency Keys

If you are home when a police, medical, or fire emergency arises, you can
alert the Brink's Monitoring Center of your situation with a single press of an
emergency key. The system does not need to be on. (Not all emergency
buttons are available to all commercial customers.)
The table shows what purpose each key serves, and what happens when it is
pressed. (Depending upon how the system is programmed, you may need to
press the emergency key twice within three seconds to signal an emergency
alarm.)
Emergency Press
Fire
Medical
Police
CALL 911 FIRST
If your community provides 911 Emergency service, and you are able to
reach a telephone during the emergency, Brink's recommends that you call
911 before pressing the emergency key. This gives you the fastest access to
emergency services.
If you press an emergency key accidentally, cancel the alarm by pressing the
CANCEL key, and entering your user code. (For more information about
canceling alarms, see page 18, or review the Reduce False Alarms
information at www.mybrinks.com.)
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This happens
The siren sounds and a signal is sent to the
Brink's Monitoring Center. Brink's calls the
fire department, and then calls you to verify
the alarm. (This procedure may vary in
some jurisdictions.)
The keypad beeps and a signal is sent to
the Brink's Monitoring Center. Brink's calls
you to verify the alarm. If for any reason
you do not answer that call, Brink's calls
emergency personnel.
The siren sounds and a signal is sent to the
Brink's Monitoring Center. Brink's calls you
to verify the alarm. If for any reason you do
not answer that call, Brink's calls emergency
personnel.
10
Line Cut Indication (Optional Feature)
What it means: The telephone service to the security system has been
interrupted. The system cannot send an alarm signal to the Brink's
Monitoring Center.
What you'll notice: Less than one minute after the line cut occurs, the siren
sounds or the keypad beeps, depending on whether the system is on or off.
What to do:
1. To silence the keypad's beeping, press the CANCEL
key.
2. If the siren is sounding, silence it by entering your
code.
3. Check your telephone for a dial tone. If there is no
telephone service, contact your telephone company.
4. If there is a dial tone, ensure that the system's
telephone cable is securely plugged into the
telephone jack. If it is not, plug it in.
5. If the cable is plugged in, call Brink's Customer Care
at 1-800–445-0872. Customer Care is ready to help
you 24 hours a day, seven days a week.
Upload/Download Failure
A problem occurred when Brink's attempted to change or read your system's
programming over the telephone line. Call Brink's Customer Care at
1-800-445-0872 for assistance.
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