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Viewing the call log
Call Log
When you have one or more missed calls, the Call Log button lights. When you are not
logged in as an agent, the top display line shows a Missed Call Icon with the number of
unanswered calls received since you last accessed the Call Log, or since you last logged
in to the phone, whichever is more recent. See
about setting call logging for bridged call appearances, or turning call logging off entirely.
Note:
If you press the Call Log button and nothing happens, your system administrator has
disabled the button and its functionality.
Viewing the call log
1. Press Call Log.
2. Scroll to the right or left to view separate lists of all, answered, outgoing, or missed
3. Scroll up or down to view the entries on the list.
Viewing call log details
1. Press the Call Log button.
2. Scroll to the number or call you want to view.
3. Press the Details softkey.
4. Press the Back softkey to return to the list view, or press the Call softkey to call
Adding an entry from the call log to your Contacts list
1. Press the Call Log softkey.
2. Scroll to select the person and number you want to add to your Contacts list.
3. Press the Details softkey.
4. Press the +Contact softkey.
5. Edit the name and telephone number, if necessary.
6. Select the type of number (Home, Work, Mobile).
7. Press the Save softkey or the OK button.
Removing an entry from the call log
1. Press the Call Log button.
2. Scroll to the number you want to delete.
3. Press the More softkey.
4. Press the Delete softkey.
5. Press the Delete softkey again to confirm, or press Cancel if you do not want to
Clearing all entries from the call log
Clearing all entries from a call log might or might not delete all of the entries in every log.
For example, if you are viewing the Outgoing Calls list, only outgoing calls are deleted
20 Avaya Agent Deskphone 16CC User Guide
Note:
You can go to the top of the list by pressing Call Log again.
calls.
the person, or press the +Contact softkey to add the person to your Contact list.
delete it .
Turning call logging on or off
for information
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