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Related Manuals for VeriFone e265G
Summary of Contents for VeriFone e265G
- Page 1 Installation Guide Verifone Part Number DOC087-403-EN-A, Revision A.1...
- Page 2 Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
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Page 3: Table Of Contents
Unpacking the Shipping Carton ........10 Examining e265G Device Features ........11 Front Panel . - Page 4 H AP T ER Verifone Service Returning a Device for Service........23 and Support Accessories and Documentation .
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Page 5: Preface
REFACE This guide is your primary source of information for setting up the e265G. Audience This guide is useful for anyone installing an e265G device. Basic descriptions of the device features are also provided. Organization This guide is organized as follows:... -
Page 6: Conventions And Acronyms
Europay MasterCard and VISA Liquid Crystal Display Light Emitting Diode Near Field Communication Merchandise Return Authorization MSAM Micromodule-Size Security Access Module Payment Card Industry PIN Entry Device Personal Identification Number Subscriber Identity Module Universal Serial Bus Verifone Part Number 265 I NSTALLATION UIDE... -
Page 7: Hapter
HAPTER Device Overview This chapter provides a brief description of the e265G device. This device features a monochrome display, fast processor, abundant memory, and PCI 4.0 security. The e265G device is a portable, battery-powered device designed to fit comfortably and is ideal for consumer-facing and merchant-facing retail integrated applications. -
Page 8: Features And Benefits
• The e265G size is easily able to be dropped in most pockets. An optional hands-free holster is available that fits the server’s or clerk’s belt so that the e265G can be quickly removed and easily handed to the customer. -
Page 9: Hapter
Device Setup This chapter describes the device setup procedure. You will learn about: • Usage Guidelines • Unpacking the Shipping Carton • Examining e265G Device Features • Examining Connection Port • Installing the SIM card • Using the Battery •... -
Page 10: Usage Guidelines
PIN entry. • Hand the e265G directly to the cardholder for PIN entry. • Encourage the cardholder to hold the e265G close to avoid others from seeing the information entered. Electrical • Avoid using this product during electrical storms. -
Page 11: Examining E265G Device Features
ETUP Examining e265G Device Features Remove the clear protective film from the unit. Do not use a unit that has been damaged or tampered with. The e265G comes CAUTION equipped with tamper-evident labels. If a label or component appears damaged or if the device appears to have been opened, please notify the shipping company and your Verifone representative or service provider immediately. -
Page 12: Examining Connection Port
The e265G contains an MSAM cardholder to support stored-value card programs or other merhant card requirements. Examining The e265G device has one primary micro-USB port used for power and Connection Port download. IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW... - Page 13 Installing the SIM card Using your fingernail, turn any of the the recessed slots located on both sides of the e265G device, to pry the back cover open. NOTE You can also use a coin, flat tip screwdriver, or the edge of a card.
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Page 14: Using The Battery
ETUP Using the Battery Using the The e265G device uses a single cell Li-ion battery. The internal logic of the battery Battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). -
Page 15: Battery Behavior (No Power Pack)
Each e265G device comes with power supply (VPN PWR087-300-01-A) used to connect the device directly to a power outlet and to charge the battery. The e265G unit comes with a universal input power pack capable of operating from voltages of 100 V to 240 V AC. -
Page 16: Charging The Battery
EVICE ETUP Charging the Battery To Connect the Insert the micro-USB plug into the micro-USB port of the e265G, as shown in Terminal Power the figure below. Supply IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW Figure 6 e265G Power Supply Connection Plug the AC power pack into a wall outlet or powered surge protector. -
Page 17: Battery Life
Connect the e265G device to a PC or laptop to download applications. Computer To Connect to a Insert the micro-USB plug into the micro-USB port of the e265G, as shown in Computer the figure below. Connect the USB plug into the host computer’s USB port. -
Page 18: Using The Magnetic Card Reader
Using Magnetic Stripe Card Swipe the card through the magnetic card reader. Using the CTLS The e265G supports contactless credit or debit card transactions. To perform a Reader contactless transaction, gently tap the card or hold the card against the surface of the contactless antenna, located above the keypad and LCD. -
Page 19: Hapter
Specifications This chapter discusses power requirements, dimensions, and other specifications of the e265 device. Power Charging via Micro-USB to computer system or Verifone-certified power adapter: 5 V DC, 2 A or 5 V DC, 1 A Temperature • Operating Temperature: -5° to 40°C (23° to 104°F) •... - Page 20 PECIFICATIONS External Dimensions 265 I NSTALLATION UIDE...
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Page 21: Maintenance
Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is Contacts important that the exposed contacts of the e265G battery stay clean and unbent. Avoid touching the contacts of the e265G battery. Finger oils tarnish contacts, CAUTION causing bad connections. - Page 22 AINTENANCE Smart Card Reader 265G I NSTALLATION UIDE...
- Page 23 Monday - Friday, 8 A.M. - 8 P.M., Eastern time • International – Contact your Verifone representative Returning a Before returning a e265G, you must obtain an MRA number. The following Device for procedure describes how to return one or more devices for repair or replacement Service (U.S.
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Page 24: And Support Accessories And Documentation
• Reference the model and part number in the Note box. NOTE One MRA number must be issued for each e265G you return to Verifone, even if you are returning several of the same model. Describe the problem(s). Provide the shipping address where the repaired or replacement unit must be returned. -
Page 25: Battery Pack Instructions
ERIFONE ERVICE AND UPPORT Battery Pack Instructions Battery Pack Dispose of the battery pack in accordance with all national, state, and local laws Instructions and regulations as regionally required. Some batteries may be recycled and may be accepted for disposal at local recycling centers. Please refer to Installing the SIM card for instructions on battery removal and insertion. - Page 26 ERIFONE ERVICE AND UPPORT Battery Pack Instructions 265 I NSTALLATION UIDE...
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Page 27: Hapter
Device Display • Replace or recharge the battery. Does Not Show • Connect the e265G into a known-good power supply (if available) to see if this Correct/ clears the problem. Readable Info • If the problem persists, contact your local Verifone representative for assistance. -
Page 28: Battery Does Not Charge
ROUBLESHOOTING UIDELINES Battery Does Not Charge Battery Does Not The e265G battery must initially receive a full charge to ensure proper operation. Charge • Allow the e265G device to remain connected to the power pack for eight NOTE hours to ensure the battery receives a full charge. -
Page 29: Transactions Fail To Process
Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly. With the e265G card reader, the black magnetic stripe on the card should face down and outward, away from the keypad (see Figure •... - Page 30 Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
- Page 31 Verifone, Inc. 1-800-Verifone www.verifone.com e265 Installation Guide Verifone Part Number DOC087-303-EN-A, Revision A...
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