First Communications Cloud IP PBX User Guide (Polycom)
Contents
Introduction ......................................................................................................................................... 3
General Phone Operations .............................................................................................................. 4
Polycom VVX 300 Series ................................................................................................................ 4
Polycom VVX 400 Series ................................................................................................................ 6
Polycom VVX 6000 ....................................................................................................................... 10
Transferring a Call ............................................................................................................................. 11
Attended vs. Unattended .......................................................................................................... 11
Blind Transfer .................................................................................................................................. 11
Parking a Call ................................................................................................................................ 12
Retrieving a Call ........................................................................................................................... 12
Voicemail ........................................................................................................................................... 13
Voicemail Options Flow .............................................................................................................. 16
Web Portal ......................................................................................................................................... 17
Dashboard ..................................................................................................................................... 17
Phone Tab .................................................................................................................................. 17
User Tab ...................................................................................................................................... 17
Calls Tab ..................................................................................................................................... 18
Call Settings Tab........................................................................................................................ 18
Phone Details Tab ..................................................................................................................... 18
Group Profile Tab .......................................................................................................................... 19
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