Troubleshooting - Hoover H FREE 500 User Manual

Quick Daily Cleaning of Dust Container
Just open the dust bin flap and remove the dust with the help of the dust bin cleaning tool.
1. Use the hook end to pull out the dust collected inside the dust bin. [9b]
2. Use the brush end to clean the fine dust stuck around the metal mesh filter. [9c]
Cleaning the Dust Container and Filter
The LED indicator on the product will flash RED to indicate the cleaning Pre-motor Filter is required.
1. Press the handheld release button and remove the handheld unit from the tube. [5]
2. Press the battery release button and remove the battery.
3. Remove the dust bin assembly by turning it clockwise and pulling away from the unit. [10]
4. Remove the Pre-Motor filter pulling the support from the bin assembly. [11a]
5. Remove the single cyclone system pulling the metal ring from the bin assembly.
6. Remove vortex finder by rotating clockwise and pull from the cyclone system. [11b]
7. Wash the filter and single cyclone system in lukewarm water and leave to dry for 24 hours. [12,13]
8. Reassemble once completely dry and refit to the product.
NOTE: do not use hot water or detergents when cleaning the pre-motor filter. In the unlikely event of the pre-motor filter
becoming damaged, fit a genuine Hoover replacement. Please ensure you refit the pre-motor filter before assembling dust
bin to cleaner main body as filter protection mechanism will be activated.
IMPORTANT: for optimum performance, always keep your filter clean. We recommend that the filter should be washed
at least once a month.
Changing and Cleaning the Agitator
IMPORTANT: Always switch off the cleaner before changing and cleaning the agitator.
1. Remove the nozzle from the tube.
Detach the agitator release button flap. It is positioned on the lateral part of the nozzle. [17]
2.
3. Hold the agitator release flap and remove the agitator.
4. To clean the Intense Floor Roller, remove excess debris using scissors.
5. To clean the Deep Care Roller, remove the excess debris manually.
Wash the Deep Care Roller in lukewarm water and leave to dry for 24 hours. [17]
6.
7. Re-fit the agitator. The agitator can only fit in one direction.
8. Close the agitator release flap to secure the agitator in position.
Replacing the Batteries
This cleaner is fitted with a rechargeable lithium ion battery pack which is replaceable.
WARNING: only use approved replacement parts for your cleaner. Using parts not validated by hoover are dangerous and
will invalidate your guarantee.
WARNING: do not try to open the battery pack and repair it by yourself.
1. press the battery release buttons and pull the battery outside.[8]
2. Removed the old battery pack and replace with the new battery pack.
3. Dispose of the batteries safely. Used batteries should be taken to a recycling station and not disposed of with
household waste.
TROUBLE SHOOTING
Should you have any problem with you cleaner, follow this simple check list before calling the Hoover Customer Service
Centre:
A. Cleaner does not switch on
Check if the cleaner is charged
Check if the battery pack is assembled in place.
B. Cleaner stop working
Check if there is an obstruction in air inlet or in the tube, clear it and ensure the product is OFF. Once this is done simply
press the on/off button, the product will start working again.
C. Loss of suction or no suction
Empty the dust cup and wash the pro-filter and separator.
Remove nozzle and check for any blockages in the duct.
D. Batteries cannot be charged
This may be a result of very long storage periods (over half year).
Contact Hoover customer service to arrange battery replacement.
If the problem persists, contact the Hoover customer service center
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