Brocade Resources; Contacting Brocade Technical Support - Brocade Communications Systems FastIron X Series Software Update

Brocade resources

Visit the Brocade website to locate related documentation for your product and additional Brocade
resources.
You can download additional publications supporting your product at www.brocade.com. Select the
Brocade Products tab to locate your product, then click the Brocade product name or image to open the
individual product page. The user manuals are available in the resources module at the bottom of the
page under the Documentation category.
To get up-to-the-minute information on Brocade products and resources, go to MyBrocade. You can
register at no cost to obtain a user ID and password.
Release notes are available on
White papers, online demonstrations, and data sheets are available through the

Contacting Brocade Technical Support

As a Brocade customer, you can contact Brocade Technical Support 24x7 online, by telephone, or by e-
mail. Brocade OEM customers contact their OEM/Solutions provider.
Brocade customers
For product support information and the latest information on contacting the Technical Assistance
Center, go to http://www.brocade.com/services-support/index.html.
If you have purchased Brocade product support directly from Brocade, use one of the following methods
to contact the Brocade Technical Assistance Center 24x7.
Online
Preferred method of contact for non-
urgent issues:
• My Cases
• Software downloads
tools
• Knowledge Base
Brocade OEM customers
If you have purchased Brocade product support from a Brocade OEM/Solution Provider, contact your
OEM/Solution Provider for all of your product support needs.
• OEM/Solution Providers are trained and certified by Brocade to support Brocade
• Brocade provides backline support for issues that cannot be resolved by the OEM/Solution Provider.
FastIron Ethernet Switch Software Upgrade Guide
53-1003632-02
MyBrocade
Telephone
Required for Sev 1-Critical and Sev
2-High issues:
through MyBrocade • Continental US: 1-800-752-8061
and licensing • Europe, Middle East, Africa, and
Asia Pacific: +800-AT FIBREE
(+800 28 34 27 33)
• For areas unable to access toll
free number: +1-408-333-6061
• Toll-free numbers
many countries.
under Product Downloads.
E-mail
support@brocade.com
Please include:
• Problem summary
• Serial number
• Installation details
• Environment description
are available in
Brocade resources
Brocade website.
®
products.
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