Arris Surfboard SBG6900-AC Quick Start Manual

Gateway Label
The gateway label is located on the bottom
of your SBG6900-AC Gateway.
To receive high-speed Internet service, your
service provider may request the Media
Access Control (MAC) address (see HFC
MAC ID) and serial number (see S/N)
located on the gateway label (see below).
If the label is
not attached,
please refer to
the bottom of
the gateway.
Front Panel LEDs
During normal operation, the Power,
Receive, Send, and Online LEDs on the
SBG6900-AC front panel should always be
lit SOLID green or blue.
Note: During startup, all LEDs will FLASH
and then light up SOLID in sequence. If an
LED lights up SOLID and the next LED does
not FLASH, please call ARRIS Technical
Support at 1-877-466-8646.

LED Status

ON - Power is properly
connected
ON - Downstream channel is
connected
ON - Upstream channel is
connected
ON - Gateway is connected to
the network
FLASH - 2.4 GHz wireless
connection between the gateway
and a WPS-enabled wireless
device
FLASH - 5 GHz wireless
connection between the gateway
and a WPS-enabled wireless
device
ON - USB connection is made
between the gateway and a
computer or other USB device.
Rear & Front
© 2015 ARRIS Enterprises, Inc. All rights reserved.
ARRIS, SURFboard, and the ARRIS logo are all trademarks
or registered trademarks of ARRIS Enterprises, Inc. Other
trademarks and trade names may be used in this document to
refer to either the entities claiming the marks and the names
of their products. ARRIS disclaims proprietary interest in the
marks and names of others.
No part of this publication may be reproduced or transmitted
in any form or by any means without written permission from
ARRIS Enterprises, Inc.
ARSVD01607-a 01/2015
4
SURFboard SBG6900-AC
®
Wireless Cable Modem Gateway
Quick Start Guide
In the Box
SBG6900-AC
Wireless Cable
Modem Gateway
Power Cord
Ethernet Cable
Software License
& Warranty Card
Quick Start Guide
IMPORTANT! During the installation or gateway activation, you may need to
contact your service provider for assistance. To save time, make sure you have
the Gateway model name (SBG6900-AC), HFC MAC ID, and Serial Number
(S/N) located on the gateway label on the bottom of your SBG6900-AC.
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason,
please call ARRIS Technical Support for assistance: 1-877-466-8646
What You Should Know
The SBG6900-AC Wireless Cable Modem
Gateway is a combination wireless cable
modem and router that provides ultra high
speed wired or wireless Internet access to your
computer and other wireless network devices
on your home or small business network. The
SBG6900-AC connects to the existing coaxial
cable connection in your home and does not
require any new wiring.
This quick start guide will help you install your
SBG6900-AC and set up a secure wireless
network connection on your home network.
To take advantage of the 802.11ac wireless
performance or beamforming capabilities, your
wireless connected devices must support
802.11ac. For optimal performance with
802.11ac, you should connect any wireless
devices using older protocols to the 2.4 GHz
wireless network (not the 802.11ac 5 GHz
network).
To customize your wireless network connection
and other advanced gateway settings, see the
SBG6900-AC User Guide. The guide is
available online at the ARRIS Support website,
www.arris.com/consumer. Frequently asked
questions (FAQs) and additional product
documentation are also available on the
support website.