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Arris SURFboard SBG7580-AC User Manual

Arris SURFboard SBG7580-AC User Manual

Wireless gateway
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SURFboard® SBG7580-AC
Wireless Gateway
User Guide
October 2016
Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

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Summary of Contents for Arris SURFboard SBG7580-AC

  • Page 1 SURFboard® SBG7580-AC Wireless Gateway User Guide October 2016 Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
  • Page 2 ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.

  • Page 3: Table Of Contents

    Safety and Regulatory Information ................5 Important Safety Instructions .................... 5 FCC Statements ........................7 Wireless LAN Information....................9 Caring for the Environment by Recycling Your ARRIS Equipment ........10 Getting Started ..................... 11 Introduction ........................11 In The Box ....................... 11 System Requirements ......................
  • Page 4 Exit the SBG7580-AC Web Manager ................55 Troubleshooting Tips ..................... 56 Solutions .......................... 56 Front Panel LED Icons and Error Conditions ..............57 Warranty Information ................... 58 PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 5: Safety And Regulatory Information

    Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
  • Page 6 Refer all servicing to qualified service personnel. This device should not be used in an environment that exceeds 104° F (40° C).  SAVE THESE INSTRUCTIONS PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 7: Fcc Statements

    (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. FCC Caution: Any changes or modifications not expressly approved by ARRIS could void the user’s authority to operate the equipment.
  • Page 8 5250-5350 MHz et 5650-5850 MHz. Ces radars peuvent causer de l'interférence ou des dommages susceptibles de nuire aux appareils exempts de licence– réseau local (LAN-EL). PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 9: Wireless Lan Information

    Note: The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 10: Caring For The Environment By Recycling Your Arris Equipment

    Equipment Please do not dispose of this product or any included electronic accessories, i.e., power supply or battery, with your residential or commercial waste. ARRIS devices may be disposed of through the ARRIS Product Recycling program, further described at corporateresponsibility.arrisi.com/phoenix.zhtml (http://corporateresponsibility.arrisi.com/phoenix.zhtml?c=87823&p=irol-govresponsibility).

  • Page 11: Getting Started

    In The Box Before installing the SBG7580-AC, check that the following items are also included in the box. If any items are missing, please call ARRIS Technical Support at 1-877-466-8646 for assistance. Table 1. SBG7580-AC Package Contents Item Description High-speed DOCSIS 3.0 cable modem,...

  • Page 12: System Requirements

    Note: Although older versions of Microsoft Windows operating systems are no longer specifically supported, they should still function with this model.  Mac® 10.4 or higher  UNIX®  Linux® PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 13: Contact Information

    Chapter 2: Getting Started Contact Information For technical support and additional ARRIS product information: Visit the ARRIS Support website: www.arris.com/consumers  (http://www.arris.com/consumers) Call ARRIS Technical Support: 1-877-466-8646  PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights...

  • Page 14: Product Overview

    Upstream (Send) and Downstream downstream (receive) channel (Receive) channels are connected. connections. Scanning for an Internet connection. Gateway is connected to the network. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 15: Wi-Fi Protected Setup™ (Wps)

    WPS automatically configures your wireless network connections and sets up wireless security. See Connect Your WPS-Enabled Wireless Device (page 27) for more information. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 16: Rear Panel

    2. Press and hold the Reset button for 10 seconds or until the front panel LEDs flash. 3. Remove the paper clip or small object from the Reset opening. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
  • Page 17 100 - 240 VAC Power connector WARNING! To avoid any damage to your SBG7580-AC, only use the power cord provided in the box. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 18: Gateway Label

    Gateway Model name (SBG7580-AC)  Gateway MAC address (HFC MAC)  Gateway Serial number (SN)  PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 19: Installing The Gateway

    Note: The following installation procedure covers the wired Ethernet connection process so that you can confirm that the SBG7580-AC was properly installed and can connect to the Internet. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 20: Establish An Internet Connection

    2. Contact your service provider to activate (provision) the SBG7580-AC. You may have to provide the HFC MAC ID listed on the gateway label. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright ARRIS Enterprises, Inc. 2016. All rights reserved.
  • Page 21 4. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter The ARRIS website should open. If the website fails to open, please contact your service provider for assistance. 5. Check that the Power, Upstream/Downstream, and Online front panel LEDs on the SBG7580-AC light up in sequential order.

  • Page 22: Setting Up A Wireless Network Connection

    Chapter 5 Setting Up a Wireless Network Connection ARRIS recommends that you first verify that your computer can connect to the Internet using a wired Ethernet connection before configuring your wireless network. You must currently have access to an Internet service in your home before you can set up a wireless network connection.
  • Page 23 SSID after your network connections are up and running. See Change Your Wireless Network Name (SSID) (page 46) for more information. Figure 7: Sample Wireless Network Connection Screen PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
  • Page 24 Web Manager, enter that password in the Security key field. Figure 9: Network Connection-Create Network Password Window 6. Select Hide characters and then click OK to encrypt your network password. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 25: Connect Using The Windows Control Panel

    Figure 11: Manually Connect to a Wireless Network Window 5. Click Manually create a network profile to open another Manually Connect to a Wireless Network window. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
  • Page 26 Note: Remember to use a unique combination of letters, numbers, and special characters to create a more secure password. See Prevent Unauthorized Access (page 40) for more information. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 27: Test Your Wireless Network Connection

    Firefox, or Safari. 4. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter. If the website failed to open, please contact your service provider or call ARRIS Technical Support at 1-877-466-8646 for assistance. Connect Your WPS-Enabled Wireless Device You can use the Wi-Fi Protected Setup (WPS) Pairing button on the SBG7580-AC to connect your WPS-enabled wireless devices.

  • Page 28: Using The Gateway Web Manager

    Note: You must use the default user name and password (see step 3 below) if you are logging on to the SBG7580-AC Web Manager for the first time. For network security purposes, ARRIS recommends that you change the default user name and password after setting up your wireless network.
  • Page 29 SBG7580-AC Web Manager for the first time. Figure 14: SBG7580-AC Login Screen 4. Click Apply to open the SBG7580-AC Web Manager. The System Basic Setup screen displays. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
  • Page 30 Please contact your service provider or ARRIS Technical Support for assistance. Note: ARRIS recommends that you change the default password for network security purposes. You can use the SBG7580-AC Web Manager (see...

  • Page 31: Sbg7580-Ac Web Manager Menu Bar

    Displays the gateway product information including network connection status, hardware and software versions, and event log. Logout Closes the SBG7580-AC Web Manager PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 32: Sbg7580-Ac Web Manager-Available Translations

    4. Click Apply to open the SBG7580-AC Web Manager. 5. Click the Utilities menu button on the SBG7580-AC Web Manager menu bar. 6. Click Language from the Utilities submenu options. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 33: Get Help

    Click on or move the cursor over the icon located to the right of the applicable field.  Figure 19: SBG7580-AC Field Level Help PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 34: Exit The Sbg7580-Ac Web Manager

    To log out and close the SBG7580-AC Web Manager: Click Logout button located on the SBG7580-AC Web Manager menu bar.  Figure 20: SBG7580-AC Web Manager Logout Button PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 35: Configuring Your Wireless Network

    Choose the Wi-Fi frequency range that you want to set up for your wireless network. 3. Click BASIC from the Wireless submenu option you are setting up. Figure 21: SBG7580-AC 2.4 GHz Wireless Screen PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
  • Page 36 Note: When Broadcast Network Name (SSID) is enabled, your SSID is visible and also available to unauthorized wireless clients that are within range to connect to your home network. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
  • Page 37 The Pre-Shared key is used to generate a unique password for WPS-enabled wireless devices to connect to your wireless network. 14. Click Apply, when you are finished. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 38: Change Your Wireless Network Name (Ssid)

    For security purposes and quick recognition of your wireless network, ARRIS recommends that you change the default SSID. You should also consider changing the default wireless password...
  • Page 39 7. Click Apply at the bottom of the screen, when you are finished. The new wireless network name should appear in the list of available wireless networks when you reconnect your wireless devices. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 40: Protecting & Monitoring Your Wireless Network

    SBG7580-AC and other wireless devices as well. Default passwords are commonly used and shared on the Internet. To ensure that your wireless home network is secure, ARRIS recommends that you follow these best practices for user passwords: Always create a secure password or pass phrase that is not easily guessed.
  • Page 41 Numbers: 0 to 9  Special characters: ! @ # $ % & * 8. Enter your new password again in the Repeat New Password field. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
  • Page 42 9. Click Apply to update your password. 10. Find a secure place to write down and keep your new password. Figure 27: SBG7580-AC Firewall Settings Screen PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 43: Set Up Firewall Protection

    Note: Turning OFF firewall protection on your home network could put your computer(s) and other Ethernet-enabled devices connected on your network at risk for possible attacks from viruses and hackers. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
  • Page 44 IPSec Pass Through  PPTP Pass Through  L2TP Pass Through  Block Fragmented IP Packets 5. Click Apply, when you are finished. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 45: Set Up Parental Controls

    3. Change the router time to your current time zone in the Router Time field. 4. Select Enable Time Server to set the time through the time servers. 5. Click Apply. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
  • Page 46 10. Click Add under Keyword Filtering to add any websites or keywords that you want to block. The Add Keyword Filter dialog box opens. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
  • Page 47 The Add Keyword Filter dialog box opens. Figure 33: Create Parental Controls Screen 16. Click Apply, when you are finished. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 48: Set Up Ip Filtering

    6. Repeat steps 3 thru 5 for each additional range of IP addresses that you want to block Internet access. 7. Click Apply to create your IP filters. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 49: Set Up Mac Address Filtering

    8. To delete a MAC address, click on the MAC address in the MAC Address list and then click Delete. Repeat for each MAC Address that you want to remove from the MAC Address list. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 50: Set Up Port Triggers

    5. Enter the starting and ending port numbers of the Port Trigger range in the Outbound Port fields. 6. Select TCP, UDP, or BOTH for the Port Trigger rom the Format drop-down list. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 51: Set Up The Dmz Host

    Internet. Note: To disable the DMZ Host, deselect (uncheck) the Enable DMZ checkbox and then click Apply. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 52: Managing Your Gateway And Connected Networks

    3. Click the Refresh button (F5) in your web browser to reload the information on the screen. Figure 39: SBG7580-AC Status – System Information Screen (1 of 2) PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 53: Back Up Your Gateway Configuration

    You can use the backup file to restore your custom gateway settings in the event that you made changes that you no longer want. Caution: ARRIS recommends that you perform the gateway configuration backup using the SBG7580-AC default login user name and password.

  • Page 54: Restore The Sbg7580-Ac Configuration Settings

    Reset the SBG7580-AC Configuration Settings WARNING! This process also deletes any custom SBG7580-AC configurations you may have already created. ARRIS recommends that you create a backup copy of your configuration before resetting your gateway. See Back Up Your Gateway Configuration (page 53) for more information.

  • Page 55: Exit The Sbg7580-Ac Web Manager

    To log out and close the SBG7580-AC Web Manager: Click Logout button located on the SBG7580-AC Web Manager menu bar.  Figure 42: SBG7580-AC Web Manager Logout Button PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 56: Troubleshooting Tips

     ensure your cable service is operating properly. If none of the above solutions resolves the problem, contact  your service provider or call ARRIS Technical Support at 1-877-466-8646 for assistance. PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC.

  • Page 57: Front Panel Led Icons And Error Conditions

    BLINKING IP registration is unsuccessful IP registration is lost LED is disabled LED is disabled LED is disabled LED is disabled PN 365-095-30452 x.1 SURFboard SBG7580-AC Wireless Gateway User Guide Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.

  • Page 58: Warranty Information

    Product. ARRIS’ warranties apply only to a Product that is manufactured by ARRIS and identified by ARRIS owned trademark, trade name or product identification logos affixed to the Product. ARRIS does not warrant to you, the end user, or to anyone else that the Software will perform error free or without bugs.
  • Page 59 While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, ARRIS does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error- free.
  • Page 60 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

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