Arris SURFboard SBG6580 User Manual
Wireless cable modem gateway
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Summary of Contents for Arris SURFboard SBG6580
- Page 1 User Guide SURFboard® SBG6580 Wireless Cable Modem Gateway...
- Page 2 ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.
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Page 3: Safety And Regulatory Information
Safety and Regulatory Information Safety and Regulatory Information IMPORTANT SAFETY INSTRUCTIONS Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: •... - Page 4 (2) This device must accept any interference received, including interference that may cause undesired operation. FCC CAUTION: Any changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to operate the equipment. FCC RADIATION EXPOSURE STATEMENT This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
- Page 5 SECURITY WARNING: This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. For more information on how to protect your network, see the Change the Default User Name and Password for instructions or visit the ARRIS Support website: www.arrisi.com/consumer. SURFboard® SBG6580 Wireless Cable Modem Gateway • User Guide...
- Page 6 Safety and Regulatory Information CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on a ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items.
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Page 7: Table Of Contents
Contents Contents Safety and Regulatory Information ........................i Getting Started ..............................1 In The Box ..........................................1 Additional Items You May Need ................................. 2 System Requirements ..................................... 2 Contact Information ......................................2 Product Overview ..............................3 Front Panel .......................................... 3 Wi-Fi Protected Setup™... - Page 8 Contents Change the Default User Name and Password ........................... 27 Set Up Firewall Protection ..................................29 Set Up Parental Controls ..................................... 30 Set Up Port Triggers ...................................... 31 Set Up the DMZ Host ....................................33 Store Remote Firewall Logs ..................................33 Creating Wi-Fi Networks ...........................
- Page 9 Contents Tables Table 1: SBG6580 Package Contents ................................ 1 Table 2: SBG6580 Front Panel LED Icons ..............................3 Table 3: SBG6580 Rear Panel Ports & Connectors ..........................5 Table 4: SBG6580 Web Manager Main Menu Options ........................21 Table 5: Troubleshooting Solutions ................................ 40 Table 6: Front Panel LED Icons and Error Conditions ........................
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Page 10: Surfboard® Sbg6580 Wireless Cable Modem Gateway • User Guide
Contents Figure 14 – Manually Connect to a Wireless Network Window ....................16 Figure 15 – Manually Connect to a Wireless Network Window ....................16 Figure 16 – SBG6580 Main Screen ................................20 Figure 17 – SBG6580 Web Manager Main Menu Buttons ....................... 20 Figure 18 –... - Page 11 Contents Figure 55 – Firewall Local Log Screen ..............................58 Figure 56 – Firewall Remote Log Screen ............................... 60 SURFboard® SBG6580 Wireless Cable Modem Gateway • User Guide 365-095-25397-x.1...
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Page 12: Getting Started
Getting Started Getting Started The ARRIS Motorola SURFboard® SBG6580 Wireless Cable Modem Gateway is an all in one wireless DOCSIS 3.0® cable modem and four-port Ethernet router device. It provides secure ultra high-speed wired and wireless broadband connections for your computer and other wireless network devices on your home or small business network. -
Page 13: Additional Items You May Need
Note: Microsoft no longer supports Windows XP. However, the SBG6580 should still function without any problems. ο Mac® 10.4 or higher ο UNIX® ο Linux® Contact Information For technical support and additional ARRIS product information: • Visit the ARRIS Support website: www.arrisi.com/consumer • Call ARRIS Technical Support: 1-877-466-8646... -
Page 14: Product Overview
Product Overview Product Overview Front Panel Figure 1 – SBG6580 Front Views Table 2: SBG6580 Front Panel LED Icons LED Icon Blinking On (Solid) Not applicable – icon does not Green: Power is properly connected flash Scanning for a downstream Green: Non-bonded downstream (receive) channel connection channel is connected... -
Page 15: Wi-Fi Protected Setup™ (Wps)
Product Overview LED Icon Blinking On (Solid) Green: Wi-Fi enabled with Green: 2.4 GHz wireless connection is encrypted wireless data made between the SBG6580 and activity. another Wi-Fi enabled device on your network; for example, printer, tablet, or Amber: Wi-Fi enabled with laptop. -
Page 16: Rear Panel
Product Overview Rear Panel Figure 2 – SBG6580 Rear Views Table 3: SBG6580 Rear Panel Ports & Connectors Port Name Description Four one-gigabit Ethernet ports for RJ-45 cable connections: • Green - LED is ON - Indicates a device connection is detected •... -
Page 17: Gateway Label
The gateway label is located on the bottom of the SBG6580. It contains specific gateway ID information that you may need when contacting your service provider or ARRIS Technical Support. To receive Internet service, you will have to contact your service provider for assistance. Make sure you have the gateway Model (SBG6580), Gateway MAC address (HFC MAC ID), and Serial number (S/N) listed on the gateway label on the bottom of the SBG6580. -
Page 18: Installing The Gateway
Installing the Gateway Installing the Gateway This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Connect the SBG6580 to Your Computer Before installing the SBG6580: •... -
Page 19: Establish An Internet Connection
ο If all four LEDs did not light up solid and you also do not have an Internet connection, you may have to contact your service provider to reactivate the SBG6580 or check for signal issues. ο If you still cannot connect to the Internet, your SBG6580 may be defective. Please contact ARRIS Technical Support at 1-877-466-8646 for assistance. -
Page 20: Figure 5 - Wall Mount-Screw Head Dimensions
Installing the Gateway ο Two M3.5 (#6) screws with a flat underside and maximum screw head diameter of 9.0 mm to mount the SBG6580. Note: Contact a qualified installer to determine the appropriate screw length needed for mounting a gateway. See the dimensioned view below for the spacing needed between the screw heads and wall: Figure 5 –... -
Page 21: Wall Mounting Template
Installing the Gateway Wall Mounting Template Figure 6 – SBG6580 Wall Mounting Template SURFboard® SBG6580 Wireless Cable Modem Gateway • User Guide 365-095-25397-x.1... -
Page 22: Setting Up A Wireless Network Connection
Figure 7). Note: If the default user name and password are not working, your service provider may have to set up alternate login credentials. Please contact your service provider or ARRIS Technical Support for assistance. 5. Click Launch Quick Start Wizard to start the wizard. The Welcome screen displays (see Figure 8). -
Page 23: Figure 7 - Sbg6580 Quick Start Wizard Opening Screen
Setting Up a Wireless Network Connection Figure 7 – SBG6580 Quick Start Wizard Opening Screen Note: The ARRIS logo shown here and on other screenshots throughout this user guide represents the company logo for the manufacturer of the SURFboard SBG6580 Wireless Cable Modem Gateway. -
Page 24: Set Up A Wireless Network Connection Using Your Computer
Setting Up a Wireless Network Connection 8. Do one of the following to set up your wireless network password in the Passphrase / Wi-Fi Security Key field: ο Keep the default passphrase or Wi-Fi Security key (listed on the SBG6580 Gateway label). ο... -
Page 25: Figure 10 - Available Wireless Networks
Setting Up a Wireless Network Connection Figure 10 – Available Wireless Networks 2. Locate the Motorola wireless network name or SSID (MOTOROLA-#####) for your SBG6580 from the list of wireless network connections. The SSID is located on the gateway label on the bottom of your SBG6580. Note: You have the option to customize your wireless network name or SSID after completing your initial wireless network connection. -
Page 26: Connect Using The Windows Control Panel
Setting Up a Wireless Network Connection 4. Enter a wireless network security code or passphrase for your wireless network password in the Security key field. You can use the Wi-Fi Security Key code listed on the SBG6580 gateway label or create your own personal password. - Page 27 Setting Up a Wireless Network Connection 3. Click Manage wireless networks under Control Panel Home to open the Manage Wireless Networks window. 4. Click Add to open the Manually Connect to a Wireless Network window. Figure 14 – Manually Connect to a Wireless Network Window 5.
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Page 28: Use The Sbg6580 Wps Pairing Button
Setting Up a Wireless Network Connection Note: You have the option to customize your wireless network name or SSID after completing your initial wireless network connection. However, you must use the default SSID listed on the gateway label for the initial gateway installation. -
Page 29: Test Your Wireless Network Connection
3. Type a valid URL (www.arrisi.com) in the address bar, and then click or press Enter If the website did not open, please contact your service provider or call ARRIS Technical Support at 1-877-466-8646 for assistance. SURFboard® SBG6580 Wireless Cable Modem Gateway • User Guide... -
Page 30: Managing Your Gateway And Connected Networks
4. Click Login to open the SBG6580 Web Manager. The SBG6580 Main Screen displays (see Figure 16). Note: If the default user name and password are not working, your service provider may have to set up alternate login credentials. Please contact your service provider or ARRIS Technical Support for assistance. -
Page 31: Gateway Web Manager Menu Options
Managing Your Gateway and Connected Networks Figure 16 – SBG6580 Main Screen Gateway Web Manager Menu Options Main Menu Buttons The SBG6580 main menu buttons are displayed along the top of the SBG6580 Web Manager screen. To display the drop-down submenu options, click the menu button. Figure 17 –... -
Page 32: Get Help
Managing Your Gateway and Connected Networks Figure 18 – SBG6580 Web Manager Main Menu Links Table 4: SBG6580 Web Manager Main Menu Options Menu Option Function Home Displays the Quick Start Wizard main screen Status Provides information about the gateway hardware and software, MAC address, gateway IP address, serial number, and related information. -
Page 33: Overview Help
Managing Your Gateway and Connected Networks Overview Help General help information is available when you click Help, Overview on the SBG6580 Main Menu. Figure 19 – Help Overview Screen Help Links Provides a concise list of your gateway configuration settings with applicable links for easy access when you click Help, About on the SBG6580 Main Menu. -
Page 34: View The Gateway Product Information
Managing Your Gateway and Connected Networks View the Gateway Product Information The Status Product Information screen displays general product information, including the firmware version and the current network connection status of the gateway. To open the Status Product Information page: 1. -
Page 35: Back Up Your Gateway Configuration
Managing Your Gateway and Connected Networks Figure 22 – SBG6580 Status Connection Screen Back Up Your Gateway Configuration You can save a backup copy of the current gateway settings to your local computer. You can use the backup file to restore your custom gateway settings in the event that you made changes that you no longer want. -
Page 36: Restore Your Gateway Settings
Managing Your Gateway and Connected Networks Figure 23 – SBG6580 Backup and Restore Screen 3. Click Backup and then click OK at the Select ‘Save’ prompt. 4. Click Save in the File Download dialog box to open the Save As window. 5. -
Page 37: Exit The Sbg6580 Web Manager
Managing Your Gateway and Connected Networks From the SBG6580 Web Manager, do the following to open the Status Security screen: 1. Click Status on the SBG6580 Main Menu. 2. Click Security from the Status submenu options. Figure 24 – Restore Factory Defaults Screen 3. -
Page 38: Protecting & Monitoring Your Wireless Network
Protecting & Monitoring Your Wireless Network Protecting & Monitoring Your Wireless Network After you have successfully connected the SBG6580 gateway and your wireless devices, you should configure the gateway to protect your wireless network from unwanted and unauthorized access by any wireless devices within range of your wireless network. - Page 39 Protecting & Monitoring Your Wireless Network 5. Click the Status menu button and then click Security to display the Status Security screen. 6. Confirm that Change Username is displayed in the drop-down selection box. 7. Complete each field entry, but note the following: ο...
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Page 40: Set Up Firewall Protection
Protecting & Monitoring Your Wireless Network Set Up Firewall Protection You can set up firewall filters and firewall alert notifications on your wireless home network. You can also block Java Applets, Cookies, ActiveX controls, popup windows, Proxies, and website access. See Protection Level for more information. -
Page 41: Set Up Parental Controls
Protecting & Monitoring Your Wireless Network Set Up Parental Controls You can set up the following Parental Controls on your home network: • Allow or block access to specific Internet sites. • Allow or block access to specific MAC addresses. •... -
Page 42: Set Up Port Triggers
Protecting & Monitoring Your Wireless Network Figure 29 – Firewall Parental Control Screen 5. Enter a name for the user profile that you want to create in the Description field. 6. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating Parental Controls in the MAC Address field. - Page 43 Protecting & Monitoring Your Wireless Network To configure Port Triggers: 1. Click Advanced on the SBG6580 Main Menu bar. 2. Click Port Triggers from the Advanced submenu options. Figure 30 – Advanced Port Triggers Screen 3. Click Create Port Triggers button to open the Add Port Triggering Entry window. 4.
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Page 44: Set Up The Dmz Host
Protecting & Monitoring Your Wireless Network Set Up the DMZ Host WARNING! The gaming DMZ host is not protected by the SBG6580 gateway firewall. It is exposed to the Internet and thus vulnerable to attacks or hacking from any computer on the Internet. - Page 45 Protecting & Monitoring Your Wireless Network Figure 33 – Firewall Remote Log Screen 2. Select all desired event types that you want to monitor. This will activate the SysLog monitoring feature. 3. Enter the last digits from 10 to 254 of the SysLog server’s IP address. Note: Normally, the IP address of this SysLog server is hard-coded so that the address always agrees with the entry on this page.
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Page 46: Creating Wi-Fi Networks
4. Select Enabled or Disabled in the Wireless Network field to turn ON or OFF wireless networking on your home network. 5. Keep the default ARRIS or Motorola network name (also listed on the gateway label) or enter a name of your choice for your wireless primary network in the Network Name (SSID) field. -
Page 47: Set Up A Wireless Guest Network
5. Select Enabled or Disabled in the Guest Network field to turn ON or OFF access to the selected wireless guest network. 6. Keep the default ARRIS or Motorola network name (also listed on the gateway label) or enter a name of your choice for your wireless guest network in the Guest Network Name (SSID) field. -
Page 48: Change Your Wireless Network Name (Ssid)
Creating Wi-Fi Networks Figure 35 – Wireless Guest Network Screen 11. Enter the ending IP address for the guest network lease pool in the Lease Pool Ending IP Address field. 12. Enter the lease time for the guest network lease pool in the Lease Time field. 13. - Page 49 Creating Wi-Fi Networks Do the following to change your wireless network name or SSID: 1. Open a web browser and log onto the SBG6580 to open the SBG6580 Web Manager. See Start the Gateway Web Manager for more information. 2. Click Wireless on the SBG6580 Main Menu bar. 3.
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Page 50: Change The Wireless Channel
Creating Wi-Fi Networks Change the Wireless Channel Network interference may occur at any time when using a wireless network connection. This may be caused by other wireless access points that are using the same wireless channel as your SBG6580 and are also operating within close proximity in your home. -
Page 51: Troubleshooting Tips
• If you have cable television service, check your television to ensure your cable service is operating properly. • If none of the above resolves the problem, contact your service provider for further assistance or call ARRIS Technical Support for assistance at 1-877-466-8646. Cannot Access the •... -
Page 52: Front Panel Led Icons And Error Conditions
Troubleshooting Tips Gateway Problem Possible Solution Wireless devices cannot • If the problem still persists after checking the coaxial cable and Ethernet send or receive data connections and your IP address, check the Wireless Security Mode setting on the Wireless Primary Network screen. •... -
Page 53: Gateway Configuration Screen Definitions
Gateway Configuration Screen Definitions Gateway Configuration Screen Definitions This section provides detailed field definitions for the following ARRIS SBG6580 network configuration screens: • Basic • Advanced • Firewall Basic Screens Basic Setup You can use the SBG6580 Basic Setup screen to configure basic SBG6580 IP-related configuration data, including your local network configuration, and WAN connection type. -
Page 54: Dhcp
Gateway Configuration Screen Definitions Table 7: Basic Setup Screen-Field Descriptions Field Description Sets the device mode: Gateway Mode Routed: Allows the internal network devices to use IP addresses from the WAN subnet. Bridged: Disables the network address and port translation settings on the gateway. -
Page 55: Table 8: Basic Dhcp Screen-Field Descriptions
Gateway Configuration Screen Definitions Figure 39 – Basic DHCP Screen Table 8: Basic DHCP Screen-Field Descriptions Field Description LAN Network Configuration LAN IP Address The IP address of the SBG6580 on your home network (LAN). Enable DHCP Server Checkmark Enabled to enable the SBG6580 DHCP Server. Uncheck Enabled to disable the SBG6580 DHCP Server. -
Page 56: Ddns
Gateway Configuration Screen Definitions DDNS You can use the Basic DDNS (Dynamic Domain Name System) screen to set up the DDNS service to assign a static Internet domain name to a dynamic IP address. This allows various servers on the Internet to access your computer for processing your requests when you are visiting various Internet sites. -
Page 57: Backup And Restore
Gateway Configuration Screen Definitions Backup and Restore You can use the Basic Backup and Restore screen to save a backup copy of the current SBG6580 gateway configuration settings locally on your computer or restore previously saved gateway configurations. Figure 41 – Basic Backup & Restore Screen Table 10: Basic Backup &... -
Page 58: Advanced Screens
Gateway Configuration Screen Definitions Advanced Screens Options You can use the Advanced Options to set the operating modes for adjusting how the SBG6580 routes IP traffic on your home network. Figure 42 – Advanced Options Screen SURFboard® SBG6580 Wireless Cable Modem Gateway • User Guide 365-095-25397-x.1... -
Page 59: Table 11: Advanced Options-Field Descriptions
Gateway Configuration Screen Definitions Table 11: Advanced Options-Field Descriptions Field Description WAN Blocking Prevents the SBG6580 Web Manager or the computers behind it from being visible to other computers on the SBG6580 WAN. IPsec Pass-through Enables the IPsec Pass-through protocol to be used through the SBG6580 Web Manager so that a VPN device (or software) may communicate properly with the WAN. -
Page 60: Ip Filtering
Gateway Configuration Screen Definitions IP Filtering IP filtering allows you to define which local computers will be denied access to the SBG6580 WAN. You can configure IP address filters to block Internet traffic to specific network devices on your home network by entering the starting and ending IP address ranges. -
Page 61: Mac Filtering
Gateway Configuration Screen Definitions MAC Filtering MAC filtering allows you to define up to twenty Media Access Control (MAC) address filters to prevent computers from sending outgoing TCP/UDP traffic to the WAN via their MAC addresses. This is useful because the MAC address of a specific NIC card never changes, unlike its IP address, which can be assigned via the DHCP server or hard-coded to various addresses over time. -
Page 62: Port Triggers
Gateway Configuration Screen Definitions Figure 45 – Advanced Port Filtering Screen Table 14: Advanced Port Filtering-Field Descriptions Field Description Start Port The starting port number of the Port Filtering range. End Port The ending port number of the Port Filtering range. Protocol Select TCP, UDP, or BOTH from the drop-down list. -
Page 63: Port Forwarding
Gateway Configuration Screen Definitions Figure 47 – Advanced Port Triggers Screen Table 15: Advanced Port Triggers-Field Descriptions Field Description Trigger Start Port The starting port number of the Port Trigger range. Trigger End Port The ending port number of the Port Trigger range. Target Start Port The starting port number of the Port Target range. - Page 64 Gateway Configuration Screen Definitions A table of commonly used port numbers is also displayed on the page for your convenience. These are some of the ports used by common applications: Figure 48 – Commonly Used Port Forwarding Port Numbers List Figure 49 –...
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Page 65: Dmz Host
Gateway Configuration Screen Definitions Table 16: Advanced Port Forwarding-Field Descriptions Field Description External IP Address & The range of ports that you want to allow for incoming Start/End Port traffic to be forwarded from a remote IP address. Local IP Address & The range of ports that you want to allow for incoming traffic to be forwarded from a local IP address. -
Page 66: Firewall Screens
Gateway Configuration Screen Definitions Firewall Screens You can configure firewall filters and alert notifications for your home network. The SBG6580 firewall protects the SBG6580 LAN from unwanted attacks and other intrusions on the Internet. Firewall protection also provides the following benefits: •... -
Page 67: Parental Control
Gateway Configuration Screen Definitions Table 18: Firewall Protection Level-Field Descriptions Field Description Firewall Protection • Select Low, Medium, or High to set the level of firewall Level protection that you want for your gateway. • Select Off to disable firewall protection. Note: If you choose to disable firewall protection, your computer(s) and other Ethernet-enabled devices on your home network will be at risk for possible attacks from viruses... -
Page 68: Table 19: Firewall Parental Control-Set Time Zone-Field Descriptions
Gateway Configuration Screen Definitions Table 19: Firewall Parental Control-Set Time Zone-Field Descriptions Field Description Current Time Enter the current time. Current Time Zone Select your time zone. Automatically Adjust for Select Yes or No if you want the time to change for Daylight Saving Time Daylight Saving Time. -
Page 69: Local Log
Gateway Configuration Screen Definitions Field Description Enter the web address of the Internet site that you want to block or access. Start Port Enter the starting port number of the range of ports for which you want to block incoming or outgoing access. Default port is 0. -
Page 70: Remote Log
Gateway Configuration Screen Definitions Table 21: Firewall Local Log-Field Descriptions Field Description Contact Email Address Your email address SMTP Server Name Name of the email Simple Mail Transfer Protocol (SMTP) server The firewall page requires the name of your email server for sending a firewall log to your email address. -
Page 71: Table 22: Firewall Remote Log-Field Descriptions
Gateway Configuration Screen Definitions Figure 56 – Firewall Remote Log Screen Table 22: Firewall Remote Log-Field Descriptions Field Description Permitted Connections Select if you want email notification of who is connecting to your network. Blocked Connections Select if you want email notification of who is blocked from connecting to your network. -
Page 72: Warranty Information
Product for its installation and use. While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, ARRIS does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error-free. - Page 73 Product, whether made or suffered by you or another person and whether based in contract or tort. IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING OUT OF...
- Page 74 ARRIS Enterprises, Inc. 3871 Lakefield Drive, Suwanee, GA 30024 www.arrisi.com 365-095-25397 x.1 06/14...
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Questions and answers
I cant login to my sbg6580 modem with default name / password What is wrong?
The issue with logging into the Arris SURFboard SBG6580 modem using the default username and password could be due to user privilege restrictions. If the modem was provided by a service provider, you may not have the necessary permissions to change the login username or access certain settings.
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Have to keep rebooting