Rockwell Automation 2711C-F2M User Manual
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Rockwell Automation 2711C-F2M User Manual

Panelview series component hmi terminals
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PanelView Component HMI
Terminals
User Manual
2711C-F2M, 2711C-K2M,
(Catalog Numbers
2711C-T3M, 2711C-K3M, 2711C-T6M,
2711C-T6C, 2711C-T10C
)

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Summary of Contents for Rockwell Automation 2711C-F2M

  • Page 1 PanelView Component HMI Terminals User Manual 2711C-F2M, 2711C-K2M, (Catalog Numbers 2711C-T3M, 2711C-K3M, 2711C-T6M, 2711C-T6C, 2711C-T10C...
  • Page 2 No patent liability is assumed by Rockwell Automation, Inc. with respect to use of information, circuits, equipment, or software described in this manual. Reproduction of the contents of this manual, in whole or in part, without written permission of Rockwell Automation, Inc., is prohibited.
  • Page 3 Summary of Changes The information below summarizes the changes to this manual since the last publication. To help you find new and updated information in this release of the manual, we included change bars as shown to the right of this paragraph.

  • Page 4: Publication 2711C-Um001C-En-P - September

    Summary of Changes Publication 2711C-UM001C-EN-P - September 2009...

  • Page 5: Table Of Contents

    Table of Contents Summary of Changes Table of Contents Preface Objectives........7 Intended Audience .
  • Page 6 Software Maintenance ......128 Index Rockwell Automation Support ..... . 136 Publication 2711C-UM001C-EN-P - September 2009...

  • Page 7: Objectives

    If you would like a manual, you can: • download a free electronic version from the Internet at http://literature.rockwellautomation.com • purchase a printed manual by contacting your local Allen-Bradley distributor or Rockwell Automation sales office. 7Publication 2711C-UM001C-EN-P - September 2009...

  • Page 8: Firmware Upgrades

    Preface Preface Firmware Upgrades To receive firmware upgrades and other downloads for your PanelView Component terminal: • call your local Rockwell Automation sales office or distributor. • access http://ab.com/eoi/graphicterminals/panelviewcomponent.html Publication 2711C-UM001C-EN-P - September 2009...

  • Page 9: Chapter 1 Chapter Objectives

    Chapter Overview Chapter Objectives This chapter gives an overview of the PanelView component terminals. • About the terminals • How to connect browser • PanelView Explorer • How to display help • Peripheral connection • Catalog number configuration About the Terminals PanelView Component terminals are operator interface devices for monitoring and controlling devices attached to a controller.

  • Page 10: How To Connect Browser

    Chapter 1 Overview PanelView Component C600 and C1000 Terminals PanelView C600 FAULT T T- R R- S (C600 Series C terminal shown) Item Description Item Description Touch display USB device port 24V DC power input Diagnostic status indicator 10/100 MBit Ethernet port Replaceable real-time clock battery RS-422 or RS-485 port...

  • Page 11: Panelview Explorer

    Overview Chapter 1 USB Port The PanelView Component terminals have a USB device port to support communication with the terminal using TCP/IP. Before connecting your computer to the USB port of the IMPORTANT PanelView Component terminal, you must first install the Allen-Bradley PanelView USB remote NDIS Network Device driver on your computer.

  • Page 12: How To Display Help

    Chapter 1 Overview How to Display Help PanelView Explorer software provides extensive help for the design environment. Context-sensitive help is available for: • each navigation tab. • each object in the object palette. • any dialog that has a Help button. Click the ? on the application toolbar to view the help.

  • Page 13: Peripheral Connection

    USB hubs can produce unexpected behaviors and as a result are not recommended. Catalog Number These are the available PanelView Component terminals. Configuration Cat. No. Model Operator Input Size Display Type 2711C-F2M C200 Function keys 2 in. Monochrome 2711C-K2M Numeric and function keys 2711C-T3M...
  • Page 14 Chapter 1 Overview Notes: Publication 2711C-UM001C-EN-P - September 2009...

  • Page 15: Chapter 2 Chapter Objectives

    Chapter Configuration Mode Chapter Objectives This chapter covers topics that show how to use the Configuration mode of your PanelView component terminal. • Configuration mode • Configuration interfaces • Terminal settings • Managing applications and files • Transferring applications • Transferring user-defined objects Configuration Mode The terminal can be configured from either the design time or the runtime user interface.
  • Page 16 Chapter 2 Configuration Mode Design-time Configuration The design-time configuration is when the terminal is actually hosting web server content that represents a visualization of the terminal's properties and files. You can only design for the terminal type that you are connected to. When a new application is created, the design time automatically navigates to the first screen and assigns it as the startup screen.
  • Page 17 Configuration Mode Chapter 2 If you use a browser other than a recommended browser, this message appears. Runtime Configuration The runtime configuration is when you make changes on the actual terminal. Changes can be made whether an application is running or not running.

  • Page 18: Configuration Interfaces

    Chapter 2 Configuration Mode Configuration Interfaces Terminal settings can be configured either on the terminal or through a web browser using the PanelView Explorer Startup window. Terminal Interface The on-terminal interface lets you make changes to the terminal configuration. On the C200 and C300 terminals, you have to use the arrows to scroll through the menu.
  • Page 19 Configuration Mode Chapter 2 PanelView Explorer Startup Window The PanelView Explorer Startup window lets you access the terminal through a web browser. PanelView Explorer Startup Window Item Function Description Terminal Settings Use this link to view and change terminal display and communication settings, view system information, and enable terminal security while connected to the terminal.

  • Page 20: Terminal Settings

    Chapter 2 Configuration Mode PanelView Explorer Startup Window Item Function Description Edit, Test, Run Use these buttons to edit, test, and run the currently loaded application. Available Applications Shows a list of applications stored on the terminal, USB memory, SD card, or PC Storage on the emulator.
  • Page 21 Configuration Mode Chapter 2 Terminal Main Menu C600 and C1000 C200 C300 These settings can also be changed using the PanelView Explorer Startup Window. Publication 2711C-UM001C-EN-P - September 2009...
  • Page 22 Chapter 2 Configuration Mode Adjusting Settings on the PanelView Explorer Startup Window From the PanelView Explorer Startup window, you can view and edit settings for the connected PanelView Component terminal. The settings take effect immediately. By clicking the Terminal Settings link on the PanelView Explorer Startup window, you can access tabs to: •...
  • Page 23 Configuration Mode Chapter 2 Select a Terminal Language You can change the terminal display language. The terminal is shipped with the English, Portuguese, French, Italian, German, Spanish, and Chinese fonts installed. Korean is available but you must first install the Korean font. Refer to page 74 for information on how to install the font by upgrading the firmware.
  • Page 24 Chapter 2 Configuration Mode On the C600 and C1000 terminals the default language is set on the Main menu. Just click the up and down arrows to select the language. Follow these steps to change the language on the C200 and C300 terminals.
  • Page 25 Configuration Mode Chapter 2 Adjust the Display Brightness and Contrast You can modify the brightness and contrast of the terminal display. You can use the default intensity of 50% for contrast and 100% for brightness or adjust the intensity for runtime operations. On the C1000 terminal, only the brightness can be changed.
  • Page 26 Chapter 2 Configuration Mode Follow these steps to change the display brightness or contrast from the terminal. 1. Click Display on the menu list. C200, C300 C600, C1000 2. Use the arrow keys to adjust the brightness or contrast up or down.
  • Page 27 Configuration Mode Chapter 2 Configure the Screen Saver You can enable or disable the screen saver on the connected PanelView Component terminal. The terminal has four screen saver modes: screen saver, dimmer, screen saver and dimmer, or disable. • Screen saver - activates after the idle timeout elapses using a default screen saver image.
  • Page 28 Chapter 2 Configuration Mode 5. Select a time from the pull-down list to adjust the screen saver timeout. 6. Drag the slider to adjust the screen saver brightness. 7. Click Apply, or click Cancel to restore the current screen saver settings.
  • Page 29 Configuration Mode Chapter 2 Follow these steps to configure the screen saver from the C200 and C300 terminals. 1. Select Screen Saver on the menu list and press the enter key. 2. Press F1 to select the Mode. Mode = Image, Disable, Dimmer, Image and Dimmer. 3.
  • Page 30 Chapter 2 Configuration Mode Replace the Screen Saver Image The default screen saver image is a floating Allen-Bradley logo in a bitmap format. The name of the default screen saver is Screen Saver with a .bmp file type. You can replace the default screen saver with your own bitmap image but the file must have the same name as the default screen saver.
  • Page 31 Configuration Mode Chapter 2 Configure Key Repeat Settings You can configure key repeat settings for the terminal keys or attached keyboard of the connected terminal. You cannot change the key repeat settings from the on-terminal configuration screens. If you want to change this setting, you must connect to the terminal through a web browser.
  • Page 32 Chapter 2 Configuration Mode Calibrate the Touch Screen Over time you may notice that the objects and images on the display screen don’t seem to fit the display area as well as they once did. This is normal with a touch screen and can be easily fixed. Use a plastic stylus device with a minimum tip radius of 1 mm (0.040 in.) to prevent damage to the touch screen.
  • Page 33 Configuration Mode Chapter 2 6. Repeat step 5 as the target moves around the screen. 7. Tap the screen when prompted to register saved data. If you don’t tap the screen within 30 seconds, the calibration data is lost and the current settings are retained. Follow these steps to calibrate the touch screen from the terminal.
  • Page 34 Chapter 2 Configuration Mode 5. Click OK within 30 seconds once the message appears to accept the changes or the old settings are kept. Reboot the Terminal You can restart the terminal without having to disconnect and reapply power. After a reset, the terminal performs a series of startup tests and then either enters configuration mode or runs the startup application.
  • Page 35 Configuration Mode Chapter 2 Follow these steps to reboot the terminal from the C600 and C1000 terminals. 1. Go to the Main configuration screen. 2. Press Reset Terminal. 3. Confirm reset. Publication 2711C-UM001C-EN-P - September 2009...
  • Page 36 Chapter 2 Configuration Mode Follow these steps to reboot the terminal from the C200 and C300 terminals. 1. Select Reset Terminal from the menu list. 2. Press F1 to reset the terminal. 3. Confirm restart. Publication 2711C-UM001C-EN-P - September 2009...
  • Page 37 Configuration Mode Chapter 2 Change the Startup Application You can select or change the application that runs on the terminal each time the terminal starts up. You must also select the storage location of the application. The options are internal storage of the terminal, USB flash drive, SD card, or PC storage.
  • Page 38 Chapter 2 Configuration Mode Follow these steps to select or change the startup application from the C600 or C1000 terminal. 1. Click Startup Application from the Main menu. 2. Click Change Startup Application under Startup Application. This displays the File Manager screen. 3.
  • Page 39 Configuration Mode Chapter 2 Follow these steps to select or change the startup application from the C200 or C300 terminal. 1. Click Startup Application from the Main menu. 2. Press F1 to reset the startup application. 3. Press F4 to exit to the main menu. 4.
  • Page 40 Chapter 2 Configuration Mode Change the Date and Time You can adjust the current date and time for terminal operations. The time is set in 24-hour format. You can also set the terminal to automatically adjust the time for daylight savings time. Follow these steps to change the terminal date and time using the PanelView Explorer Startup window.
  • Page 41 Configuration Mode Chapter 2 Follow these steps to change the terminal date and time from the C600 and C1000 terminals. 1. Select Date and Time from the menu list. 2. Click on the number next to what you want to change. A numeric keypad is displayed.
  • Page 42 Chapter 2 Configuration Mode Change Ethernet Settings You can establish an Ethernet connection between the connected PanelView Component terminal and computer using the Ethernet port or the host USB port on the terminal. For the Ethernet port, IP addresses can be set dynamically by the network if Dynamic Host Configuration Protocol (DHCP) is enabled.
  • Page 43 Configuration Mode Chapter 2 If DHCP is enabled for the Ethernet port, the current fields show the IP addresses assigned by the network. You can assign IP addresses manually by disabling DHCP and entering addresses in the static fields. Follow these steps to set a static IP address for the Ethernet port of the connected terminal using the PanelView Explorer Startup window.
  • Page 44 Chapter 2 Configuration Mode Follow these steps to set the IP address for the Ethernet port of the connected terminal from the C600 and C1000 terminals. 1. Click Communication from the menu list. 2. Click Ethernet Settings from the communication screen. 3.
  • Page 45 Configuration Mode Chapter 2 4. Click on the area next to IP Address to enter an IP address in the Static IP address field. A keypad displays to let you enter the address. 5. Enter the subnet mask in the Static Subnet mask field. 6.
  • Page 46 Chapter 2 Configuration Mode Store your password in a safe place. If you forget the password, IMPORTANT you will not be able to connect to the design environment. Follow these steps to secure the design environment. 1. Go to the PanelView Explorer Startup window. 2.
  • Page 47 Configuration Mode Chapter 2 7. In the Reset Password dialog, enter a new password, confirm the password, then click OK. Terminal user names and passwords are limited to 15 characters. 8. Select a new idle timeout from the Terminal Idle Timeout list, if needed, or click Cancel to restore the current idle timeout.
  • Page 48 Chapter 2 Configuration Mode View System Information You can view system information about your terminal including information about the firmware, boot code, logic board, battery status (if applicable), terminal on time, and memory used. Follow these steps to view system information using the PanelView Explorer Startup window.
  • Page 49 Configuration Mode Chapter 2 Follow these steps to view system information using the C200 or C300 PanelView Component terminal. 1. Select System Information from the menu list and press enter. The system information appears. 2. Press F3 to see more information, press F2 to go back, or press F4 to exit to the main menu.
  • Page 50 Chapter 2 Configuration Mode Follow these steps to view system information using the C600 or C1000 PanelView Component terminal. 1. Click System Information from the menu list. The system information screen displays firmware version, boot code version, logic board version, terminal on time, display on time, and battery status.

  • Page 51: Managing Applications And Files

    Configuration Mode Chapter 2 Managing Applications and The PanelView Explorer Startup window has a File Transfer link for transferring files to and from terminal storage media. File names and Files tag names should start with an alpha character. Avoid starting names with numeric or special characters.
  • Page 52 Chapter 2 Configuration Mode • Import the application from a computer, USB Flash Drive, or SD card to the internal storage of another terminal. If the target terminal is a different type and size than the source terminal, some aspects of the application is converted and the remaining properties require updates.

  • Page 53: Transferring User-Defined Objects

    Configuration Mode Chapter 2 Import an Application During an import, the .cha application file is transferred from a USB Flash Drive, SD card, or computer to the internal storage of the terminal. The transfer operation communicates with the terminal to import the file.
  • Page 54 Chapter 2 Configuration Mode Publication 2711C-UM001C-EN-P - September 2009...

  • Page 55: Chapter 3 Chapter Objectives

    Chapter Install and Replace Components Chapter Objectives This chapter shows how to install, replace, or upgrade various components of the PanelView component terminals. • SD memory card • USB flash drive • Battery replacement SD Memory Card The SD memory card can be inserted in this location on the C600 and C1000 terminals.

  • Page 56: Battery Replacement

    Chapter 3 Install and Replace Components Battery Replacement The C600 and C1000 terminals contain a lithium battery that is intended to be replaced during the life of the product. The battery provides battery backup for the real-time clock. It is not used for application backup or retention.

  • Page 57: Chapter 4 Chapter Objectives

    Chapter Cable Connections and Communication Chapter Objectives This chapter provides network and device connections for the terminals. • Wiring and safety guidelines • Connecting devices • MicroLogix controller cable charts • Ethernet connection • Serial connections • USB Ports Wiring and Safety Use publication NFPA 70E Electrical Safety Requirements for Employee Workplaces, IEC 60364 Electrical Installations in Buildings, Guidelines...

  • Page 58: Connecting Devices

    Chapter 4 Cable Connections and Communication Connecting Devices Use these cables for connecting devices to PanelView Component terminals. Cables for PanelView Component Terminals Cat. No. Description For Use With 2711C-CBL-UU02 USB-A host to USB-B device cable, 2 m C200, C300, C600, (6.56 ft) C1000 2711P-CBL-EX04...

  • Page 59: Ethernet Connection

    Cable Connections and Communication Chapter 4 Ethernet Connection The C600 and C1000 terminals have an Ethernet port that supports: • communication to a controller. • connection to a computer for application design. Ethernet Connector The base-configured unit of the terminals has an RJ45, 10/100 Base-T connector for Ethernet network communication.
  • Page 60 Chapter 4 Cable Connections and Communication Security Considerations IGMP (Internet Group Management Protocol) is used for IPv4 multicast. A multicast is communication between a single sender and multiple receivers on a network. IGMP is used to exchange membership status data between IPv4 routers that support multicasting and members of multicast groups.

  • Page 61: Serial Connections

    Cable Connections and Communication Chapter 4 Serial Connections The terminals have a multi-purpose serial RS-232 port that supports: • DH-485 communication through a serial connection. • DF1 full-duplex communication with controllers using direct connections or modem connections. • third-party point-to-point communication. The serial port on the terminal is a 9-pin, male, RS-232 connector.

  • Page 62: Usb Ports

    Chapter 4 Cable Connections and Communication RS-422/RS-485 Port The RS-422/RS-485 port is a nonisolated port that supports point-to-point communication. RS-422/RS-485 Connector Pinout Signal T– R– S (Shield) The RS422/485 port has integrated 121 ohm termination between the R and R- signal pair. This value is compatible with RS422 and RS485 electrical specifications.
  • Page 63 Cable Connections and Communication Chapter 4 Removing the USB flash drive or SD card, from the PanelView ATTENTION Component terminal, while a firmware upgrade is in process, could corrupt the firmware and make the terminal unusable. Take precautions to prevent the USB flash drive or SD card from being accidentally disconnected.
  • Page 64 Chapter 4 Cable Connections and Communication 2. Run the installer, PanelView Component USB Driver.exe. The installer extracts and runs an Install Shield Wizard. 3. Click Next when the Welcome dialog box appears. 4. Click Install to begin the installation of the PanelView USB RNDIS Driver.
  • Page 65 Cable Connections and Communication Chapter 4 The progress indicator shows that the driver is installing. 5. Click Next when the Device Driver Installation Wizard dialog box appears. The drivers install. Publication 2711C-UM001C-EN-P - September 2009...
  • Page 66 Chapter 4 Cable Connections and Communication 6. If the Windows Logo Test warning dialog box is displayed, click Continue Anyway. 7. Click Finish in the Device Driver Installation Wizard dialog box. 8. Click Finish in the PanelView USB RNDIS Driver dialog box. The drivers are now installed.
  • Page 67 Cable Connections and Communication Chapter 4 Configure the Terminal for USB Connection Follow these steps to configure your terminal to be connected through a USB port to a computer. 1. Connect the USB host port on the computer to the USB device port on the terminal.
  • Page 68 Chapter 4 Cable Connections and Communication 3. Choose Install the software automatically and click next. The wizard searches for the files. 4. If the Windows Logo Test warning dialog box is displayed, click Continue Anyway. Publication 2711C-UM001C-EN-P - September 2009...
  • Page 69 Cable Connections and Communication Chapter 4 The software installs. 5. Click Finish in the Completing the Found New Hardware Wizard dialog box for the boot loader. 6. Click Next when the Found New Hardware Wizard dialog box for the PanelView USB Remote NDIS Network Device appears. Publication 2711C-UM001C-EN-P - September 2009...
  • Page 70 Chapter 4 Cable Connections and Communication 7. Choose Install the software automatically and click next. The wizard searches for the files. 8. If the Windows Logo Test warning dialog box is displayed, click Continue Anyway. Publication 2711C-UM001C-EN-P - September 2009...
  • Page 71 Cable Connections and Communication Chapter 4 The software installs. 9. Click Finish in the Completing the Found New Hardware Wizard dialog box for the PanelView USB Remote NDIS Network Device. Publication 2711C-UM001C-EN-P - September 2009...
  • Page 72 Chapter 4 Cable Connections and Communication Publication 2711C-UM001C-EN-P - September 2009...

  • Page 73: Chapter 5 Chapter Objectives

    Chapter Upgrade Firmware Chapter Objectives This chapter provides topics on how to upgrade firmware in the terminal. • Prepare for firmware upgrade • Upgrade firmware using a removable storage device The firmware upgrade runs an executable script on a removable storage device such as a USB flash drive or an SD card that copies a firmware image into the flash memory of the terminal.

  • Page 74: Firmware Installation Using Removable Storage Device

    Chapter 5 Upgrade Firmware 4. Verify the existing firmware revision of the terminal by looking in the Configuration Screens, and compare to the firmware revision of the file to make sure you are performing the desired upgrade. Refer to View System Information on page 48 for instructions on how to view the current firmware version.
  • Page 75 Upgrade Firmware Chapter 5 Removing the USB flash drive or SD card, from the PanelView ATTENTION Component terminal, while a firmware upgrade is in process, could corrupt the firmware and make the terminal unusable. Take precautions to prevent the USB flash drive or SD card from being accidentally disconnected.
  • Page 76 Chapter 5 Upgrade Firmware Changing the firmware will likely change the behavior of the ATTENTION terminal. Be aware of the firmware versions for the terminal versus the new firmware that is on the computer, and be informed of the expected behavior after the new firmware is installed on the terminal.
  • Page 77 Upgrade Firmware Chapter 5 2. Insert the storage device into a USB host port or the SD card slot that is on your terminal. 3. When prompted to run the Autorun, press Yes or the F1 key. The splash screen appears and the progress bar indicates a firmware installation is in process.
  • Page 78 Chapter 5 Upgrade Firmware Publication 2711C-UM001C-EN-P - September 2009...

  • Page 79: Chapter 6 Chapter Objectives

    Chapter Troubleshoot the System Chapter Objectives This chapter provides information on how to isolate and correct common operating problems with system components. • View system information • Alerts • Troubleshooting View System Information You can view current system information for the connected terminal. You should provide this information when contacting technical support.
  • Page 80 Chapter 6 Troubleshoot the System PanelView Component Terminal Alerts Category Description Corrective Action Communication Data Access Error for Alias /*S:0 Param2*/, Check that the communication network cable is Controller /*S:0 Param3*/, Address is /*S:0 connected. Param4*/, Communication Flag is /*S:0 Param1*/ If new ladder logic is downloading to the controller, The terminal is having trouble reading the external you could see this message.
  • Page 81 Troubleshoot the System Chapter 6 PanelView Component Terminal Alerts Category Description Corrective Action Communication Communication Server Error. Contact technical support providing this data. ID1-/*S:0 Param1*/, ID2-/*S:0 Param2*/, P1-/*S:0 Param3*/, P2-/*S:0 Param4*/, P3-/*S:0 Param5*/, P4-/*S:0 Param6*/, P5-/*S:0 Param7*/, P6-/*S:0 Param8*/ Reboot the terminal. Communication Communication Server Error.
  • Page 82 Chapter 6 Troubleshoot the System PanelView Component Terminal Alerts Category Description Corrective Action Communication Remote Device /*S:0 Param1*/ is Not Responding Verify all network connections are correct. Verify that the communication network cable is connected. If new ladder logic is downloading to the controller, you could see this message.
  • Page 83 Troubleshoot the System Chapter 6 PanelView Component Terminal Alerts Category Description Corrective Action Recipe 1009 Recipe Download failed. Cause: Unable to write to Check for: /*S:0 Param1*/. Communication errors. Bad data point specification. The ingredient value written is outside the Low EU and High EU limits of the numeric data point assigned.
  • Page 84 Chapter 6 Troubleshoot the System PanelView Component Terminal Alerts Category Description Corrective Action Recipe 1021 Recipe /*S:0 Param1*/ failed. Cause: Unable to Check the communication settings, and data point read from /*S:0 Param2*/ specification. Recipe 1022 Recipe /*S:0 Param1*/ failed. Cause: Unable to Check the communication settings, and data point read from Tag.
  • Page 85 Troubleshoot the System Chapter 6 PanelView Component Terminal Alerts Category Description Corrective Action Alert 2013 Currently loaded application has been modified. All Edit the application and save prior to performing changes will be lost by running this application. this operation, otherwise changes to the Continue? application may be lost.
  • Page 86 Chapter 6 Troubleshoot the System PanelView Component Terminal Alerts Category Description Corrective Action Alert 2034 Destination folder does not exist. Make sure the destination location exists and retry. Alert 2035 Insufficient disk space. Please free disk space and Remove files to free space by pressing the Delete try again.
  • Page 87 Troubleshoot the System Chapter 6 PanelView Component Terminal Alerts Category Description Corrective Action Alert 2057 Terminal is running low on application memory Please reset the terminal or this may lead to fatal (<Available_Virtual_Memory>bytes). error. Alert 2058 Failed setting property: /*S:0 Param1*/::/*S:0 Verify the range of the numeric display that uses Param2*/, value = /*S:0 Param3*/ the external tag as its write tag is within the range...

  • Page 88: Troubleshooting

    Chapter 6 Troubleshoot the System Troubleshooting If your terminal does not start up correctly, check for adequate power, observe the splash screen state message and status code, indicator states, or an application that is not running during powerup. Determine what changed since the last time the terminal ran normally and decide if the change can be reversed.
  • Page 89 Troubleshoot the System Chapter 6 Firmware Installation and Loading Message State Code Load Firmware Image into RAM Update Write Firmware Image into Flash Update Complete and Successful Firmware Installation Update Firmware Image Validation (CRC/Format) Failure Fatal Firmware Image Compatibility Failure Fatal Firmware Write to Flash error Fatal...

  • Page 90: Returning To The Out-Of-Box Condition

    Chapter 6 Troubleshoot the System At startup, the Fault indicator is off, except for a few brief flashes, and the Comm indicator is on. If the indicators remain off, check the power cable. After a successful startup, both indicators are off and controlled by the application running on the terminal.
  • Page 91 Troubleshoot the System Chapter 6 Keyboards initialize at different times. If the terminal boots IMPORTANT normally to the configuration screen or the selected startup application, the keyboard press was not recognized. Restart the terminal and wait until the boot screen displays the INIT code N1, then press and hold the Ctrl and Shift keys until the dialog box appears.
  • Page 92 Chapter 6 Troubleshoot the System Notes: Publication 2711C-UM001C-EN-P - September 2009...

  • Page 93: General Specifications

    Appendix Specifications General Specifications PanelView Component - 2711C-F2M, 2711C-K2M, 2711C-T3M, 2711C-K3M, 2711C-T6M, 2711C-T6C, 2711C-T10C Attribute Value Display type C200 Monochrome transflective STN passive matrix C300 Monochrome transflective FSTN passive matrix C600 Monochrome transmissive FSTN passive matrix or Color transmissive CSTN passive matrix...

  • Page 94: Environmental

    Appendix A Specifications PanelView Component - 2711C-F2M, 2711C-K2M, 2711C-T3M, 2711C-K3M, 2711C-T6M, 2711C-T6C, 2711C-T10C Attribute Value Real-time clock C200 and C300 No battery backup C600 and C1000 Battery backup Input voltage range 18…30V DC (24V DC nom) Power consumption, max C200 and C300 5 W (0.21 A at 24V DC)

  • Page 95: Certifications

    Specifications Appendix A Certifications Certifications (when Value product is marked) c-UL-us UL Listed Industrial Control Equipment, certified for US and Canada. See UL File E113724 European Union 89/336/EEC EMC Directive, compliant with: EN 61000-6-2; Industrial Immunity EN 61000-6-4; Industrial Emissions EN 61131-2;...
  • Page 96 Appendix A Specifications Publication 2711C-UM001C-EN-P - September 2009...

  • Page 97: Appendix B Available Fonts

    Appendix Adding Font Files Available Fonts These fonts reside on the terminal in the firmware image. • Arial • Courier New • Tahoma • Asian Font (Simsun - Simplified Chinese) You can change the Asian Font firmware image from Chinese to Korean, or Korean to Chinese, by using the firmware upgrade method described in Chapter 5.

  • Page 98: Remove A Font File

    Appendix B Adding Font Files 5. Select Font as the file type and click Next. 6. Click Browse … to locate and select the Font file, then click Open. 7. Select Internal Storage as the destination for the font file and click Transfer.
  • Page 99 Adding Font Files Appendix B 10. Reboot the terminal to remove the file from the design environment. If deleting a font from the emulator internal storage, you need ATTENTION to Flash Save for it to be permanently stored in emulator. Otherwise, it’s lost once you shut down.
  • Page 100 Appendix B Adding Font Files Publication 2711C-UM001C-EN-P - September 2009...

  • Page 101: Appendix C Overview

    Appendix PanelView Component Emulator Overview The PanelView Component terminal emulator is treated as a terminal and runs almost the exact same firmware. The emulator has its own file system. One folder of the file system (PC Storage) can be mapped to a folder in your computer’s file system.
  • Page 102 Appendix C PanelView Component Emulator Follow these steps to install the emulator components. 1. Insert CD or go to web site to install emulator components. The InstallShield Wizard appears. The initial splash screen announces that the installer is running. It identifies the product being installed. 2.
  • Page 103 PanelView Component Emulator Appendix C 4. Select the installation type. You can select between Complete, Express, or Custom installation. Complete installs all components, at the default installation locations, and with all default user options. Custom causes the installer to bring up a dialog that allows you to customize the installation process.
  • Page 104 Appendix C PanelView Component Emulator 6. Click Install to continue with the installation, cancel to cancel the process, or back to make changes to your installation. The verification screen gives you a chance to cancel the installation process before any permanent changes occur. The progress screen gives you a visual indication of the installation progress.
  • Page 105 It should be displayed only after all selected components have completed installation. PanelView Component Extended Support This is a Rockwell Automation provided accessory for the PanelView Component emulator. This component consists of extended help files, sample applications, libraries, and font files. These files were originally installed in the Mapped Share folder.
  • Page 106 Appendix C PanelView Component Emulator Errors During Installation If an error is reported while configuring the Loopback Adapter, make sure the Loopback Adapter settings are correct. Follow these steps to configure the Loopback Adapter settings. 1. Open the Windows Network Connections folder and right-click the connection with device name Microsoft Loopback Adapter.
  • Page 107 PanelView Component Emulator Appendix C 4. Verify that this IP address and Subnet Mask are set. IP address: 169.254.253.15 Subnet mask: 255.255.255.0 Publication 2711C-UM001C-EN-P - September 2009...

  • Page 108: Uninstall The Emulator

    Appendix C PanelView Component Emulator Uninstall the Emulator The PanelView Component Emulator, Microsoft device emulator, and Virtual PC programs are listed as separate items in the Windows Add or Remove Programs list. If you have multiple versions of the PanelView Component emulator, you can remove whichever version you want.
  • Page 109 PanelView Component Emulator Appendix C The computer goes through the removal process and shows a progress screen. After the last version of PanelView Component emulator is uninstalled, you are asked if you want the mapped share folder removed. 5. Click Yes or No on the Remove Share folder dialog. Make note of this directory location if you plan to reinstall the emulator at a later date.

  • Page 110: Directory Layout And Content

    Appendix C PanelView Component Emulator Directory Layout and This section describes where you can find the files that the installer loaded on your computer. Content Device Emulator Component The directory layout for the Device Emulator is defined by the Microsoft installer for this component. No additional actions are required by the PanelView Component Emulator Installer.
  • Page 111 PanelView Component Emulator Appendix C PanelView Component Emulator Component The root install location for the PanelView Component Emulator component is C:\Program Files\Allen-Bradley. The directory structure under the root location is shown. Root Location Directory Structure The install directory under the root is named PanelView Component Emulator.

  • Page 112: Launch Mechanism

    Appendix C PanelView Component Emulator There is a subdirectory for each terminal type. The subdirectory name is the catalog number for the respective terminal type. These subdirectories contain the files that define each emulated terminal image and behavior. The files making up the emulator contain the base name of the terminal catalog.

  • Page 113: Using The Emulator

    PanelView Component Emulator Appendix C Windows Start Menu The PanelView Component emulator installer creates entries in the Windows Start Menu that can be used to launch a specific emulated terminal type. There is also a shortcut named Applications which is simply a shortcut to the Mapped Share folder.
  • Page 114 The following is a list of IP addresses to use with your emulator. IP Addresses for Emulators Terminal Catalog Number IP Address 2711C-T10C 169.254.253.9 2711C-T6M 169.254.253.8 2711C-T6C 169.254.253.7 2711C-T3M 169.254.253.6 2711C-K3M 169.254.253.5 2711C-K2M 169.254.253.4 2711C-F2M 169.254.253.3 Publication 2711C-UM001C-EN-P - September 2009...

  • Page 115: Error Codes

    PanelView Component Emulator Appendix C Error Codes There are a variety of failure conditions that can occur in the emulator/browser launch process. The launch mechanism contains a popup dialog to report errors to the user. To avoid multi-language issues, the error reporting dialog simply contains a title bar and up to three pieces of error detail information.
  • Page 116 Appendix C PanelView Component Emulator PVcEmLaunch Error Codes Code Parameter 1 Parameter 2 Description 0x20009 <keyname> Base emulator command string not found in registry Error constructing emulator command string <keyname> Base web browser command string not found in registry Error constructing web browser command string 0x2000B Failed launching the emulator...

  • Page 117: Appendix D Chapter Objectives

    Appendix Firmware Update Utility Chapter Objectives This appendix shows how to use the PanelView Component Firmware Update Utility to perform recovery and maintenance operations on a PanelView Component terminal that is in a non-operating state. Use the utility described in this appendix only if the terminal is IMPORTANT not operable.
  • Page 118 Appendix D Firmware Update Utility The utility lets you perform these operations separately or together: • Update Firmware - installs a new or changed firmware image. • Clean File System - formats the entire file system. All user-added content and user applications in the file system are erased including all changes to the Windows registry.

  • Page 119: Install The Utility

    Firmware Update Utility Appendix D Install the Utility The firmware update utility is on the CD that ships with your computer. Follow these steps to install the firmware update utility on your computer. 1. Double-click PVcFwUpSetup in the \Firmware\Firmware Utility folder on the CD.

  • Page 120: Update Firmware

    Appendix D Firmware Update Utility 4. Click Next to start the installation. 5. Click Close when the installation is complete. Update Firmware This section shows how to update the firmware image on a nonoperating terminal. Follow these steps to update the firmware image on the terminal. 1.
  • Page 121 Firmware Update Utility Appendix D 3. When the utility is running, make sure Update Firmware is checked. 4. Click the Browse Button to select an SC image, for example, SC 01-01-002.IMG. The SC image is typically obtained from the PanelView Component technical support website.
  • Page 122 Appendix D Firmware Update Utility 7. Observe the progress bar and the Details window for status information as the images are downloaded to the terminal. While the image is downloading, the terminal displays UPDATE 1E on its splash screen. 8. Wait until you see Update Complete on the progress bar. 9.

  • Page 123: Clean File System Or Clean Registry

    Firmware Update Utility Appendix D 10. Observe the firmware version information of the new image. The firmware version is displayed on the startup screen and will also appear on the System Information screen when the terminal is in configuration mode. Clean File System or The procedure shows how to clean the file system and the registry.
  • Page 124 Appendix D Firmware Update Utility 5. Click the Begin Waiting for Connect Requests button to send the selected operations to the terminal when requested. The utility is waiting for an update request from the terminal. 6. Reset the terminal. Momentarily open the USB connection at the same time power is cycled.

  • Page 125: Resolve Firmware Upgrade Issues

    Firmware Update Utility Appendix D Resolve Firmware Upgrade If you experience problems with the firmware update utility, check that your USB RNDIS adapter settings are correct. Issues 1. Open the Windows Network Connections folder 2. Reset the Terminal. Momentarily open the USB connection at the same time power is cycled.
  • Page 126 Appendix D Firmware Update Utility 4. Select Advanced. 5. Select Windows Firewall Settings. 6. Check that the Windows Firewall is off. Click the OK button. 7. Click the General tab for connection properties. Publication 2711C-UM001C-EN-P - September 2009...
  • Page 127 Firmware Update Utility Appendix D 8. Check that the Internet Protocol (TCP/IP) box is selected and no other protocols are selected. 9. Select Internet Protocol (TCP/IP) and click the Properties button. 10. Check that the following IP address and Subnet Mask are set: •...

  • Page 128: Software Maintenance

    Appendix D Firmware Update Utility Software Maintenance You can display the version information of the PanelView Component Firmware Update utility by clicking the About tab. Use the Add or Remove Programs tool in the Control Panel of your computer to install a newer version or repair an existing installation of the PanelView Component Firmware Update utility.
  • Page 129 Index date and time 40 C600 and C1000 41 about the terminals 9 PanelView explorer window 40 access configuration mode 15 design time 16 adding fonts 97 operating systems 16 additional resources 7 supported browsers 16 alerts 79 display help 12 applications export 52 import 53...
  • Page 130 Index system information 48 terminal security 46 how to peripheral connection 13 connect a browser 10 display help 12 reboot terminal 34 C200 and C300 36 IGMP Protocol 60 C600 and C1000 35 import applications 53 PanelView explorer window 34 import font 97 recovery operations 117 install...
  • Page 131 Index language C600 and C1000 24 transfer reboot terminal C200 and C300 36 applications 51 reboot terminal C600 and C1000 35 user-defined objects 53 screen saver C200 and C300 29 troubleshooting 79 screen saver C600 and C1000 28 alerts 79 security 45 check for power 88 security PanelView explorer window 46...
  • Page 132 Index Publication 2711C-UM001C-EN-P - September 2009...
  • Page 133 ___No, there is no need to contact me ___Yes, please call me ___Yes, please email me at _______________________ ___Yes, please contact me via _____________________ Return this form to: Rockwell Automation Technical Communications, 1 Allen-Bradley Dr., Mayfield Hts., OH 44124-9705 Fax: 440-646-3525 Email: RADocumentComments@ra.rockwell.com Publication CIG-CO521D-EN-P- July 2007...
  • Page 134 PLEASE FASTEN HERE (DO NOT STAPLE) Other Comments PLEASE FOLD HERE NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL FIRST-CLASS MAIL PERMIT NO. 18235 CLEVELAND OH POSTAGE WILL BE PAID BY THE ADDRESSEE 1 ALLEN-BRADLEY DR MAYFIELD HEIGHTS OH 44124-9705...

  • Page 136: Rockwell Automation Support

    New Product Satisfaction Return Rockwell Automation tests all of its products to ensure that they are fully operational when shipped from the manufacturing facility. However, if your product is not functioning and needs to be returned, follow these procedures.

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