Call Accounting Operations; Night Audit Procedures - Avaya GuestWorks, Definity Enterprise Communications Server Operations

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations 555-231-742
Hospitality Operations

Call Accounting Operations

Call Accounting Operations
This section gives you the procedures used to perform the following INTUITY
Lodging Call Accounting operations:
Night Audit
End-of-Week/End-of-Month Audit
Printing Key Reports
Deleting Call Records.
Refer to the GuestWorks INTUITY Lodging Call Accounting User's Guide for
more information about these and other procedures.
NOTE:

Night Audit Procedures

The following procedures should be done nightly to produce a call accounting
report. This report is then used to verify guest room call charges. You should try to
do this procedure at the same time every night.
1. If this property is using Hilton Corporation (formerly Promus) equipment,
press the
system terminal Main Menu, and continue with step 2. Otherwise, continue
with step 6.
2. At the Utilities menu, press the
options.
3. Press the
system and the PMS.
4. Press the
5. Press the
6. Press the
7. Press the
8. Press the
9. While the report is running, press the
cumulative report. Refer to
Procedures'' on page 70
10. From the Main Menu, press the
The operations given in this section apply only to the INTUITY
Lodging Call Accounting product. See your product documentation
for other call accounting products.
button to enter the Utilities subsystem from the call accounting
6
button to stop call record transfer between the call accounting
p
button to exit from the Miscellaneous options.
q
button to return to the Main Menu.
8
button to enter the Reports subsystem.
5
button to select the Audit report.
4
button to run and print the current summary report.
1
for more information about this report.
button to select the Miscellaneous
4
button to add this daily report to the
c
''End-of-Week/End-of-Month Audit
button to enter the Reports subsystem.
5
Issue 1
November 2000
69