Arris SURFboard SVG2482AC Quick Start Manual

SVG2482AC
Wireless Voice Gateway
Quick Start Guide
What You Should Know
The SURFboard SVG2482AC is a DOCSIS 3.0 telephony cable modem and
four-port Ethernet routing device with Wi-Fi and optional battery backup.
It uses DOCSIS 3.0 technology to provide ultra high-speed Internet
access. Using the connection capabilities of this home network gateway,
you can connect your network devices via the Ethernet ports or the two
wireless radios.
This quick start guide will help you to install your SVG2482AC and set up
a secure wireless network connection on your home or small business
network.
To customize your wireless network connection and other advanced
gateway settings, refer to the SURFboard SVG2482AC User Guide for more
information. The information listed below is available online at the ARRIS
Support website, www.arris.com/consumers:
• SVG2482AC User Guide
• Frequently asked questions (FAQs)
• Technical Support
• Additional ARRIS product information
For information on other ARRIS consumer products, please visit
www.SURFboard.com.
In the Box
SVG2482AC
Wireless Voice
Gateway
Power Cord
Ethernet Cable
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Setting Up Your SVG2482AC
1. Connect the coaxial cable (connected to the cable wall outlet or to an
RF splitter) to the Cable connector on the rear of your SVG2482AC.
Use your hand to tighten the connector.
2. Connect the Ethernet cable (included) to the Ethernet port on your
client device and to any open Ethernet port on the rear of your
SVG2482AC.
Note: It is suggested that you use a client device (such as a laptop or
other device with an Ethernet input connector) to connect directly to your
SVG2482AC for the best performance when activating your SVG2482AC.
If a directly connected device is not available, you can connect using a
mobile device such as a wireless phone or tablet. Use the SSID (wireless
network name) and Wi-Fi Security Key (wireless network password) listed
on the SVG2482AC label.
3. Connect the power cord (included) to the Power port on the rear of
your SVG2482AC and then plug it into an electrical wall outlet that is
not controlled by a wall switch.
This automatically powers ON your SVG2482AC.
Software License &
4. Power ON your connected client device (e.g., laptop) and log on.
Warranty Card
5. Check the front panel LEDs on your SVG2482AC.
Support Information
During startup, the Power, US/DS (Upstream/Downstream), and
Card
Online LEDs will FLASH and then light up SOLID white. Both
Wireless LEDs will light up when your wireless devices are
connected.
Quick Start Guide
Note: Your SVG2482AC will go online after the Online LED stops flashing
and then lights up SOLID white. It may take approximately five to 10
minutes for your SVG2482AC to complete the online connection process.
Setting Up Your SVG2482AC (continued)
6. Open a web browser and then type www.xfinity.com/activate to
8. To check for Internet connectivity, open a web browser on your
Connecting Your Telephone
If you are migrating your current XFINITY Telephony service from an existing device,
your current phone service and phone number will be transferred to your SVG2482AC
after it is installed.
Note: Battery usage is optional, but it is available on the SVG2482AC for Telephony back-up
only. Batteries are available for purchase online at the ARRIS SURFboard website,
shop.surfboard.com/arris-telephony-modem-back-up-batteries. For more information
on installing the battery, see Install the Battery in the SURFboard SVG2482AC User Guide.
1. Connect a telephone cord (not included) to the TEL LINE port on your telephone
2. Check to make sure that your telephone has a dial tone.
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Note: If you are a current voice subscriber with Comcast and purchased
the SVG2482AC, please call Comcast Customer Support at
1-855-OK-BEGIN (1-855-652-3446) to activate your SVG2482AC.
If you are a new voice subscriber with Comcast, continue with the
following steps to set up your new XFINITY telephony service account
and actiate your SVG2482AC.
activate your SVG2482AC.
7. Follow the online instructions for entering your XFINITY account
information.
Afterwards, you will be prompted to set up the following information:
• XFINITY Account Login Name
• XFINITY Account Password
• Wi-Fi Network Name
• Wi-Fi Network Password
Note: Select Show More Settings if you want to set up separate network
names and passwords for the 2.4 GHz and 5 GHz wireless radios on your
SVG2482AC.
If you already have an existing Wi-Fi network and you are replacing
your router or gateway, ARRIS suggests that you use the same Wi-Fi
Network Name and Password that is currently set for your Wi-Fi
network.
Your Wi-Fi devices will automatically connect to your SVG2482AC
Wi-Fi network.
device and then type a valid URL (such as www.SURFboard.com) in
the address bar and press Enter.
The ARRIS website should open. If it fails to open, please contact
your service provider to set up your Internet service or activate your
SVG2482AC.
and to the TEL 1 port on the rear of your SVG2482AC.
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