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Arris SURFboard SBG6950AC2 Quick Start Manual
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Arris SURFboard SBG6950AC2 Quick Start Manual

Wireless gateway
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Q U IC K STA RT GU ID E
Wireless Gateway
SBG6950AC2
SBG7400AC2

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Summary of Contents for Arris SURFboard SBG6950AC2

  • Page 1 Q U IC K STA RT GU ID E Wireless Gateway SBG6950AC2 SBG7400AC2...
  • Page 2 What’s in the Box...
  • Page 3 A: Wireless Gateway B: Power Adapter C: Ethernet Cable D: Software License & Warranty Card E: Support Information Card F: Quick Start Guide - SBG6950AC2 & SBG7400AC2...

  • Page 4: Table Of Contents

    Introduction Install Your Wireless Gateway Set Up a Wireless Network Connection Connect Devices to Your Wi-Fi Network Download and Set Up the McAfee App Start the Gateway Web Manager Status Indicators...
  • Page 5 This device is a combination DOCSIS 3.0 cable modem and four-port Ethernet router with Wi-Fi. It uses DOCSIS 3.0 technology to provide ultra high-speed Internet access. Using the connection capabilities of the wireless gateway, you can connect your computer and other devices via the Ethernet ports or wireless connections.

  • Page 6: Install Your Wireless Gateway

    Install Your Wireless Gateway...
  • Page 7 Connect the coaxial cable (not included) from the cable wall outlet or RF splitter to the cable connector on the rear of your wireless gateway. Tighten by hand.
  • Page 8 Connect the Ethernet cable (included) to any of the Ethernet ports on the rear of your wireless gateway and the Ethernet port of a PC or laptop.
  • Page 9 Connect the power cord to the Power port on the rear of your wireless gateway and then plug it into an electrical wall outlet that is not controlled by a wall switch. Your wireless gateway will automatically power ON.
  • Page 10 Check the front panel LEDs on your wireless gateway. After a brief pause, the top three LEDs should be lit SOLID blue: Power Send/Receive Online 2.4 GHz Wireless 5 GHz Wireless If any LEDs are not lit SOLID, double-check the cable connections.
  • Page 11 Both Wireless LEDs will light up SOLID when wireless connectivity is available and ready. • 2.4 GHz Wireless • 5 GHz Wireless...
  • Page 12 Verify gateway connectivity by accessing the Internet with the connected PC or laptop. www.surfboard. Visit any public webpage such as com. If it fails to open, please contact your service provider to set up your Internet service or activate your wireless gateway.
  • Page 13 Note: For Comcast subscribers only, please visit www.comcast.com/activate before calling Comcast or ARRIS. To save time, make sure you have the Gateway model name (SBG6950AC2 or SBG7400AC2), HFC MAC ID, and Serial Number (S/N) listed on the gateway label located on the bottom of your wireless gateway or attached to this document under the Gateway Label section.

  • Page 14: Set Up A Wireless Network Connection

    Set Up a Wireless Network Connection...
  • Page 15 Download, open, and then follow the steps in the ARRIS SURFboard® Manager App for your iOS or Android mobile device to set up your wireless network connection.
  • Page 16 the same network name and password if you are replacing the router or gateway in an existing Wi-Fi network. This will ensure that your Wi-Fi devices will automatically connect to your new SBG6950AC2 or SBG7400AC2 Wi-Fi network.
  • Page 17 Download the ARRIS SURFboard® Manager App from iTunes or Google. https://itunes.apple.com/us/app/arris-surfboard- manager/id1061716447?mt=8 https://play.google.com/store/apps/ details?id=com.arris.SURFboardManager&hl=en...
  • Page 18 Open the ARRIS SURFboard® Manager App and follow the prompts to select your wireless gateway (SBG6950AC2 or SBG7400AC2) from the Wi-Fi Networks list. Then, follow the instructions.
  • Page 19 Set up the wireless network on your Windows computer...
  • Page 20 Select the following in sequential order from the Windows task bar on your computer. This will open the list of available wireless networks: • Start Button • Control Panel • Network and Sharing Center • Connect to a Network...
  • Page 21 Click on the wireless network name or SSID for your wireless gateway from the wireless network list. The default SSID, ARRIS-####, is listed on the gateway label (see Page 18 ).
  • Page 22 Select “connect automatically” to set up automatic log on connections for the wireless devices on your home network. Click “connect” to open the Connect to a Network window.
  • Page 23 Enter your wireless network security code or password in the Security Key field. Note: Enter the Wi-Fi Security Key listed on the gateway label on the back of this guide or create your own network password (see the SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide for more information).
  • Page 24 ARRIS SURFboard® Manager App or the Gateway Web Manager to set the same network name and password if you are replacing the router or gateway in an existing Wi-Fi network. This will ensure that your Wi-Fi devices will automatically connect to your new SBG6950AC2 or SBG7400AC2 Wi-Fi network.
  • Page 25 Set up the wireless network on your Apple computer...
  • Page 26 Click the Wi-Fi icon in the system tray in the top right corner of your iMac or MacBook screen.
  • Page 27 Verify “Turn Wi-Fi Off” appears on the top menu. If it does not, click “Turn Wi-Fi On” to activate your Mac’s Wi-Fi connectivity.
  • Page 28 Click the Wi-Fi icon again and then click the name of your SBG6950AC2 or SBG7400AC2 Wi-Fi network.
  • Page 29 Check the gateway label for the SSID, ARRIS-####, and network Password (Wi-Fi Security Key). Enter the network password (do one of the following): • Check the gateway label (located either on your gateway or on the back of this guide).
  • Page 30 ARRIS SURFboard® Manager App or the Gateway Web Manager to set the same network name and password if you are replacing the router or gateway in an existing Wi-Fi network. This will ensure that your Wi-Fi devices will automatically connect to your new SBG6950AC2 or SBG7400AC2 Wi-Fi network.

  • Page 31: Connect Devices To Your Wi-Fi Network

    Connect Devices to Your Wi-Fi Network...
  • Page 32 Connect using the WPS Pairing button for your WPS-enabled device...
  • Page 33 Connect using the WPS Pairing button for your WPS-enabled device. Press the WPS button located on the front of your wireless gateway.
  • Page 34 Press and hold the WPS button on your WPS-enabled computer or other WPS-enabled device for five or more seconds. Repeat steps A and B for each WPS-enabled device you want to connect.
  • Page 35 Verify gateway connectivity by accessing the Internet with your connected PC or laptop.
  • Page 36 Connect your mobile device Some of the selections used in this procedure may vary slightly depending on your device and operating system. Please make sure to choose the most applicable selections on your device.
  • Page 37 Access the Settings screen on your mobile device and then select one of the following:  • Wi-Fi • Wireless • Connections...
  • Page 38 Check that Wi-Fi or Wireless is set to ON. For Apple devices, you may have to enter a password and then select JOIN.
  • Page 39 Select the SBG6950AC2 or SBG7400AC2 Wi-Fi network from the list of available Wi-Fi networks.
  • Page 40 Enter your Wi-Fi network password in the “password” field and select “connect. ” This is the password that you set up during the wireless gateway activation.

  • Page 41: Download And Set Up The Mcafee App

    Download and Set Up the McAfee App...
  • Page 42 ARRIS Secure Home Internet by Download the McAfee App from Google Play or App Store. Keep your connected home protected.
  • Page 43 Get protection in just a few steps. ARRIS Secure Home Download Internet by McAfee from Google Play or App Store Sign up through the app Follow step-by-step instructions in the app to get your home set up McAfee LiveSafe for 90 days free...

  • Page 44: Start The Gateway Web Manager

    Start the Gateway Web Manager...
  • Page 45 Manage your wireless gateway using the gateway Web Manager. Open a web browser (e.g., Internet Explorer, Chrome, 192.168.0.1 etc.) and type The default login credentials are case-sensitive. User Name: admin Password: password...
  • Page 46 Change the default gateway Web Manager password found under the Login settings and then select Apply.
  • Page 47 Change the default wireless network name or SSID (ARRIS-####) for your wireless network after installing your wireless gateway and setting up your network connection(s). Refer to the SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide for more information.

  • Page 48: Status Indicators

    Status Indicators...
  • Page 49 Front Panel LEDs Power Send/Receive Online 2.4 GHz 5 GHz WPS Button USB Port...

  • Page 50: Led Status Indicators

    LED Status Indicators Power is properly connected to the gateway Upstream (Send) and Downstream (Receive) status Gateway is connected to the network 2.4 GHz wireless connection is made Flash between the gateway and wireless device 5 GHz wireless connection is made Flash between the gateway and wireless device...
  • Page 51 For additional assistance with your SURFboard wireless gateway, ARRIS is here to help. www.arris.com/selfhelp Visit for Self Help, FAQs, Product Manuals, Live Chat, and Email support. Or give us a call at 1-877-466-8646. If there is no label here, please refer to the...
  • Page 52 ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products. ARRIS disclaims proprietary interest in the marks and names of others...

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