Samsung 4G LTE Network Extender 2 User Manual page 53

Alarm
"No Ethernet Detected
Check Connections"
"Not in-Service
MME Communication
Failure"
"Not In-service
GPS Failure
See User Guide"
"Not in-service
Lost IP address"
"Not in-service
Network Extender
Overheated"
"Not In-Service
Excessive Interference"
"Not In-service
Clock Failure"
"Not In-service
Excessive attempts
To Verizon Network"
"Not In-service
Excessive Alarms"
"Not In-service
Admin Lock"
"Device Not Activated
Call Verizon Support"
Verizon 4G LTE Network Extender 2 User Guide v1.1
Copyright © 2017, All Rights Reserved.
Description
The Ethernet port or
connection is not working.
The Network Extender
has a communication
failure with the Verizon
network.
The Network Extender
has not acquired the initial
GPS location or has lost
GPS signal for more than
24 hours due to poor or
inadequate GPS signals.
The Network Extender is
Not In-service.
The Network Extender
has an IP address
acquisition failure.
The Network Extender
has overheated.
The Network Extender is
exposed to a high level of
radio interference from
nearby Network Extender
The Network Extender
internal clock signal is
abnormal.
The Network Extender is
automatically locked due
to excessive warm/cold
start attempts.
The Network Extender is
automatically locked due
to excessive alarms.
The Network Extender is
locked by the
administrator for
maintenance.
The Network Extender
fails to authenticate to
Verizon network.
Troubleshooting
The port connecting your device to the internet is not
operational. Please check that your Ethernet cable is
connected correctly at both ends and the switch,
router, or internet gateway is turned on.
There is a communication failure preventing your
device from functioning correctly. Please unplug your
device and then plug it back in again. If the problem
persists for an hour, please contact Customer Service.
The Network Extender has not acquired the initial
GPS location or has lost GPS signal for more than 24
hours. The initial GPS fix can take up to 60 minutes in
poor conditions. Resetting the Network Extender in
this condition is not recommended as it may prolong
the acquisition of the initial GPS fix. Make sure that
the GPS antenna is connected properly. Use the
extension cable to install the GPS antenna for optimal
signal like near a window. If repositioning the GPS
antenna does not clear the issue, you may need to
purchase and install an external outdoor antenna.
Please refer to the "Outdoor GPS Antenna" in
Chapter 4 Configuring Your Device.
Please check the Modem/Router settings, or contact
your Internet Service Provider or Network
Administrator.
Your device is overheating. Please move the unit to an
area with an ambient temperature between 0-50
degrees Celsius (32 -122 degrees Fahrenheit) and
make sure the device is in a well ventilated location.
If the problem persists after 10 minutes, please unplug
the Network extender and look for a location to place it
with weak existing coverage using your Verizon
phone. If this location is using multiple Network
Extenders, make sure there is at least 85 feet away
from closest adjacent Network extender (170% of
coverage radius distance).
Please restart the Network Extender. If trouble
continues, please contact Customer Service.
If restarting the Network Extender does not clear the
issue, please contact Customer Service.
If restarting the Network Extender does not clear the
issue, please contact Customer Service.
If this situation persists, please contact Customer
Service.
The device might not be provisioned in the Verizon
network yet. Please unplug your device and then plug
it back in again. Wait for 10 minutes and check if the
alarm is cleared. If the problem persists, please
contact Customer Service.
Chapter 5 Troubleshooting
45