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Summary of Contents for Samsung Verizon 4G LTE Network Extender
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Page 1: User Guide
Verizon 4G LTE Network Extender User Guide Network Systems Samsung Electronics America Document Version 1.3 June 2016... - Page 2 To the extent permitted by law no liability (including liability to any person by reason of negligence) will be accepted by SAMSUNG Electronics Co., Ltd., its subsidiaries or employees for any direct or indirect loss or damage caused by omissions from or inaccuracies in this document.
- Page 3 Intellectual Property All Intellectual Property, as defined below, owned by or which is otherwise the property of Samsung or its respective suppliers relating to the SAMSUNG device, including but not limited to, accessories, parts, or software relating thereto (the “4G LTE Network Extender”), is proprietary to Samsung and protected under federal laws, state laws, and international treaty provisions.
- Page 4 Phone: 1-888-987-HELP (4357) Internet Address: www.samsung.com ©2016 Samsung Electronics America, Inc. Samsung is a registered trademark of Samsung Electronics Co., Ltd. Do you have questions about your Samsung Mobile Device? For 24 hour information and assistance, we offer a new FAQ/ARS System (Automated Response System) at: www.samsung.com/us/support...
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Page 5: Table Of Contents
Network Extender has not acquired a GPS fix even after an hour ..........23 Unable to Place Call Using Network Extender ................23 Power/Status LED Indicator is Blinking ..................24 Alarms ............................24 Appendix Acronyms Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... - Page 6 Network Extender Change Password Tab ..................16 Figure 14. Network Extender Status & Alerts Tab ..................17 Figure 15. GPS Tab ............................18 Figure 16. Performance Tab ..........................19 Figure 17. Support Tab ............................ 20 Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung...
- Page 7 Destination Ports ..........................21 Table 2. Firewall Settings ..........................21 Table 3. Alarms in the Network Extender Display ..................24 Table 4. Alarms in the Network Extender Admin Website (Local) ............... 26 Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung...
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Page 8: Preface
Provides antistatic precautions that you should observe. Revision History The following table lists all versions of this document. Version Date Description 11/10/2015 First version 6/15/2016 Second version 6/22/2016 Third version 6/24/2016 Fourth version Verizon 4G LTE Network Extender User Guide v1.3 viii ©Samsung... -
Page 9: Organization Of This Document
• Verizon 4G LTE Network Extender Quick Start Guide • Verizon 4G LTE Network Extender Product, Safety and Warranty Personal and Product Safety FCC Radiation Exposure Statement To ensure the safety of users, the FCC has established criteria for the amount of radio frequency energy various products may produce depending on their intended usage. -
Page 10: Chapter 1 Getting Started
7500 square feet circular coverage and capacity of up to 7 active users. This user guide introduces you to Network Extender service and all the features of your new device. Figure 1. Verizon Wireless 4G LTE Network Extender Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... -
Page 11: Features
Product Safety and Warranty Manual Figure 2. Box Contents The following optional wall mount bracket is sold separately. Please contact your Verizon sales representative for details. Figure 3. Optional Wall Mount Bracket (sold separately) Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... -
Page 12: System Requirements
GPS signal: This Network Extender requires a continuous GPS signal from the provided GPS antenna. For initial GPS fix, four strong GPS satellite signals must be available. • Home satellite broadband access is not supported. Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... -
Page 13: Network Extender Basics
12V DC Power Input is used to power the Network Extender when connected to the AC power adaptor. Use only the provided power adapter as using any other power source may damage the Network Extender. Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... -
Page 14: Chapter 2 Network Extender Setup
Plug the power supply connector into the DC 12V power port located at the rear of the Network Extender (2). Insert one end of the power cord into the power supply and then plug the other end into an available outlet (3). Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... -
Page 15: Figure 6. Connect The Ethernet Cable And Power
To see the status of the GPS acquisition, use the Admin website (Local) shown in “Network Extender Admin Website (Local)” section. When the Network Extender is plugged in, the Power/Status LED indicator will be solid blue. Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... - Page 16 Press the button next to the display to show additional information about your Network Extender. The display will automatically step through the following information: Device IP address, Network Extender MAC ID, Timing Source, Device Name and CSG Mode. Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung...
- Page 17 • Android™: Go to Settings > Advanced Calling and turn ON service. On some devices, it may be found in Wireless Calling, HD Voice or VoLTE call. Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung...
- Page 18 > Voice & Data. Additionally, on the “My Verizon” Mobile App, enable Advance Calling feature for your phones. • Windows®: Go to Settings > Cellular+SIM > SIM settings and turn ON Advanced Calling. Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung...
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Page 19: Chapter 3 Network Extender Admin Website (Local)
Note, the IP address of the device (once acquired) can be found in the LCD display by stepping through via the display button. Figure 7. Network Extender Home Page Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... -
Page 20: Sign In
10 seconds. Figure 8. Network Extender Login Pop-Up Window The Welcome page shows basic device information such as the Network Extender’s MAC address, GPS fix location, device name and IP address. Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... -
Page 21: Figure 9. Quick Reference Icons
The number next the device icon indicates the number of devices connected to the Network Extender with an active session. Clicking on the question mark icon will display a help screen for the related page. Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... -
Page 22: Connected Devices Page
Figure 10. Network Extender Connected Devices Page The capacity utilization chart shows the hourly trend of the device capacity in use over the last 8 hour period. Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... -
Page 23: Settings
The backhaul limit (affects uplink speeds served by the Network Extender only) and MTU size can also be set here. Information regarding device settings is in the “Configuring Your Device” chapter. Figure 11. Network Extender Network Settings Tab Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... -
Page 24: Figure 12. Network Extender Advanced Settings Tab
This tab provides information on how the device is positioned with other Network Extenders in the network as well as Verizon cell sites. Figure 12. Network Extender Advanced Settings Tab Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... -
Page 25: Figure 13. Network Extender Change Password Tab
Admin Password for the device. In the event of a lost password, pressing the RESET button for 10 seconds will reset the device to factory default settings. Figure 13. Network Extender Change Password Tab Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... -
Page 26: About
Network Extender is properly connected to the router, has acquired an IP Address. For LAN/Routers with a firewall enabled, please see “Configuration Your Device” chapter. Figure 14. Network Extender Status & Alerts Tab Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... -
Page 27: Figure 15. Gps Tab
The Network Extender requires continuous GPS signal. If GPS signal is lost, the unit can operate using the Network Extender's internal clock rather than GPS timing, for approximately 24 hours, after which it shall cease being operational. Figure 15. GPS Tab Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... -
Page 28: Figure 16. Performance Tab
The second graph is an eight hour trend, updated every hour. This graph will maintain the history whether you stay on this screen or not. Every data point represents the peak value for that hour. Figure 16. Performance Tab Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... -
Page 29: Figure 17. Support Tab
Chapter 3 Network Extender Admin Website (Local) The Support tab on the About page contains the contact information for customer support. Figure 17. Support Tab Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... -
Page 30: Chapter 4 Configuring Your Device
Table 2. Firewall Settings Network Element IP Address Fully Qualified Domain Name (FQDN) GPS Server 209.210.15.73 gps.vzwfemto.com 69.78.145.119 69.78.145.122 69.78.34.151 69.78.34.154 Security Gateway sg.vzwfemto.com 69.78.82.87 69.78.82.90 69.78.226.55 69.78.226.58 108.61.73.243 0.north-america.pool.ntp.org Private DNS 192.95.20.208 1.north-america.pool.ntp.org Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... -
Page 31: External Gps Antenna
GPS antenna in another location to receive a stronger signal. In some scenarios, an outdoor GPS antenna (not included) may be needed if adequate GPS signal is not available indoors. Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... -
Page 32: Chapter 5 Troubleshooting
LED on your router and the back of the Network Extender should be blinking. • Check that advanced calling is in use as found in the Network Extender Setup. • Verify that your phone is connected to the Network Extender by dialing #48. Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... -
Page 33: Power/Status Led Indicator Is Blinking
Your device is overheating. Please move the unit to an area with an ambient temperature between 0-50 Device Overheated degrees Celsius (32 -122 degrees Fahrenheit) and make sure the device is in a well ventilated location. Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... - Page 34 Service Area unlicensed area. then plug it back in again. Wait for 10 minutes and check if the alarm is cleared. If the problem persists, please contact Verizon Wireless Customer Service. Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung...
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Page 35: Table 4. Alarms In The Network Extender Admin Website (Local)
There is a failure preventing your device from received from GPSR. functioning correctly. Please verify if the GPS antenna is properly installed. Please contact Verizon Wireless Customer Care if the issue is not resolved. Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... - Page 36 FAIL see if any LAN or internet issue may be preventing the unit from communicating with backend servers. If the problem persists, please contact Verizon Wireless Customer Service. Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung...
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Page 37: Appendix Acronyms
Maximum Transmission Unit Network Address Translator Port Address Translation Radio Frequency Radio Unit SeGW Security Gateway Subscriber Identity Module Transmission Control Protocol TCXO Temperature Controlled Oscillator Time Of Day User Datagram Protocol Verizon 4G LTE Network Extender User Guide v1.3 ©Samsung... - Page 38 Verizon 4G LTE Network Extender User Guide Document Version 1.3 ©2016 Samsung Electronics Co., Ltd. All rights reserved.
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