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T
G
ROUBLESHOOTING
UIDELINES
Battery Does Not Charge
Battery Does Not
Charge
NOTE
Blank Display
Keypad Does
Not Respond
28
265G I
E
NSTALLATION
The e265G battery must initially receive a full charge to ensure proper operation.
•
Allow the e265G device to remain connected to the power pack for eight
hours to ensure the battery receives a full charge.
•
Li-ion batteries are not affected by shallow charging. Furthermore, when the
device has no external power source or battery the coin cell battery provides
power to the security circuit.
•
Uninstalling the battery and unplugging the device power pack reduce the life
of the coin cell battery, which does not recharge and must be replaced if
drained.
•
Conserve battery power by turning the e265G device off when not in use.
Keep the Li-ion battery inserted in the device and power up the device
periodically to check the battery charge. Do not let the battery charge fall
below 10% for extended periods of time as this may permanently diminish the
battery capacity. Recharge the battery by attaching USB end of the power
pack to the device and plugging the other end of the power pack into a wall
outlet.
•
The e265G device automatically shuts off when the battery reaches the
critically low charge state. If this occurs, the battery must recharge a
minimum of 1/2 hour before it can power the device. It may take several
recharge attempts to reset the safety circuit when charging a battery that has
been discharged below this critical state.
When the e265G device display screen does not show correct or clearly readable
information:
•
The battery pack may not be connected properly. Remove and reinstall the
battery pack.
•
Check device power connection.
•
Remove and reapply power to the device.
•
If the problem persists, contact your local Verifone service provider.
If the keypad does not respond properly:
•
Check the device display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in
Process.
•
If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
•
If the problem persists, contact your local Verifone representative.
G
UIDE
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