Troubleshooting; Warranty - Hoover CLEANSLATE XL User Manual

TROUBLESHOOTING

REPLACEMENT PARTS AND ACCESSORIES SUCH AS SOLUTIONS AVAILABLE AT HOOVER.COM.
IF APPLIANCE IS NOT WORKING AS IT SHOULD, HAS BEEN DROPPED, DAMAGED, LEFT OUTDOORS, OR DROPPED INTO WATER, CALL CUSTOMER SERVICE AT 1-800-944-9200 PRIOR TO CONTINUING USE.
ALWAYS IDENTIFY YOUR CLEANER BY THE COMPLETE MODEL NUMBER. (THE MODEL NUMBER APPEARS ON THE BOTTOM OF THE CLEANER.)
PROBLEM
Cleaner won't run
Cleaner won't pick-up or low suction
Water escaping from Cleaner
Cleaner won't dispense
Hose nozzle will not spray after filling the
Clean Water Tank or Solution Tank Container.
Motor noise becomes
high-pitched

WARRANTY

LIMITED WARRANTY FOR HOOVER® PRODUCT
2 (TWO) YEAR LIMITED WARRANTY
(DOMESTIC USE)
If this product is not as warranted, contact
TTI Floor Care North America Customer
Service at 1-800-944-9200. Please have
available the proof of purchase and model
number for the warranted product. Failure to
register the product does not diminish product
warranty rights.
WHAT THIS WARRANTY COVERS: This limited
warranty provided by Royal Appliance Mfg.
Co., doing business as TTI Floor Care North
America (referred to hereafter as "Warrantor")
applies only to products purchased in the U.S.
(including its territories and possessions), a
U.S. Military Exchange, or Canada. When used
and maintained in normal household use and
in accordance with the Owner's Guide, this
product is warranted against original defects
in material and workmanship for 2 (TWO) year
from the date of original purchase (the
"Warranty Period"). If Warrantor determines
that the issue you are experiencing is covered
under the terms of this warranty (a "covered
warranty claim"), we will, at our sole
discretion and free of charge (subject to the
cost of shipping), either (i) repair your product;
(ii) ship you a replacement product, subject to
availability; or (iii) in the event that the
applicable parts or replacement are not
reasonably available, ship you a similar
product of equal or greater value. In the
unlikely event that we are unable to repair
POSSIBLE CAUSE
1. Power cord not firmly plugged into outlet.
2. Blown fuse or tripped breaker.
3. Needs service.
1. Recovery Tank is not installed correctly.
2. Recovery Tank is full.
3. Recovery Tank is clogged.
4. Air path is clogged.
5. Recovery Tank debris filter is clogged.
1. Recovery Tank is full.
2. Recovery Tank is not installed correctly.
3. Solution Tank not installed properly.
1. Solution Tank is empty.
2. Solution Tank not installed properly.
3. Needs service.
1. Air is trapped in the pump and hose.
1. Recovery Tank is full.
2. Recovery Tank is clogged.
3. Air path is clogged.
4. The float in the Recovery Tank has been activated.
your product or ship a replacement or similar
product, we reserve the right, at our sole
discretion, to issue you a refund or store credit
(if applicable) of the actual purchase price at
the time of the original purchase as reflected
on the original sales receipt. Parts and
replacements may be new, refurbished, lightly
used, or remanufactured, in Warrantor's sole
discretion.
WHO THIS LIMITED WARRANTY COVERS: This
limited warranty extends only to the original
retail purchaser, with original proof of
purchase from Warrantor or an authorized
dealer of Warrantor products, in the U.S., U.S.
Military Exchanges, and Canada.
WHAT THIS WARRANTY DOES NOT COVER:
This warranty does not cover use of the
product in a commercial operation (such as
maid, janitorial, and equipment rental
services, or any other income-generating
activity); improper maintenance of the
product; the product if it has been subject to
misuse, negligence, neglect, vandalism, or the
use of voltages other than that on the data
plate of this product. This warranty does not
cover damage resulting from an act of God,
accident, owner's acts or omissions, service of
this product by other than Warrantor or a
Warrantor authorized service provider (if
applicable), or other acts beyond the control
of Warrantor. This warranty also does not
cover use outside the country in which the
product was initially purchased, or resale of
WARNING:
To reduce the risk of personal injury, unplug before cleaning or servicing.
POSSIBLE SOLUTION
1. Plug unit in firmly.
2. Check fuse or breaker in home. Replace fuse/reset breaker in home.
3. Visit our website at www.hoover.com or call 1-800-944-9200.
1. Check placement of Recovery Tank in base of cleaner.
2. Empty Recovery Tank.
3. Clean Recovery Tank.
4. Remove Hose and Flush out with Clean Water.
5. Remove debris filter and rinse thoroughly, then replace.
1. Empty Recovery Tank.
2. Check placement of Recovery Tank in base of cleaner.
3. Review "Getting Started" for Solution Tank Installation.
1. Fill Solution Tank.
2. Review "Getting Started" Solution Tank Installation.
3. Visit our website at www.hoover.com or call 1-800-944-9200.
1. Turn on the cleaner. If hose does not spray, prime the pump by lowering the hose down
to the floor and hold the trigger for up to 1 minute.
1. Empty Recovery Tank.
2. Clean the Recovery Tank.
3. Unclog air path.
4. Review Cleaning the Recovery Tank.
the product by the original owner. Pick-up,
delivery, transportation, and house calls are
not covered by this warranty. In addition, this
warranty does not cover any product that has
been altered or modified, or repairs made
necessary by normal wear or the use of other
products, parts, or accessories which are
either incompatible with this product or
adversely affect this product's operation,
performance, or durability. Normal wear items
are not covered under this warranty.
Depending on the product, normal wear items
may include, but are not limited to, belts,
filters, brush rolls, blower fans, blower and
vacuum tubes, and vacuum bags and straps.
OTHER IMPORTANT TERMS: This warranty is
not transferable and may not be assigned; any
assignment made in contravention of this
prohibition is void. This warranty shall be
governed and construed under the laws of the
state of North Carolina. The Warranty Period
will not be extended by any replacement of
batteries, parts, or products or by virtue of any
repair performed under this warranty.
THIS LIMITED WARRANTY IS THE EXCLUSIVE
WARRANTY AND REMEDY, AND ALL EXPRESS
AND IMPLIED WARRANTIES OTHER THAN THE
LIMITED WARRANTY SET FORTH ABOVE,
INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE EXPRESSLY
DISCLAIMED. IN NO EVENT WILL WARRANTOR
BE LIABLE FOR ANY SPECIAL, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES OF
ANY KIND OR NATURE TO OWNER OR ANY
PARTY CLAIMING THROUGH OWNER, WHETHER
BASED IN CONTRACT, NEGLIGENCE, TORT, OR
STRICT PRODUCTS LIABILITY OR ARISING FROM
ANY CAUSE WHATSOEVER, EVEN IF THIS
WARRANTY FAILS OF ITS ESSENTIAL PURPOSE.
TO THE EXTENT PERMITTED BY APPLICABLE
LAW, NO WARRANTIES THAT ARISE BY
OPERATION OF LAW, IF APPLICABLE, SHALL
EXCEED THE DURATION OF THE LIMITED
WARRANTY PROVIDED HEREIN. Warrantor's
liability for damages to you for any costs
whatsoever arising out of this statement of
limited warranty shall be limited to the
amount paid for this product at the time of
original purchase.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages, disclaimers of implied warranties,
or limitations on the duration of implied
warranties, so the above exclusions,
disclaimers, and/or limitations may not apply
to you. This warranty gives you specific legal
rights, and you may also have other rights,
which vary from state to state.
GENUINE PARTS AND ACCESSORIES: We
recommend using only with genuine HOOVER®
solutions (for carpet and spot cleaners), parts,
and accessories. Damage caused by use with
other than genuine HOOVER® solutions, parts,
and accessories is not covered by and may
void your warranty.