Troubleshooting - Hoover Rogue 970 Manual

TROUBLESHOOTING

Am I causing trouble?
Visit Hoover .com for FAQs and additional troubleshooting .
The Problem The Cause
Error - Cliff Sensor
Cliff sensor is covered with dirt .
Rogue is stuck at a drop-off .
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Error - Main brush
Brush roll is stuck or not spinning properly .
Error - Suction motor
There is something blocking the suction path .
Error - Critically low battery
Battery is too low and unable to return to docking station to recharge .
Error - Wheel stuck
Wheel is stuck or not spinning properly .
Error - No Dust bin
Dirt cup is not installed or is installed incorrectly .
Error - Unit picked up
Rogue is lifted off the ground or the wheel is elevated excessively .
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Error - Side brush stuck
Side brush is stuck or not spinning properly .
Error - Electrical disconnection
Internal software connection was lost .
Error - Firmware update failure
Connection was lost .
Error - Wi-Fi chip failure
Can't establish a connection .
Error - Robot stuck error
Rogue is stuck .
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Error - Bumper error
Something is obstructing the bumper .
The Action
See page 18 for instructions on cleaning the sensors .
Move Rogue to another location .
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Clean the brush roll of any dirt, lint or hair . See page 14 for instructions .
Remove brush roll and dirt cup (see pages 13 & 14 for instructions) and remove any obstructions .
Manually place Rogue ™ on the docking station to charge . See page 10 for instructions .
Clean the wheels of any dirt, lint or hair . See page 18 for instructions .
See page 16 for instructions .
Place unit back on the ground properly .
Clean the side brush off of any dirt, lint or hair . See page 14 for instructions .
Factory reset . See page 20 for instructions .
Ensure stable Wi-Fi connection and redownload the firmware from the Hoover Home App.
Ensure Wi-Fi router is broadcasting 2 .4Ghz (not 5Ghz) .
Manually move Rogue .
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Remove any obstruction in the bumper .
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