Polycom VVX 300 series User Manual page 7


Follow the steps for a consultative transfer – but dial *55 after hitting the Transfer button
the first time. You will be prompted to enter the 'mailbox id' – that is the extension – of
whose voicemail you want to send the caller. Follow the extension by the # sign and the
caller will be transferred directly to that extension's voice mailbox.
Note: If you press the # key without entering an extension, the caller will drop into the voice mailbox of
the extension you answered the call on. The system will not allow a transfer to an extension that does
not have voicemail turned on. However, if you try to transfer to voicemail of an invalid extension (one that
doesn't exist in your group because you have misdialed, perhaps) the caller will be connected to your
voice portal and not be able to get anywhere and hang up,
Cancel a Transfer – at any time during the process of transferring you may hit the Cancel soft
key and you will resume your call and be directly connected to the caller again.
Voicemail
Access your voice portal by pressing the Messages button and follow prompts.
Voicemail Notes:

If you have multiple extensions displayed on your phone, hit '1' to select the 'Message
Center...' – and then select the extension you are checking voicemail for.

If you want to check the voicemail of an extension that is not on your phone – press *
first – then enter the extension you want to check (followed by #)

You can dial into your voice portal while away from the office using your group's outside
voice portal number. Contact your administrator for your group's number.

There are various options with voicemail – like sending messages to email or 'zeroing'
out to another number. Contact your administrator or Reynwood for more information.
7
Reynwood Communications ● Tinton Falls, NJ 07701
Polycom VVX300
● (800) 747-1703 ● reynwood.com