Polycom Vvx 400 Series Quick Reference Guide - Polycom VVX 300 Series User Manual

First Communications Cloud IP PBX User Guide (Polycom)

Polycom VVX 400 Series Quick Reference Guide

Soft Keys
 The four buttons immediately below the LCD display are soft keys.
 Each soft key performs the action displayed immediately above it.
 Soft key behavior is context sensitive – the associated soft key action changes according to the current
phone state.
Place a Call
 Enter the desired internal extension or external number.
 Lift the receiver or press the speakerphone button to call.
Note: If handset is picked up first, then number is dialed, user must press the send soft key for
o
the call to be placed.
Redial

Press the right arrow key to bring up the Placed Calls list.

Use up/down arrow keys to select number to redial.

Press the Dial soft key.
Voicemail Access

To access voicemail messages, press the
key.
Depending on your system configuration, you may be asked for your voicemail passcode.
o
Call Hold

To place a call on hold, press the

To resume the call, press the Resume soft key.
Call Transfer

To transfer a call, press the

Dial the destination number, then press Dial.

When the destination party answers, announce the caller, and press Transfer again to complete the
transfer.
Conference Calling

Place (or receive) a call.

To add another party to the call, press the Confrnc soft key.

Enter the destination number or extension and press Dial.

When the destination party answers, press the Confrnc soft key again.

All parties now join a 3-way call.
Call Forwarding (recommend using web portal)
https://portal1.mycloudpbx.firstcomm.com/auth/login/

To enable call forwarding, press the Forward soft key.

Select the type of forwarding, select a destination, and press the Enable soft key.
The phone display indicates call forwarding is enabled.
o
(Messages) key to the left of the keypad or the Vmail soft
(Hold) key.
(Transfer) key.
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