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Arris SURFboard SBG7580-AC QSG Quick Start Manual

Wireless gateway
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QUICK STA RT GUID E
Wireless Gateway
SBG7580-AC QSG

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Summary of Contents for Arris SURFboard SBG7580-AC QSG

  • Page 1 QUICK STA RT GUID E Wireless Gateway SBG7580-AC QSG...
  • Page 2 What’s in the Box...
  • Page 3 QU I CK START GUI DE Wireless Gateway SBG7580-AC QSG A: SBG7580-AC Wireless Gateway B: Power Cord C: Ethernet Cable D: Software License & Warranty Card E: Support Information Card F: SBG7580-AC Quick Start Guide...

  • Page 4: Table Of Contents

    Introduction Install Your Gateway Set Up Wireless Network Connect Devices to Your Wi-Fi Network Download and Set Up the McAfee App Start the Gateway Web Manager Status Indicators...
  • Page 5 The SBG7580-AC is a combination DOCSIS 3.0 cable modem and four-port Ethernet router with Wi-Fi. It uses DOCSIS 3.0 technology to provide ultra high-speed Internet access. Using the connection capabilities of the SBG7580-AC, you can connect your computer and other devices via the Ethernet ports or two different wireless connections.

  • Page 6: Install Your Gateway

    Install Your Gateway...
  • Page 8 Connect the coaxial cable (not provided) from the cable wall outlet or splitter to the cable connector on the rear of your SBG7580-AC. Tighten by hand.
  • Page 9 Connect the included Ethernet cable to any of the Ethernet ports on the rear of your SBG7580-AC and the Ethernet port of a PC or laptop.
  • Page 10 Connect the power cord to the power port on the rear of your SBG7580-AC and then plug it into an electrical wall outlet that is not controlled by a wall switch. Your SBG7580-AC will automatically power ON.
  • Page 11 Check the front panel LEDs on your SBG7580-AC. After a brief pause, the top three LEDs should be lit SOLID blue: • Power • Send/Receive • Online If any LEDs are not lit SOLID, double-check the connections.
  • Page 12 Both Wireless LEDs will light up SOLID when wireless connectivity is available and ready. • 2.4 GHz • 5 GHz...
  • Page 14 Verify gateway connectivity by accessing the Internet with the connected PC or laptop. www.surfboard.com Visit any public webpage such as If it fails to open, please contact your service provider to set up your Internet service or activate your gateway.
  • Page 15 To save time, make sure you have the Gateway model name (SBG7580-AC), HFC MAC ID, and Serial Number (S/N) listed on the gateway label located on the bottom of your SBG7580-AC or attached to this document under the Gateway Label section.

  • Page 16: Set Up Wireless Network

    Set Up Wireless Network 2.1 Download, open, and follow the ARRIS SURFboard® Manager for iOS or Android 2.2 Set up the wireless network using your Windows computer 2.3 Set up the wireless network using your Apple computer...
  • Page 18 Download, open, and follow the ARRIS SURFboard® Manager for iOS or Android.
  • Page 19 the same network name and password if you are replacing the router or gateway in an existing Wi-Fi network. This will ensure that your Wi-Fi devices will automatically connect to your new SBG7580-AC Wi-Fi network.
  • Page 20 Download the ARRIS SURFboard® Manager App from iTunes or Google. https://itunes.apple.com/us/app/arris-surfboard- manager/id1061716447?mt=8 https://play.google.com/store/apps/details?id=com. arris.SURFboardManager&hl=en...
  • Page 21 Open the app and follow the instructions.
  • Page 22 Set up the wireless network using your Windows computer...
  • Page 23 Select the following in sequential order from the Windows task bar on your computer. This will open the list of available wireless networks: • Start Button • Control Panel • Network and Sharing Center • Connect to a Network...
  • Page 24 Click on the wireless network name or SSID for your SBG7580-AC in the list displayed.
  • Page 25 The SSID, SBG7580AC-XXXX, is listed on the gateway label.
  • Page 26 Select “connect automatically” to set up automatic log on connections for the wireless devices on your home network.
  • Page 27 Click “connect” to open the Connect to a Network window.
  • Page 28 Enter your wireless network security code or password in the Security Key field. Note: Enter the Wi-Fi Security Key listed on the gateway label on the back of this guide or create your own network password (see the SURFboard SBG7580-AC User Guide for more information).
  • Page 29 the same network name and password if you are replacing the router or gateway in an existing Wi-Fi network. This will ensure that your Wi-Fi devices will automatically connect to your new SBG7580-AC Wi-Fi network. A “Successfully Added” message should display.
  • Page 30 Set up the wireless network using your Apple computer...
  • Page 31 Click the Wi-Fi icon in the system tray in the top right corner of your iMac or MacBook screen.
  • Page 32 Verify “Turn Wi-Fi Off” appears on the top menu. If it does not, click “Turn Wi-Fi On” to activate your Mac’s Wi-Fi connectivity.
  • Page 33 Click the Wi-Fi icon again and then click the name of your SBG7580-AC Wi-Fi network.
  • Page 34 Enter the Wi-Fi Security Key listed on the gateway label on the back of this guide or create your own network password (see the SURFboard SBG7580-AC User Guide for more information).
  • Page 35 the same network name and password if you are replacing the router or gateway in an existing Wi-Fi network. This will ensure that your Wi-Fi devices will automatically connect to your new SBG7580-AC Wi-Fi network.

  • Page 36: Connect Devices To Your Wi-Fi Network

    Connect Devices to Your Wi-Fi Network 3.1 Connect using the WPS Pairing button for your WPS-enabled device 3.2 Connect using your mobile device...
  • Page 38 Connect using the WPS Pairing button for your WPS-enabled device...
  • Page 39 Connect using the WPS Pairing button for your WPS-enabled device. Press the WPS button located on the front of your SBG7580-AC.
  • Page 40 Press and hold the WPS button on your WPS-enabled wireless computer or other WPS device for five or more seconds. Repeat steps A and B for each WPS-enabled wireless device you want to connect.
  • Page 41 Verify gateway connectivity by accessing the Internet with your connected PC or laptop.
  • Page 42 Connect using your mobile device...
  • Page 43 Connect using your mobile device. Some of the selections used in this procedure may vary slightly depending on your device and operating system. Please make sure to choose the most applicable selections on your device.
  • Page 44 Access the Settings screen on your mobile device and then select one of the following:  • Wi-Fi • Wireless • Connections...
  • Page 45 Check that Wi-Fi or Wireless is set to ON. Apple devices may have to enter a password and then select JOIN.
  • Page 46 Select the SBG7580-AC Wi-Fi network from the list of available Wi-Fi networks.
  • Page 47 Enter your Wi-Fi network password in the “password” field and select “connect. ” This is the password that you set up during the SBG7580-AC activation.

  • Page 48: Download And Set Up The Mcafee App

    Download and Set Up the McAfee App...
  • Page 50 ARRIS Secure Home Internet by Download the McAfee app from Google Play or App Store. Keep your connected home protected.
  • Page 51 Get protection in just a few steps. ARRIS Secure Home Internet by Download McAfee from Google Player or App Store Sign up through the app Follow step-by-step instructions in the app to get your home set up McAfee LiveSafe for 90 days free...

  • Page 52: Start The Gateway Web Manager

    Start the Gateway Web Manager...
  • Page 54 Manage your SBG7580-AC by opening a browser (i.e., Internet Explorer, Chrome, etc.) and access 192.168.0.1 The default login credentials are case-sensitive. User Name: admin Password: password...
  • Page 55 Change your Web Manager password found under the Login settings.

  • Page 56: Status Indicators

    Status Indicators...
  • Page 58 Front Panel LEDs Power Send/Receive Online 2.4 GHz 5 GHz WPS Button USB Port...

  • Page 59: Led Status Indicators

    LED Status Indicators Power is properly connected to the gateway Upstream (Send) and Downstream (Receive) status Gateway is connected to the network 2.4 GHz wireless connection is made Flash between the gateway and wireless device 5 GHz wireless connection is made Flash between the gateway and wireless device...
  • Page 60 For additional assistance with your SURFboard Gateway, ARRIS is here to help. www.arris.com/selfhelp Visit for Self Help, FAQs, Product Manuals, Live Chat, and Email support. Or give us a call at 1-877-466-8646. If there is no label here, please refer to the bottom of your SBG7580-AC.

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