Moneris VX 520 Manual
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Moneris VX 520 Manual

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G U P
S E T T I N
N A L
T E R M I
Y O U R
Moneris
VX 520
®
(06/16)

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Summary of Contents for Moneris VX 520

  • Page 1 G U P S E T T I N N A L T E R M I Y O U R Moneris VX 520 ® (06/16)

  • Page 2: Table Of Contents

    Connecting the external PINpad cable to the terminal (optional) For more information Completing the hardware setup Preparing the terminal for use and assistance: Communications setup Dynamic IP communications setup Static IP communications setup Web: moneris.com/support Dial communications setup Toll-free: 1-866-319-7450 Entering the initialization phone number Using dial communications as backup for IP Configuring the external PINpad Entering merchant IDs and terminal IDs Initialization and logon Additional options Changing the terminal language Record your Moneris merchant ID here: Enabling cashback, tip, or invoice number For cashback option For basic tip processing For invoice number Password Protection on Manual Entry Enabling Password Protection on Manual Entry Changing Manual Entry options Enabling Gift & Loyalty programs Gift & Loyalty initialization Dial communications setup Need help? Contact us Other resources...

  • Page 3: Introduction

    •  t he all-in-one cable   I f your terminal will be communicating with the Moneris host over High- Speed Ethernet, please review the Moneris IP Readiness Checklist (available at moneris.com/checklist) and ensure that your Ethernet service is ready to support your terminal.

  • Page 4: Tips For Moving Through The Menus On The Terminal

    “touchscreen”). The external PINpad reacts when you touch various areas on       I MPORTANT:Youmustusetheexactpowercable the touchscreen (icons) in the same way it reacts when you press a key on the providedbyMoneristoworkwiththeMoneris keypad. VX520terminal.Failuretodosomayaffectthe Touchscreentips operabilityof,orcausedamageto,theequipment.

  • Page 5: Connecting The External Pinpad Cable To The Terminal (Optional)

    VX 520 Connection Well labelled.jpg Connecttheotherendsofthecables If you are using the VX 520 with the external PINpad, follow these steps. Plug the other end of the Ethernet cable into the router/switch/hub/ internal wiring – whatever is applicable to the high-speed Internet service...

  • Page 6: Communications Setup

    Dynamic IP communications setup Note: You must use thermal-sensitive paper rolls. Shop for point-of-sale supplies and paper online at shop.moneris.com. The terminal is already configured for dynamic IP communications.   O pen the paper well (located above the display screen): Look for the •...

  • Page 7: Dial Communications Setup

    Dial communications setup I f your Ethernet network requires the parameters listed below, perform steps 7 and 8 for each parameter. Otherwise go to step 9. E nsure the dial communication cable is properly connected to the all-in-one Note: Contact your Internet Service Provider (ISP) to determine the addresses cable before proceeding with these steps.

  • Page 8: Using Dial Communications As Backup For Ip

    Using dial communications as backup for IP Enteringtheinitializationphonenumber F rom the applications menu, select DEBIT&CREDIT. When you have finished setting up communications for IP: W hen the transactions menu appears, press the green to access the P lug in the dial cable: Follow the Connecting the cables to the all-in-one cable CONFIGURATION menu.

  • Page 9: Entering Merchant Ids And Terminal Ids

    S croll down and select Merchant. P ower down and restart the terminal (disconnect the power supply and “Term Id” appears. reconnect). S elect Edit, key in the MonerisTerminalID (the eight-digit number starting P roceed to Entering merchant IDs and terminal IDs on page 15.

  • Page 10: Initialization And Logon

      W hen “Transmitting…” and “Receiving…” appear, please wait while the S elect (English) or (French). terminal communicates with Moneris. T he transactions menu reappears in the selected language.   W hen the initialization is finished, “Init Successful” appears on the terminal, then the transactions menu appears.

  • Page 11: For Basic Tip Processing

    T o disable manual entry of all credit cards on the terminal, select Off. • helpreducetheriskoffraudulenttransactionswhichcanlaterbedisputedand • D o not select “Disable” unless instructed to do so by Moneris Customer Care. chargedback. Once your option is displayed, press Slct to select it.

  • Page 12: Enabling Gift & Loyalty Programs

    “Ernex Term ID” appears. O n the Quick Setup menu, select Communications and then select View. S elect Edit, key in the ErnexTerminalID (provided to you when Moneris “Comm Link Type” appears. confirmed your terminal order) and press the green key.
  • Page 13 S elect Edit, select Next until “Dial” appears, then select Slct. P ress the red key, then press (asterisk) key to return to the applications menu. S elect Exit, then select to save changes. P roceed to Gift & Loyalty initialization on page 20.

  • Page 14: Need Help

    ________________________________________________________________ Terminal guides ________________________________________________________________ •  w atch the VX 520 Setup & Installation video, but note that this video applies only to the standalone VX 520 terminal. It does not include instructions on ________________________________________________________________ connecting and configuring the VX 820 external PINpad ________________________________________________________________ •...
  • Page 15 Moneris Solutions Corporation (“Moneris”). This manual is for informational purposes only. Neither Moneris nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this manual.

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