VeriFone e355 Installation Manual
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VeriFone e355 Installation Manual

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e355
Installation Guide
Verifone Part Number DOC087-063-EN-B, Revision B

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Summary of Contents for VeriFone e355

  • Page 1 Installation Guide Verifone Part Number DOC087-063-EN-B, Revision B...
  • Page 2 Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.

  • Page 3: Table Of Contents

    Examining e355 Device Features........13...
  • Page 4 H AP T ER Verifone Service Returning a Device for Service........33 and Support Accessories and Documentation .

  • Page 5: Preface

    REFACE This guide is your primary source of information for setting up the e355. Audience This guide is useful for anyone installing an e355 device. Basic descriptions of the device features are also provided. Organization This guide is organized as follows:...

  • Page 6: Conventions And Acronyms

    REFACE Conventions and Acronyms e355 Smart Charger Quick Installation Guide VPN DOC087-102-EN (IPO6 Frame Cradle -NAA) e355 Smart Charger Quick Installation Guide VPN DOC087-103-EN (IPO6 Frame Cradle -WWA) e355 Smart Charger Quick Installation Guide VPN DOC087-104-EN (e355 Cradle -NAA) e355 Smart Charger Quick Installation Guide...
  • Page 7 6 Liquid Crystal Display Light Emitting Diode Near Field Communication Merchandise Return Authorization MSAM Micromodule-Size Security Access Module Payment Card Industry PIN Entry Device Personal Identification Number Subscriber Identity Module Universal Serial Bus Verifone Part Number 355 I NSTALLATION UIDE...
  • Page 8 REFACE Conventions and Acronyms 355 I NSTALLATION UIDE...

  • Page 9: Hapter

    Device Overview This chapter provides a brief description of the e355. The e355 connects with various tablet devices for the next generation of PAYware Mobile enterprise. It supports the use of the Bluetooth SPP standard to connect between the e355 and tablet.

  • Page 10: Features And Benefits

    • The e355 size is easily able to be dropped in most pockets. An optional hands-free holster is available that fits the server’s or clerk’s belt so that the e355 can be quickly removed and easily handed to the customer.

  • Page 11: Hapter

    Examining e355 Device Features • Installing/Replacing an MSAM Card • Manually Starting and Resetting the e355 • Connecting the e355 to a Power Source or a Host Computer • Color Behavior • Using the Smart Card Reader • Using the Magnetic Stripe Reader •...

  • Page 12: Usage Guidelines

    Unpacking the Open the shipping carton and carefully inspect its contents for possible tampering Shipping Carton or shipping damage. The e355 is a secure product and any tampering may cause the device to cease to function properly. To unpack the...

  • Page 13: Examining E355 Device Features

    ETUP Examining e355 Device Features Remove the clear protective film from the unit. Do not use a unit that has been damaged or tampered with. The e355 comes CAUTION equipped with tamper-evident labels. If a label or component appears damaged or if the device appears to have been opened, please notify the shipping company and your Verifone representative or service provider immediately.
  • Page 14 ETUP Examining e355 Device Features • A 320 x 240 pixel color LCD Display • Barcode Buttons located on both sides of the e355 to activate the 2D imager for scanning barcodes. (See Using the Barcode Reader) • A Power LED Indicator beside the Micro-USB port indicates the e355 device’s operational state.

  • Page 15: Back View

    A Docking Connector at the bottom of the device to connect to the e355 Frame and Smart Charger. Installing/Replacing When you first receive your e355, you may need to install an MSAM card or you an MSAM Card may need to replace an old card.
  • Page 16 EVICE ETUP Examining e355 Device Features To install/replace Unplug any cables or chargers from the e355. MSAM Remove the screw from the battery cover. Figure 4 Removing the Battery Cover Slide the cover outwards, away from the device. Remove the battery by gently pulling the plastic tab to access the MSAM compartment.

  • Page 17: Manually Starting And Resetting The E355

    Figure 6 Returning the Battery Cover Manually Starting To turn on the e355, press and hold the Enter key for at least five seconds. and Resetting the The Reset button is located between the right Barcode Button and Power LED e355 Indicator.

  • Page 18: Color Behavior

    ETUP Examining e355 Device Features To Connect the e355 Connect the Micro-USB cable into the port located on the side of the e355. to a Host Computer Connect the other end of the Micro-USB cable into the host computer’s USB via Micro-USB port.

  • Page 19: Using The Smart Card Reader

    EVICE ETUP Examining e355 Device Features Using the Smart The smart card transaction procedure may vary from one application to another. Card Reader Verify the procedure with your application provider before performing a smart card transaction. To conduct a smart...

  • Page 20: Using The Ctls Reader

    LCD with a CTLS symbol. Figure 11 Using the CTLS Reader Using the Barcode The Barcode buttons located on either side of the e355, activate the barcode Reader reader (see Figure 3). Press either button to scan barcodes.

  • Page 21: Using The E355 Frame

    EVICE ETUP Using the e355 Frame Using the e355 The e355 Frame Type A allows you to use the payment application installed on Frame your Apple device together with your e355 terminal. Frame Type A for Follow these procedures to install an e355 terminal and an iPad mini/iPad 2 iPad mini and iPad 2 device into the frame.
  • Page 22 Follow these steps to install a tablet into the frame. To attach the tablet, the top part of the e355 Frame should be removed. Loosen the retaining screw. The retaining screw is captive, which means that it cannot be fully removed from the slot.

  • Page 23: Frame Type A For Ipod Touch 6

    Return the top casing and then tighten the retaining screw. NOTE Do not leave any gap when tightening the screw to help better secure the e355 and to avoid damaging the frame. See Figure...
  • Page 24 ETUP Using the e355 Frame Extend the front part to match the screw holes then insert and tighten the screw to secure e355 terminal. The figure below shows which screw to use. Figure 20 Securing the e355 Terminal To remove the e355 Remove the screw at the front of the frame.
  • Page 25 EVICE ETUP Using the e355 Frame To install an iPod Follow these steps to install an iPod touch 6 into the frame. touch 6 With the front part extended, remove the screw at the back of the frame. Figure 23...

  • Page 26: Charging The E355

    Simultaneous To simultaneously charge the e355 and iPad 2/iPad mini device, plug the power Charging adapter to an external power source and connect it to the DC IN port on the e355 frame. Figure 27 Connecting the e355 to a Power Adapter (iPad 2/iPad mini)

  • Page 27: Using The Gang Charger And Smart Charger

    ETUP Using the Gang Charger and Smart Charger To simultaneously charge the e355 and iPod touch 6 device, plug the other end of the USB cable to a wall-mount charger or the USB port on a computer and connect it to the USB port located on the right side.
  • Page 28 Using the Smart Charger Using Multiple Smart Chargers You can connect up to three e355 Smart Chargers in a daisy chain pattern. The figure below shows how to connect multiple Smart Chargers to a Network or PC. Each Smart Charger in the chain needs to be connected a to separate power source.

  • Page 29: Hapter

    Specifications This chapter discusses power requirements, dimensions, and other specifications of the e355 device. Power Charging via Micro-USB to computer system or Verifone-certified power adapter: 5 V DC, 2 A Temperature • Operating Temperature: -5° to 40°C (23° to 104°F) •...
  • Page 30 PECIFICATIONS External Dimensions 355 I NSTALLATION UIDE...

  • Page 31: Hapter

    Do not spray cleaners or other solutions directly onto the keypad or device display. Smart Card Do not attempt to clean the smart card reader. Doing so may void any warranty. Reader For smart card reader service, contact your Verifone distributor or service provider. 355 I NSTALLATION UIDE...
  • Page 32 AINTENANCE Smart Card Reader 355 I NSTALLATION UIDE...

  • Page 33: Hapter

    NOTE representative for assistance regarding service, return, or replacement of devices and accessories. To return a device for Get the following information from the printed labels at the back of each e355 service to be returned: • Product ID, including the model and part number. For example, “e355” and “M087-XXX-XXX-XXX.”...

  • Page 34: And Support Accessories And Documentation

    • Reference the model and part number in the Note box. NOTE One MRA number must be issued for each e355 you return to Verifone, even if you are returning several of the same model. Describe the problem(s). Provide the shipping address where the repaired or replacement unit must be returned.

  • Page 35: Battery Pack Instructions

    ERIFONE ERVICE AND UPPORT Battery Pack Instructions e355 Frame Type A Quick Installation Guide (for VPN DOC087-073-EN iPad mini) e355 Frame Type A IP2 Certifications and VPN DOC087-075-EN Regulations Sheet (for iPad mini) e355 Frame Type A IP2 Quick Installation Guide...
  • Page 36 ERIFONE ERVICE AND UPPORT Battery Pack Instructions 355 I NSTALLATION UIDE...

  • Page 37: Hapter

    Device Display • Recharge the battery. Does Not Show • Connect the e355 into a known-good power supply (if available) to see if this Correct/ clears the problem. Readable Info • If the problem persists, contact your local Verifone representative for assistance.

  • Page 38: Blank Display

    ROUBLESHOOTING UIDELINES Blank Display Blank Display When the e355 display screen does not show correct or clearly readable information: • Check device power connection. • Remove and reapply power to the device. To do this, press and hold the power/reset button.
  • Page 39 ROUBLESHOOTING UIDELINES Transactions Fail To Process 355 I NSTALLATION UIDE...
  • Page 40 Verifone, Inc. 1-800-Verifone www.verifone.com e355 Installation Guide Verifone Part Number DOC087-063-EN-B, Revision B...

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