Resolving Issues With Input - SMART SPNL-6065 User Manual

CHAPTER 4
TROUBLESHOOTING

Resolving issues with Input

Issue
There is an issue with the image.
There is an issue with touch.
There is an issue with audio.
The Input app isn't available.
51 smarttech.com/kb/171166
Solutions
See the SMART Board 6000 series interactive displays installation and
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maintenance guide (smarttech.com/kb/171167) for more information.
If you're using two connected video cables, use one longer cable or move the
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computer so it's within a single cable length of the iQ appliance.
If your computer is connected to the iQ appliance, verify that the input source is
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OPS/HDMI.
See Using SMART Learning Suite on connected computers on page 12.
If the display's input source is OPS/HDMI, make sure your computer is
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connected to the iQ appliance.
See the SMART Board 6000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171167).
The video signal from your computer or mobile device might be HDCP
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protected. Connect your computer to the display's connector panel.
See Using SMART Learning Suite on connected computers on page 12.
The computer or mobile device's video resolution settings and refresh rates
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aren't supported by the iQ appliance. The iQ appliance supports the following
resolutions and refresh rates:
1920 × 1080 at 60 Hz
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1600 × 900 at 60 Hz
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1280 × 720 at 60 Hz
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Make sure the USB cable is securely fastened to both your computer and the iQ
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appliance.
Use a USB 2.0 cable and make sure it's connected to the correct USB
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receptacle.
See the SMART Board 6000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171167).
If touch interactivity is slow, close some open applications on the computer.
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Make sure the latest version of SMART Product Drivers is installed on your
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computer.
See smarttech.com/downloads.
Remove any USB cable extenders. For best results, use a 16' (5 m) or shorter
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USB cable.
See the SMART Board 6000 series interactive displays installation and
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maintenance guide (smarttech.com/kb/171167) for more information.
Turn off the mute setting on your computer.
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Turn up the volume on your computer.
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Turn up the volume on the display.
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See Front control panel on page 5.
The iQ appliance (AM40) doesn't support the Input app. Connect your computer
to the display.
See the SMART Board 6000 series interactive displays installation and
maintenance guide (smarttech.com/kb/171167).