Guestworks And Definity Ecs Release; Guest Operations; Automatic Wakeup - Avaya GuestWorks, Definity Enterprise Communications Server Operations

GuestWorks and DEFINITY ECS Release 9

Hospitality Operations 555-231-742
Hospitality Operations

Guest Operations

Guest Operations
Guests can schedule wakeup calls for themselves, block unwanted incoming calls,
make emergency calls, and retrieve voice and fax messages from their extensions
or from telephones outside of the property. The specific procedures required for
each of these features depends on the type of telephone a guest is using. Room
telephones should be supplied with user instructions.
NOTE:

Automatic Wakeup

Guests can enter their own wakeup times, but the operation is different depending
on whether you have a Speech Synthesizer circuit pack installed in your switch:
With a Speech Synthesizer circuit pack, guests can enter one wakeup call
using the voice prompts of the circuit pack.
If a Speech Synthesizer circuit pack is not installed in your switch, guests
can enter one or two wakeup calls using the standard call progress tones to
prompt them through the process (for example, dial tone and confirmation
tone). For this operation, your switch must have the Dual Wakeup and
Wakeup Activation via Tones features enabled.
It is the responsibility of the property owner to provide these
instructions in something similar to a Guest Services Handbook or on
a user card that is placed next to the room telephone. Refer to
Operations Artwork'' on page 87
provided to your guests.
for some examples of what can be
Issue 1
November 2000
9
''Guest