Avaya 1100 Series Installation Manual
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Avaya 1100 Series Installation Manual

Avaya 1100 Series Installation Manual

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IP Office Release 9.0
1100/1200 Series Phone Installation
Issue 05a - (17 January 2014)

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Summary of Contents for Avaya 1100 Series

  • Page 1 IP Office Release 9.0 1100/1200 Series Phone Installation Issue 05a - (17 January 2014)
  • Page 2 Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A “Unit” means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the...
  • Page 3 Each Product has its own ordering code. Note that each instance of a Product must be separately licensed and ordered. “Instance” means one unique copy of the Software. For example, if the end user customer or Avaya channel partner would like to install two instances of the same type of Products, then two Products of that type must be ordered.
  • Page 4 Contact Avaya Support See the Avaya Support website: http://support.avaya.com for product notices and articles, or to report a problem with your Avaya product. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com, scroll to the bottom of the page, and select Contact Avaya Support.

  • Page 5: Table Of Contents

    Contents Contents 1100/1200 Phone Installation 1.1 Pre-Requisites and Known Limitations ..............10 IP Office Configuration 2.1 Loading Software Files ..............15 2.2 Enable SIP Phone Support ..............17 2.3 File Server Settings ..............19 2.4 User/Extension Creation ..............20 2.5 Licensing ..............
  • Page 7 Chapter 1. 1100/1200 Phone Installation 1100/1200 Series Phone Installation Page 7 IP Office Release 9.0 Issue 05a (17 January 2014)

  • Page 9: 00/1200 Phone Installation

    1. 1100/1200 Phone Installation For IP Office Release 6.1 and higher, selected phones from the Avaya 1100 Series and 1200 Series are supported on IP Office systems. These are the only phones from the 1100 and 1200 Series that are supported.

  • Page 10: Pre-Requisites And Known Limitations

    1.1 Pre-Requisites and Known Limitations Supported Phones The 1120E, 1140E, 1220 and 1230 are the only phones supported. Other phones in the 1100 Series and 1200 Series such as the 1165E, 1210 and 1110 are not supported. Only phones with 8MB of flash memory (excluding 1120E SCR phones) are supported. However, user data such as custom ring tones, images, etc.

  • Page 11: Voice Compression Channels

    PARTNER Mode or IP Office Essential Edition - Quick Mode modes. Avaya IP Endpoint Licenses Each IP end point supported by the system requires a license, either an Avaya IP Endpoint license or a 3rd Party IP Endpoint license. · 1100 Series and 1200 Series SIP phones use Avaya IP Endpoint licenses.
  • Page 12 The following are known limitations in the current IP Office system support for 1100/1200 Series telephones: · Other phones such as the 1110, 1165E and 1210 are not supported. · For 1100 Series phones, the BlueTooth integration feature is not supported. · For IP Office Release 6.1: No IP Office directory integration is supported.

  • Page 13: Ip Office Configuration

    Chapter 2. IP Office Configuration 1100/1200 Series Phone Installation Page 13 IP Office Release 9.0 Issue 05a (17 January 2014)

  • Page 14: 2. Ip Office Configuration

    2. IP Office Configuration The best practice for installation is to use the IP Office system as the DHCP server for the phones. This simplifies both installation and maintenance. Other methods should only be used if the customer does not want the IP Office system to perform DHCP for telephones.

  • Page 15: Loading Software Files

    IP Office Configuration: 2.1 Loading Software Files The 1100/1200 Series firmware suitable for IP Office system operation is supplied as part of the IP Office Manager software and is copied onto the PC when IP Office Manager is installed. No other firmware should be used with IP Office unless specifically documented.
  • Page 16 | primary. 7. Files can be copied onto the card by using drag and drop or by selecting File | Upload File. · The source files can be found on the IP Office Manager PC in C:\Program Files\Avaya\IP Office\Manager\memory Cards\Common\system\primary.

  • Page 17: Enable Sip Phone Support

    DHCP pool supports sufficient addresses. · Installation of 1100 Series and 1200 Series phones using DHCP is only supported if using the system as the DHCP server. The system's Apply to Avaya IP Phones Only option should not be used.
  • Page 18 · SIP Registrar Enable Check that SIP Registrar Enable is selected. · Domain Name: Default = Blank This is the local SIP registrar domain name that will be needed by SIP devices in order to register with the IP Office. If this field is left blank, registration is against the LAN IP address. The examples in this documentation all use registration against the LAN IP address.

  • Page 19: File Server Settings

    This address is used when the Phone File Server Type is set to Manager. This is not used for 1100/1200 phone installation so leave set to 0.0.0.0. · Avaya HTTP Clients Only: Default = On. For 1100/1200 Series phones this setting should be off.

  • Page 20: User/Extension Creation

    2.4 User/Extension Creation During installation, the required extension and user entries in the telephone system configuration can be created in one of two ways. They can either be created manually or they can be created automatically. Auto Creation By default, whenever a SIP extension is installed, the system automatically creates matching user and extension entries in its configuration as long as there are available licenses.

  • Page 21: Licensing

    3rd Party IP Endpoint license. 1100 Series and 1200 Series SIP phones use Avaya IP Endpoint licenses. · Note that each IP500 VCM 32 and IP500 VCM 64 card installed in the system enables 12 Avaya IP endpoint without requiring licenses.

  • Page 22: Reserving Licenses

    2.5.3 Reserving Licenses Licenses are normally automatically assigned to extensions in order of registration. However existing extensions can reserve a license in order to ensure they do not become unlicensed when new extensions added to the system manage to register first following a system reboot. 1.

  • Page 23: Phone Installation

    Chapter 3. Phone Installation 1100/1200 Series Phone Installation Page 23 IP Office Release 9.0 Issue 05a (17 January 2014)
  • Page 24 1100/1200 Series phone installation. The method to use depends on the following: · The type of phone: 1100 Series or 1200 Series. · Whether the phone is new or already has firmware, for example an existing phone being redeployed from a BCM system or another IP Office system.

  • Page 25: Automatic Bcm Migration

    · In IP Office, the following mandatory configuration needs to be ensured, along with other required configurations: o The 'Phone File Server Type' should be set to 'Memory Card'. o The 'Avaya HTTP Clients Only' checkbox should be unchecked. 1100/1200 Series Phone Installation Page 25 IP Office Release 9.0...

  • Page 26: Migration

    3.1.1 Migration Once the BCM comes online, Element Manager will display an interface for the administrator to enter the TFTP IP (IP Office IP) information prior to migrating the firmware. It will also display a Migrate Now button under the Migrate Sets to IPO tab.

  • Page 27: Method 1

    When the User Login prompt screen shows up and the SIP domain on the screen matches the server's IP address, the upgrade process is complete. If the SIP domain shows avaya.com then there was a problem with the value of the option 66 parameter provided by the DHCP server.

  • Page 28: Method 3

    When the User Login prompt screen shows up and the SIP domain on the screen matches the server's IP address, the upgrade process is complete. If the SIP domain shows avaya.com then there was a problem with the value of the option 66 parameter provided by the DHCP server.
  • Page 29 When the User Login prompt screen shows up and the SIP domain on the screen matches the server's IP address, the upgrade process is complete. If the SIP domain shows avaya.com then there was a problem with the value of the option 66 parameter provided by the DHCP server.

  • Page 30: Method 4

    When the User Login prompt screen shows up and the SIP domain on the screen matches the server's IP address, the upgrade process is complete. If the SIP domain shows avaya.com then there was a problem with the value of the option 66 parameter provided by the DHCP server.

  • Page 31: Method 5

    When the User Login prompt screen shows up and the SIP domain on the screen matches the server's IP address, the upgrade process is complete. If the SIP domain shows avaya.com then there was a problem with the value of the option 66 parameter provided by the DHCP server.

  • Page 32: Recovery Process

    3. Connect the phone power (either through PoE or power adapter) while the buttons above for about 7 seconds while the phone is powered up. · On a 1100 Series phone, release the buttons immediately after the blue and red light go off. · On a 1200 Series phone, release the button immediately Loading BootC is displayed.
  • Page 33 Click OK. f. Leave IP Office Manager running. · If using another TFTP Server: 1. Copy the files from C:\Program Files\Avaya\IP Office\Manager\IPSET-UNISTIM-C7M to the root folder of the TFTP server. 2. Check that the TFTP server application is running.

  • Page 35: Document History

    Chapter 4. Document History 1100/1200 Series Phone Installation Page 35 IP Office Release 9.0 Issue 05a (17 January 2014)
  • Page 36 4. Document History Date Issue Changes 17th January 2014 · General document refresh and repair. 17th January 2014 · Update for IP Office Release 9.0. 1100/1200 Series Phone Installation Page 36 IP Office Release 9.0 Issue 05a (17 January 2014)
  • Page 37 1100/1200 Series Phone Installation Page 37 IP Office Release 9.0 Issue 05a (17 January 2014)
  • Page 38 Template: 29th August 2013 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

This manual is also suitable for:

1200 series

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