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Moneris VX 820 Duet User Manual
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Moneris VX 820 Duet User Manual

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Download this manual See also: Reference Manual
Gift Card program
Using Your Terminal
for Gift Card
For Moneris VX 820 Duet

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Summary of Contents for Moneris VX 820 Duet

  • Page 1 Gift Card program Using Your Terminal for Gift Card For Moneris VX 820 Duet...

  • Page 2: Table Of Contents

    Troubleshooting....... . Call 1-866-319-7450 Record your Moneris merchant number here:...

  • Page 3: Gift Card Program

    Gift card Gift Card program entry options The Moneris Gift Card program allows you to sell There are two ways to perform transactions with stored-value cards for future purchases in your store. a gift card using the terminal: Gift cards can help to boost sales, extend your product Swipe: Magnetic stripe cards line, and build your brand.

  • Page 4: Administrative Transactions

    Press the green key to save your changes. The terminal returns to the Setup menu. Return to step 3. The terminal communicates with the Moneris host and “000 Approved” appears after the initialization is completed successfully. 5. Press the red...
  • Page 5 For a complete listing of enhanced tip processing options, please refer to the • To continue without activating another gift card, VX 820 Duet Merchant Operating Manual, available select for free download at moneris.com/manuals. The terminal displays “Balance Due:” with the outstanding dollar amount.
  • Page 6 Deactivating a card proceed with the financial Purchase transaction Important: Once the gift card is deactivated, it can following the instructions in the Moneris VX 820 never be used again. Using Your Terminal Guide. 1. On the applications menu, select GIFT &...

  • Page 7: Transactions

    Note: If “Balance Due:” appears, there is insufficient value on the gift card to pay for the purchase. See Processing a Split Tender Purchase on page 12. The terminal communicates with the Moneris host and displays the “000 Approved” message. 8. Press the green key.
  • Page 8 Merchant copy Follow the steps below under the appropriate section. of the receipt and return to the Gift & Loyalty Note: If your VX 820 Duet terminal is equipped with transactions menu. an external PINpad, the tip prompt does not appear 11.
  • Page 9 4. Retrieve the terminal from the customer once the the prompts. tip has been entered successfully. 3. The customer can choose the following: 5. The terminal communicates with the Moneris host • To apply a tip as a percentage, select %. and returns the “000 Approved” prompt.
  • Page 10 5. Key in the 3-digit and press the green key. 6. Key in the gift card reference number (Ref #) printed on the receipt of the gift card transaction you want If the “Clerk ID:” prompt appears, key in the Clerk ID to void and press the green key.

  • Page 11: Receipts

    Receipts Gift card reference number Reprinting a receipt A gift card transaction’s reference number is printed This function prints a duplicate Cardholder’s copy at the bottom of each receipt (Ref #). You will be of a gift card transaction receipt in the current batch. prompted to key in this number when transacting 1.

  • Page 12: Reporting

    Reporting Transaction Inquiry 8. At the “Select option” prompt, choose how you want to view results: This report lists details of gift card transactions in the • view the report results on the screen: current batch by card type, card number, amount and a.Select View.
  • Page 13 5. Select the clerk subtotals you want to print: Tip Totals • To print subtotals for clerk: This report prints gift card tip activity for a selected a.Select One. clerk or for all clerks, for a given date or for all dates b.At the “Enter Clerk ID:”...

  • Page 14: End-Of-Day Process

    2. On the Gift & Loyalty transactions menu, press the a Batch Close to ensure batch totals are balanced. (Reports) icon. If totals are not balanced, please contact the Moneris Merchant Service Centre. 3. On the Reports menu, select Trans List.

  • Page 15: Troubleshooting

    Use the instructions in the table’s Solution column. If the yellow key to remove the problem is still not resolved, call the Moneris Merchant value and then enter a lower Service Centre toll-free at 1-866-319-7450. value. Error message...
  • Page 16 One or more configuration PLEASE TRY LATER parameters may have been set up incorrectly, or the terminal is unable to communicate with the Moneris host. Re-try your transaction later. Check the parameter configuration and make the necessary corrections. You will need to re-initialize your terminal before processing any transactions (see page 5).
  • Page 17 Neither Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any...