Arris SURFboard SBG7400AC2 User Manual page 19

Note: Your service provider may allow for automatic activation, which will
automatically launch their own special website on your computer when you open a
web browser.
3. After the SBG7400AC2 is provisioned (or activated), open a web browser (such as Internet
Explorer, Google Chrome, Firefox, or Safari) on your computer.
4. Type a valid URL (such as www.surfboard.com) in the address bar and then press
The ARRIS website should open. If the website fails to open, please contact your service
provider for assistance.
5. Check that the Power, Upstream/Downstream, and Online front panel LEDs on the
SBG7400AC2 light up in sequential order. See
status information.
 If all four LEDs did not light up solid and you also do not have an Internet connection,
you may have to contact your service provider to reactivate the SBG7400AC2 or check
for signal issues.
 If you still cannot connect to the Internet, the SBG7400AC2 may be defective. Please
call ARRIS Technical Support at 1-877-466-8646 for assistance.
PN 365-095-31684 x.1
Copyright 2017, ARRIS Enterprises, LLC. All rights reserved.
Chapter 4: Installing the Gateway
Front Panel (page 12) for additional LED
SURFboard SBG7400AC2 Wireless Gateway User Guide
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