Troubleshooting - iHealth BG5S Owner's Manual

Troubleshooting

Problems
Display remains blank
after the test strip has
been inserted into the
meter.
Test results are
inconsistent or control
solution test results are
not within the specified
range.
Your meter is not synced to
the app on your mobile
device yet.
The remaining test strip in
the vial is "0".
The test strip has expired.
Possible Causes
1. Battery power is too low
for use.
2. Too much time has
passed between
inserting the test strip
and performing
the test.
3. 3. Test strip has not
been fully inserted into
the meter.
1. Not enough sample in
the test strip.
2. Test strip or control
solution has expired.
3. Test strip has been
damaged due to heat or
humidity so that the
sample cannot be
applied, or the speed of
application is too slow.
4. 4. System is not
performing due to the
environment being
above or below room
temperature.
21 / 27
Follow the instructions
above in the "FIRST TIME
SETUP INSTRUCTIONS" to
sync your meter.
Scan a new vial of test strips.
Use a new test strip.
Solution(s)
1. Please change the
battery.
2. Reinsert the test strip
into the meter.
3. Reinsert the test strip
into the meter, pressing
firmly.
1. Re-test with a new test
strip and make sure that
enough sample has been
applied.
2. Re-test with a new test
strip or new control
solution.
3. Perform a control
solution test using a new
test strip. If the results
are still out of range,
replace with new vial of
test strips.
4. Bring the system to a
room-temperature
environment and wait
approximately 30
minutes before
performing a new test.