VeriFone e285 Installation Manual
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- Installation manual (31 pages) ,
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Table of Contents
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Table of Contents
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Summary of Contents for VeriFone e285
- Page 1 Installation Guide Verifone Part Number DOC087-513-EN-A, Revision A.1...
- Page 2 Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
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Page 3: Table Of Contents
Examining e285 Device Features........11... - Page 4 H AP T ER Verifone Service Returning a Device for Service........23 and Support Accessories and Documentation .
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Page 5: Preface
REFACE This guide is your primary source of information for setting up the e285. Audience This guide is useful for anyone installing an e285 device. Basic descriptions of the device features are also provided. Organization This guide is organized as follows:... -
Page 6: Conventions And Acronyms
Europay MasterCard and VISA Liquid Crystal Display Light Emitting Diode Near Field Communication Merchandise Return Authorization MSAM Micromodule-Size Security Access Module Payment Card Industry PIN Entry Device Personal Identification Number Subscriber Identity Module Universal Serial Bus Verifone Part Number 285 I NSTALLATION UIDE... -
Page 7: Hapter
Device Overview This chapter provides a brief description of the e285 device. The e285 is as a standalone, wireless handheld payment device, makining it easy to process a transaction anywhere. It provides mobile payment capabilities via GPRS connectivity. The e285 is also a powerful 3G/Bluetooth/Wi-Fi solution –... -
Page 8: Features And Benefits
EVICE VERVIEW Features and Benefits Features and The e285 provides the right combination of features and functions including a Benefits triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad, and contactless/NFC support. Triple Radio • The dynamic combination of Bluetooth chip, Wi-Fi and powerful 3G radio... -
Page 9: Hapter
Device Setup This chapter describes the device setup procedure. You will learn about: • Usage Guidelines • Unpacking the Shipping Carton • Examining e285 Device Features • Examining Connection Port • Removing the Battery Cover • Installing the SIM card •... -
Page 10: Usage Guidelines
Unpacking the Open the shipping carton and carefully inspect its contents for possible tampering Shipping Carton or shipping damage. The e285 is a secure product and any tampering may cause the device to cease to function properly. To unpack the... -
Page 11: Examining E285 Device Features
ETUP Examining e285 Device Features Remove the clear protective film from the unit. Do not use a unit that has been damaged or tampered with. The e285 comes CAUTION equipped with tamper-evident labels. If a label or component appears damaged or if the device appears to have been opened, please notify the shipping company and your Verifone representative or service provider immediately. -
Page 12: Examining Connection Port
Reader. • A SIM compartment, built into the bottom of the device inside the back compartment. Examining The e285 device has one primary USB-C port used for power and download. Connection Port IMAGE PLACEHOLDER ACTUAL ILLUSTRATION TO FOLLOW Figure 3... -
Page 13: Installing The Sim Card
Figure 6 Returning the Battery Cover Using the The e285 device uses a single cell Li-ion battery. The internal logic of the battery Battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). -
Page 14: Battery Behavior (No Power Pack)
• Conserve battery power by turning the e285 device off when not in use. Keep the Li-ion battery inserted in the device and power up the device periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. -
Page 15: Connecting The Terminal Power Pack
100 V to 240 V AC. To Connect the Insert the USB-C plug into the USB-C port of the e285, as shown in the figure Terminal Power below. -
Page 16: Battery Life
Connect the e285 device to a PC or laptop to download applications. Computer To Connect to a Insert the USB-C plug into the USB-C port of the e285, as shown in the figure Computer below. Connect the other end of the USB-C plug into the host computer’s USB port. -
Page 17: Conducting Wireless Transactions
EVICE ETUP Conducting Wireless Transactions Conducting To conduct a wireless transaction: Wireless • Ensure the device is in an optimal position for transmitting. Transactions • Follow the on-screen instructions provided with your application. Using the Smart The smart card transaction procedure may vary from one application to another. Card Reader Verify the procedure with your application provider before performing a smart card transaction. -
Page 18: Using The Ctls Reader
ETUP Using the CTLS Reader Using the CTLS The e285 supports contactless credit or debit card transactions. To perform a Reader contactless transaction, gently tap the card or hold the card against the surface of the contactless antenna, located above the keypad and LCD. -
Page 19: Hapter
Specifications This chapter discusses power requirements, dimensions, and other specifications of the e285 device. Power Charging via USB-C to computer system or Verifone-certified power adapter: 5 V DC, 1 A Temperature • Operating Temperature: 0° to 50°C (32° to 122°F) •... -
Page 20: Hapter
Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is Contacts important that the exposed contacts of the e285 battery stay clean and unbent. Avoid touching the contacts of the e285 battery. Finger oils tarnish contacts, CAUTION causing bad connections. -
Page 21: Hapter
NOTE representative for assistance regarding service, return, or replacement of devices and accessories. To return a device for Get the following information from the printed labels at the back of each e285 service to be returned: • Product ID, including the model and part number. For example, “e285” and “M087-XXX-XXX-XXX.”... -
Page 22: And Support Accessories And Documentation
• Reference the model and part number in the Note box. NOTE One MRA number must be issued for each e285 you return to Verifone, even if you are returning several of the same model. Describe the problem(s). Provide the shipping address where the repaired or replacement unit must be returned. -
Page 23: Hapter
Device Display • Replace or recharge the battery. Does Not Show • Connect the e285 into a known-good power supply (if available) to see if this Correct/ clears the problem. Readable Info • If the problem persists, contact your local Verifone representative for assistance. -
Page 24: Battery Does Not Charge
Battery Does Not The e285 battery must initially receive a full charge to ensure proper operation. Charge • Allow the e285 device to remain connected to the power pack for eight hours NOTE to ensure the battery receives a full charge. •... -
Page 25: Transactions Fail To Process
Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly. With the e285 card reader, the black magnetic stripe on the card should face down and outward, away from the keypad (see Figure 10). - Page 26 Verifone, Inc. 1-800-Verifone www.verifone.com e285 Installation Guide Verifone Part Number DOC087-513-EN-A, Revision A...